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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 won't start

Hi, I am trying to start our Quest 2. We get the green update bar, then a pulsing Blue Meta symbol, and it won't move past this. We tried a factory reset, but when we push the volume down and start button, it goes to the boot menu; however, as soon a...

Scuff marks on the inside part of the lens that you do not touch.

when we first got our oculus two, we noticed that there were two marks on the inside of the oculus lens, the side that you cannot touch to claim. We thought it was just part of the design. My son came over and it was starting to play and he said wha...

Oculus branded Quest 2 stopped recognizing USB3 now only USB2

Hi, we have two Quest 2's (owned by my two daughters), one Oculus branded 64GB the other Meta branded 128GB. The 64 stopped recognizing USB3 some time back we've been trying to eliminate causes for months and have given up trying multiple diff cables...

Resolved! Oculus quest 2 stuck on black screen

My oculus quest 2 is stuck on a black screen. When I turn it on I can see my guardian boundary and nothing else. I can use the volume and see the volume but everything is black. I restarted it (that menu showed up) but nothing happened. I can also wa...

Refunding

I bought the creed: rise to glory - championship edtion deluxe packs (just a note I previously had the game before they updated it to the championship edition) to see what they were but as soon as I opened it I realised I didn't want it so I tried to...

Reimbursement

My name is Marta Vall and I’ve been charge about $100 on my debit card that I have not authorized this company to charge my account. I’m not sure how you got my debit card account and it needs to be cancelled immediately. I need to speak to someone i...

Broken

I just want to know if there is a place that can repair them (Oculus Quest 2)? My son got mad and "punched" the headset with the controllers, it hasn't work properly since. Thanks

Oculus Pro Black screen with audio

I have had the Pro for about 2 weeks now and yesterday it started randomly going to a black screen. I can still hear the audo playing and sometimes even see my desk that I put in the gradian but the game goes out. It happens when wile connected to Li...

OpenXR not working

So I bought Bonelab on the pc version of The oculus store but when i launch the app it says "active OpenXR quest loader" even though it is active as that on the settings.

Adding new account!!! Not working

I click add account and then enter the code given and it says device connected. When I go back to the console click switch accounts and it has I haven't done anything , done this 6 times now and no luck. I have 2 oculus! 2 kids so want them to be abl...

Breachers Quest 2 purchase to Rift S

I recently pre-ordered breachers on the quest store because it said i would be able to use cross buy to get the game on my rift s,

meta quest 2 not charging

My son’s VR headset won’t charge. The charger seems to fit normally but the charge light doesn’t come on and it doesn’t charge. We have tried a different charger and just the same. It still works but when the charge runs out it won’t be useable. Any ...

confirming whether Oculus Quest or quest 2 or rift compatible with MSI GF63 laptop

I am planning to buy a new laptop for my final year vr project. I read the requirements but still not sure about the USB ports and HDMI port are compatible with oculus vr or not i have not much experience on laptop hardware So i kindly request oculus...

Starting problems

Hello,I tried to start my meta quest 2, but all it shows is the blue meta quest symbol blinking. Nothing helps - I tried to press the start button several seconds, I tried the reset (“-“ button of the volume and start button together) but always the ...

Resolved! Neither Horizons Worlds or Workrooms work with my Meta account. I have tried multiple devices.

I believe this problem started when the new meta accounts were rolled outI have been all over the forums and cannot find a solution to my error messages in both of the major Meta properties. I have a quest pro, but can not use either horizon worlds o...

Unable to travel

Hey, as the title says I am unable to travel. I cant even travel to my own home, it just loads me in to and empty room with my avatar on the side. Any world I try to join I start loading after a few seconds kicks me back to the empty room and says un...

Charging. But not charging.

I plug in my Quest 2 and the charging light comes on and the Battery symbol on the screen. But after several hours the light remains red and no charge seems to happen. No percentage is displayed and the oculus won't turn on.

Resolved! Stuck inside a wall and can't move in Myst on the Meta Quest 2!

Help me, please!! I'm playing Myst (so excited btw!!) on the Meta Quest 2 and I ended a game session inside a very small room with a closed door. Now when I load my game, I'm stuck inside the corner of the wall and I can't move at all. I can see both...

Payment

I tried to contact meta on a subscription issue..someone purchased 200.00 game on my card.. they tell me no refund .. I need to talk to a human

OVR Metrics Tool - Is it possible to have the overlay show up on a recorded gameplay video?

Quest 2

I can’t Refund

I can’t refund the creed fighting game even though it meets the requirements and I’m wondering why

Resolved! Oculus Quest 2 will turn on but turn’s right back off

My best friend’s oculus quest 2 he’s had for 4 years started having problems the day after Easter he was playing a game with me and his screen went black and we tried all the ways of fixing it from taking off the silicone face cover, cleaning the pro...

Account suspended

My account has been suspended is there a way to get it back please ?

Rift CV1 HDMI not detected

Got a Rift CV1 (cant post if i dont choose rift S option here....)on my Asus TUF Gaming F17 FX706HM_TUF766HM and everything working except HDMI not detected during setup.logs: =============LOG ANALYSIS============= ============2. OAFError============...

payment verification needed

it says payment verification needed so i cant buy anything even though its verified

Resolved! Have problems with Quest link

When I use link, happens what black loading screen or 3-5 sec and I back from link mode please need to help these problems

Referral disappeared

So I have referred my friend for a quest and it showed up on the meta app, however has now disappeared and I don’t know how to check if I received my credit etc help pls!!

Controller issues since adding new headpiece/controller cover

Hi,I recently got a new Oculus cover and controller grips and since then, when I play/workout it doesn’t seem as powerful or as fun as before. It seems that my controllers in the midst of player (bats) show floating and they appear to be ineffective ...

Samsung Gear VR

I'm having a "no internet connection" problem when logging into my new Meta (Oculus) account. Tried almost everything. Samsung s8+ mobile phone: factory settings restored, WiFi (2.5 and 5GHz) OK, SIM card OK. Last functional in January 2023. Possible...