Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 81 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Brand new smoking Meta Quest 3 Unable to turn the Wifi On!

I have just bought a Meta Quest 3 but I have frustrated on initial setup as the Wifi is not working properly. It finds the networks I can connect but it immediately loses connection and I got a message turn the wifi on. I turn it on but it turns off ...

Eur0pa by Protege
  • 5 replies
  • 0 kudos

Meta quest link wont start (windows 10)

This past year everything has been working fine however after a recent clean up on my pc i may have deleted something that allows meta quest link to work as now it no longer works when i click it. i have uninstalled and reinstalled and still nothing....

Right controller face buttons and trigger dont work

Hi there mu quest 3's right controller buttons don't work I have tried everything Controller factory reset don't work Swapping out batteries don't work Factory resetting headset don't work If anyone has ideas on how this could be fixed tell me asap o...

Resolved! Can I play Boneworks on standalone Quest?

Hi there! I wanted to play Boneworks on my Meta Quest but it‘s only available on Rift or Rift S. But my PC is very bad so i can‘t play it on my PC. My PC has only 4 GB ram. So i wanted to ask if there is a way to play Boneworks on my Meta Quest witho...

DoretoXD by Honored Guest
  • 2 replies
  • 0 kudos

No audio on Quest 2 using Link Cable.

As the title suggests. I've made sure the oculus virtual audio device is enabled and set as default, and have it selected as my computers audio device, but can't hear anything. I can hear stuff in the Quest 2 when I'm using the regular quest stuff bu...

Otingus by Honored Guest
  • 6 replies
  • 0 kudos

Just got a quest 2

I’m having so much fun but GOD **bleep** y’all were not lying about motion sickness at the beginning. I will definitely only do short intervals for the first week or two, hopefully I’ll adjust quickly. Does mainly playing stationary games at first al...

meill by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Weird jitter in the home enviroment.

I am using Quest 2 and today I had Noticed that whe i am trying to move the menu arround in my Home enivroment there is some weird jitter. and im not sure what to make of it.its important to note that the jitter is not always there,I made some epxpir...

Molotov by Explorer
  • 10 replies
  • 0 kudos

Aging Rift S Controllers

I've had extreme degradation of the controllers with stick drift bad enough to make games like pavlov unplayable on a 3 year old Rift S and am wondering if anyone can recommend a place to purchase new controllers since the lack of any support for dam...

eneny by Honored Guest
  • 0 replies
  • 0 kudos

Resolved! Can secondary accounts app share?

So i recently got a quest 3, and i got my brother to put his account on my headset so i can use his games. My account is the admin account so i turned on app sharing but only my apps share to his account but not his apps to my account. how do i get i...

Again: Oops! Nothing to show here. (HDSLVC2)

Hi all,since some days I've the issue that the store startpage shows the error "Oops! Nothing to show here. (HDSLVC2)". I found some similar threads here and tried all possible solutions logging out, device disconnection, deinstalling app and resetti...

NibbleCH by Explorer
  • 13 replies
  • 0 kudos

Resolved! Air Link has stopped working but Link Cable still works

I have been using Air Link ever since it became available in Beta, and I was using the Link Cable before that. I last used Air Link perhaps a week ago, but today it doesn't work. There have not been any changes to my PC that I'm aware of.When I open ...

USB update mode killed my headset

my oculus qeust 2 has arrives 2 days ago and now i cant play brcause of a bug, a screen that his title is USB update mode and i can see 5 options inside the headset but non of tham does something even factory resat i have talked to the oculus support...

torminal by Honored Guest
  • 19 replies
  • 0 kudos

I lost my account do to 2FA

@MetaQuestSupport I have lost my account due to 2FA and have no form of identification I'm using an alt right now but i would like to get my account back because i want to be able to log in on my hone and pc

Oculus medium does no more start

Hi, I have bought oculus medium last year and it worked perfectly with link and my quest 1. I didn t use it for a while and now I have a quest 2 and it s imosible to start the app without getting a start error "can t launch oculus medium" I tried wit...

yark1988 by Honored Guest
  • 4 replies
  • 0 kudos

Oculus quest 2 double settings

I don't know why. But I have 2 different settings.One is the meta quest. And the second one it's the android one. Can anyone explain why i have 2 different settings? It happend when i factory reseted it bc of a boot loop.

(SOLVED) Air Link no longer working on Quest 3

As this morning, Air Link no longer detects my PC. I have tried everything. Restarted computer, Oculus, and reset WIFI. I uninstalled the PC app, I deleted all oculus files from user app folders: local, roaming, etc, and then reinstalled. I have disa...


Loose Quest 3 Controller Joysticks?

Hello! I received a new Quest 3 and it seems that right out of the box, the left controller has some significant wobble and "mushyness" (The right one has it too, but to a far less extent). I assume that the mushyness is coming from the capacitive to...

SkidFace by Honored Guest
  • 6 replies
  • 0 kudos

Cannot Access the Meta Store in the headset.

I have a quest 3 and had an old oculus account. When I tried signing up it asked if i wanted to merge that account into my new meta account and create a horizon profile which i did. Now I'm unable to access the meta store in the headset. I can only a...

We cannot purchase games in Brazil

We use digital payment system called pix we also have visa and master card we don't use paypal at all.For some reason we cannot purchase any games at all or add credit cards to the payment system.Steam however allows us all to use pix.Fix the payment...

711slurp by Honored Guest
  • 2 replies
  • 0 kudos

Meta Quest 3 - Stuck pixel/dead pixel & loose joystick

I purchased a Meta Quest 3 from the online store. Upon booting it up, I have found a stuck pixel which is blaringly obvious when you are viewing content that is dark. Especially in the Asgard's Wrath 2 game. Also, the right joystick is "loose" so whe...

ph3z by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Quest Pro, no Audio when using Link Cable

SYMPTOM: when a cabled Link session is established, Quest Pro does not produce audio output. I'm talking about even the Oculus overlay / Menu that comes up when Link sessions launch. Clicking on buttons along the bar normally makes a sound, but in th...

Pandages by Protege
  • 25 replies
  • 1 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest