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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Disabled instagram account
Dear Instagram Support Team, I'm writing to appeal the disabling of my Instagram account, [_exliss_.7z]. I understand that my account may have violated Instagram's community guidelines or terms of service, but I believe this was an error or misunders...
Resolved! Quest 3 Arm broken
the left-side hinge on my Quest 3 seems to have somehow detached from the main headset. I have no idea how or why. I've taken really good care of my Q3 for the last 10 months, but now I guess I've had my very first issue. From the research I've done,...
Serial Numbers on Meta Horizon App
I work for a company and manage around 40 Meta Quest Pros. I noticed recently that the serial numbers disappeared from the Meta Horizon App. Even though 40 is not a huge number, that will make managing the headsets more difficult. If any devs read th...
Facebook hack
My facebook account is hacked and attached to a random instagram account which is suspended due to policy violation . Now I cannot even access my facebook . I still have access to my emails nd phone no attached to the account but it says I need to ap...
DO YOU CONTACT META FOR LOGIN IN SUPPORT ON A QUEST HEADSET
GET THE EMAIL MESSAGE BUT CANNOT RECIEVE THE SMS MESSAGE SO I CANNOT RESET PASSWORD OR GET BACK INTO THE ACCOUNT. IS THERE ANY HUMAN SUPPORT BY PHONE OR CHAT
quest 2 casting issue on my tablet
I tried casting quest2 to my tablet. It says headset connected and I can hear sound from the tablet but I can't see the screen. Please tell me the cause and how to fix it.
unable to connect to internet
just within the last two months, myquest won't stay connected to the internet. it started when i had a quest 2, and it just happen overnite. i log on the quest, then the internet post comes on, i go into the internet settings, and it says, connected,...
Instagram and meta account hacked. Email changed, can’t make changes and no support response
HiMy instagram account was hacked and is controlled by a meta account with the hackers ‘letters.com’ email which I am powerless to change.I am reporting this several times a day and instagram support isnt responding even though the information and ch...
Party Chat Not Working
Everytime my friends and I join a party, it kicks us back out after 3-5 seconds and prompts us with an error that says "an error occured, please try again later."My friends and I have tried everything, from shutting down our headsets multiple times a...
My Logins are all locked
Just got the Meta Quest 3 today. When I go to Settings - My Logins, they are all locked (Fox Sports, NBA League Pass, etc). How do I unlock them so I can log in?? I can open xtadium and view highlights from NBA, etc but I can't actually log in to NBA...
Batman Arkham Shadow - no audio on any voices, all other sound fine
When Lyle Bolton and some Tyger goons burst into his office, and the forcefield went up, all voice audio stopped. I could hear his footsteps, the buzz of the forcefield, but not what he was saying. After escaping the room, Alfred's intercom visual ke...
Too many redirects
Tried using my Oculus headset last night, told me I had to enter a code into www.meta.com/device. everytime I tried to go to this it has an error page stating too many redirects.I have cleared cache, deleted cookies etc etc. tried on iphone, ipad, pc...
I got a new headset but most of my games don’t work
I got a quest 3 and connected my old account to it. I tried to play ghost of tabor and blade and sorcery and it just loads and never lets me to play And some other games. I would appreciate any help.
Resolved! Meta app crashing on WiFi setup
I just factory reset my Quest 1 due to my previous account showing as “deleted”. After the reset I am able to pair to the app but I can not get the WiFi portion to take. As soon as I select the WiFi I want to connect to and start the password prompt ...
My Facebook account is disable
One bad day, December 4th, my Facebook account was disabled for a very funny reason: "child sexual exploitation". I don't understand how Facebook's security system works, my account is only used to communicate with friends, I don't even post any pic...
Email Added to Meta Account that I can't Remove
I received this email last night stating that an email was added to my Meta account. When I click the "this wasn't me" button - it leads to a page asking if I would like help fixing the issue - and when I click yes - it does nothing.How can I remove ...
Can't pickup anything off ground in game
When I attempted to pick stuff up like firearms or various objects in games it would not allow it. This is due to the floor level not being calibrated correctly and I was wondering if any of you wonderful ladies or gents would be able to assist in fi...
warranty issue and company does not stand behind the product
I have the meta quest 3 512gb version the first headset only lasted 8 months then bricked out (unusable). They sent me a refurbished unit no it also is having the same issue and only lasted 5 months. I spoke to Meta quest on the support chat multiple...
Rift S Black Screen
Good morning everyone, how are you? I have a problem with my Oculus Rift S, which suddenly went black and is now stuck on that black screen.I saw that if I reinstalled the Meta application, it would work again and it really did, for 1 day... The next...
Cant hear my friends voice in recordings
Hi, wondered if I can get some help?I have been recording videos on my quest 3, but when I look back at the videos, I cannot hear my friends voice in it. I can hear him in app just not on the video. When making videos with other friends and random pl...
Meta 3
Hi anyone thanks for reading. I returned 2 meta quest 3 devices weeks ago after many rounds of back and forth with the chat box and a failed WhatsApp, now every contact went through the same rigmarole as the previous ones even though they had the dev...
Can't remove app icon after uninstalling an app (STILL A 2025 ISSUE)
Hello,I've contacted support, asking to get the uninstalled icons removed. At first they wanted me to hard reboot the whole headset and then factory reset it. I told them I was not going to delete all of my data on the headset, i'm just looking to ge...
I can not buy any game and software in Meta store
Subject: Unable to Purchase Games and Software on Meta PlatformDear Meta Support Team,I am experiencing an issue where I am unable to purchase any games or software on the Meta platform. Despite multiple attempts, my transactions consistently fail, a...
Handtracking ghost hands in V74
Ghost hands in V74I have a hand tracking problem since the last update .Until now, when I opened the quest menu while an app was running (like virtual desktop in my case) I was able to see my ghost hands all the time wich was PerfectSince the update ...
2FA
Hi I’m speaking in behalf of one of my online friends and I need help she has lost access to her meta account and can’t log back in thanks to the authentication app and another option she doesn’t have access to and it’s causing her a lot of distress ...
My Instagram Was Suspended for No Reason – No Response from Support
I’m reaching out because my Instagram account was suspended for no clear reason, and I haven’t received any response from Instagram support despite following all the proper steps.My account was a personal space where I stored years of memories — like...
Return back my instagram
My instagram was linked to my facebook but suddenly it was deleted, now i cannot connect to my instagram! Need help
Why can't third party browsers and apps access netflix?
It seems that this Is literally the only entertainment website that no other browser or app can access unless you use the Meta browser. Is this an exclusivity thing?
Meta Quest TV
The Meta Quest TV app no longer works on my Quest 3S. It opens and when I click on a thumbnail it crashes. When I close the app, another window called media player is open and this appears to be causing the app to freeze. Anyone else experiencing thi...
Quest 2 Issues Weird Crashes
I’ve got this weird issue that started lately in my quest 2. Main account seems fine. When I log into the second account, sometimes it loads fine and other times it gets stuck at the guardian. When it does load up fine, if I play a game or two and co...
