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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Multiple Quest 2

I am a middle school teacher with 8 different sets of Oculus Quest 2 to use in my classroom. I do not have the " Business" set up, just 8 independent headsets, donated to my class. I obviously cannot afford to buy apps for each set independently but ...

Compsci1 by Honored Guest
  • 11352 Views
  • 16 replies
  • 0 kudos

Resolved! Cant resolve consistent lag spikes

Over the past few days I've been having consistent lag spikes playing Echo VR. It's made the game completely unplayable.I'm not sure what is causing it, I managed to get a screenshot in game, it seems I regularly get this red network warning icon on ...

erreur Impossible de contacter les services Oculus

Bonjour je suis technicien systèmes et réseaux pour la société Calliopesur un magasin de Schmidt Englos, Quand je lance l'app Oculus, j'obtiens le message d'erreur Impossible de contacter les services oculus.J'ai déjà suivi les conseils de réinstalle...

Resolved! Meta gift cards

I was thinking on what i want for christmas and I decided on a 70$ steam gift card and a 40$ meta gift card. But when doing some research if the meta gift cards are redeamable in my country (Lithuania) I found no real answers. If you know the answet ...

Can.t log in to my app

I have moved to anew iPad and I can’t get logged into my meta/oculus app. I have tried forgot password and it says it sent me code to email but it doesn’t ever show up. I clicked no access to email and entered npmy SN number but not recognized. Pleas...

OCULUS APP on iPhone not allowing me to log in

I have downloaded the Oculus App on my phone to Cast from my headset but it will NOT let me log into my account. I have tried going through Facebook, Instagram... I have tried the email log in as well as the actual Oculus account link. Facebook and I...

Resolved! AirLink and QuestLink - sound works, screen don´t.

Hi, please I need your help! Three days of googling and trying all solves of this similair problem, but nothing is working.My Quest 2 worked perfect, untill I set Factory reset on my laptop. First I thought I need install all updates is possible. I d...

Resolved! My Quests Battery Life is Presented wrongly.

So, Today I had a weird issue with my Quest 2 that I never had beforeThe battery is supposed to last 2 hours and it does, but after 1 hour of usage, the battery reached 0% but the headset still runs so I shut down the headset and turned it on, and no...

Karloka1 by Honored Guest
  • 552 Views
  • 2 replies
  • 0 kudos

Guardian settings help

Whenever I try to click the adjust guardian or set floor level, the button doesn’t do anything. I’ve cleared my guardian history, restarted, even tried to use hand tracking and the button isn’t working please help

Enoch223s by Honored Guest
  • 428 Views
  • 2 replies
  • 0 kudos

Air Link Connection Issue on Windows 10

I have been trying for several days to get an Quest 2 Air Link connection with my Windows 10 PC. Too make a long story short, I resolved the issue when I turned off the Private Microsoft Defender Firewall. Looking for what rules need to be setup so I...

Resolved! Air link missing requirements ethernet connection

I'm attempting air link. I meet all the PC requirements. I have the Meta quest 2 connected on a 5 GHz Wi-Fi and the PC is connected through a functional ethernet cable directly to the router... I am however using a Google mesh system, I know that tha...

Resetting Quest 2 security pattern

I got a Q2 for Xmas and set it up according to instructions. But when I installed the phone app something happened and I was locked out of my Q2 and would not accept the pattern I had set. When I followed the instructions to reset the pattern from my...

Niknik99 by Honored Guest
  • 6669 Views
  • 12 replies
  • 6 kudos

Really bad stickdrift

My stick drift has gotten to the point where I can barely use my Right Thumb-stick and I need fixes and oculus support isn’t being very useful does anyone know any ways to fix it? I’d really appreciate it.

Sawducky by Honored Guest
  • 429 Views
  • 2 replies
  • 0 kudos

Displayport and USB not recognized

Not sure what's going on but i reset my computer and when to reinstall oculus and now nothing is working. I plug it into different usb ports (that work with everything else) and dont work. And my DisplayPort isn't working either with oculus. What can...

ShaunT24 by Honored Guest
  • 366 Views
  • 1 replies
  • 0 kudos

i cant change my oculus email

i'vebeen trying to figure out how to change my old email to the current one i have now but i cant because i dont have access to the old email please help me

Quest 2 Pairing code issue

Não posso fazer nada com minha missão 2, porque ela precisa de um código de emparelhamento com o aplicativo de telefone para funcionar, mas toda vez que tento emparelhar meu código, ele diz tente novamente sempre.

Mig734 by Honored Guest
  • 371 Views
  • 0 replies
  • 0 kudos

Headset system crashing

Oculus device keeps crashing. Says "Oculus system utilities keep stopping". Keeps shutting off and restarting. "Oculus core mobile service keep stopping""

Oculus shutting off with static abruptly

When my oculus dies it doesn’t power and make the little doo duh doo first if im playing an online game peoples voices will cut of at the pattern of static and like 5 seconds my quest just shuts off with a quick static beep going silent no other prob...

Meta quest app will not let me finish setup

So the app will not let me create a pin for purchases. The number pad keeps on disappearing and won't let me enter any digits. The app also won't let me back out of that page or anything. I have deleted the app and reinstalled multiple times. Every t...

Green vertical line led to green static and now it wont turn on

I was playing today with my Quest 1 headset using Oculus Link, when I stumbled into a problem, a green vertical line appeared randomly, and it was there for a while, sometimes disappearing, until it finally disappeared, just to be greeted by static g...

LostLust by Honored Guest
  • 1254 Views
  • 3 replies
  • 1 kudos

Black screen

My Oculus Quest 2 screen is not working after a reboot and then a full factory reset. I can hear sounds but see nothing on the screen except for (sometimes) a fuzzy blue line across the screen. Please advise how to resolve.

paid for game still showing for sale

I have paid for a game using a discount code, the discount was applied and money spent. But when I look for the game it still says 'purchase £14.99', as if I haven't paid for it. My profile pic in meta looks different from Facebook yet they are both ...

Missing game

I purchases into the radius on 29th January played it for a bit but then stopped to go on holiday and when i returned i couldn't find it in my library but i have it in my purchase history, was never refunded and i can still see it in my update needed...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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