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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Redeemed Game Code Wrong Help

My husband is managing my son's account through parental supervision. He shared a link with me and I thought we were supervisory to my son on a family account. I claimed the redemption code on my account but realized it needed to be in my husband's t...

Broken right controller

My son broke the right controller using a golf accessory and we have reordered a replacement. Is there a way to get out of the golf game and back to the main menu since we don’t have a working right controller?

5 Digits code

Hello! I need some help here please I'm trying to pair my cellphone to my Oculus Quest, but my app asks for a 5 digit code and the Oculus will always give a 6 digit code. What do i do?

App Referral section disappeared from my app

I'm fairly upset at the moment. I maxed out the 600euro in credits this past year - and have an outstanding probably 350+euros in credits to claim on Jan 1st when the year resets. Now the entire section in my app is gone. I can no longer see outstand...

PNG image.jpeg referral.jpeg
Nikeetz by Level 5
  • 0 replies
  • 0 kudos

Blurry lens on my new quest 2

brand new out of the box just opened it up yesterday for the kids for Christmas and there is blurriness on the lens and it looks like it’s on the inside

Brand new out the box

Hello, I have tried everything and the headset will not pair. I am new to this whole experience and I need assistance. I would like to speak with someone. My partner even set up a meta account and tried to pair and it tried until we stopped it from t...

Stuck on pair screen.

just got a quest 2 and did the setup didn’t work when I tried on my phone or my dads phone to connect to the app. So we tried the pc and it worked now I have connected the app with the quest! But the vr is still in the pairing screen and still saying...

Problem connecting Oculus Go with Oculus app

Hi,I have problems connecting my Oculus Go headset to the app, I have a message "Impossible to connect" after a long wait; if I try from the bluetooth menu on my phone I can see the Oculus headset but the pairing is also impossible. Can you help me p...

New user error

New user trying to get up and running and could use some help. Anytime I try to launch something I get the following error message:”Something went wrong when launching Beat Saber on your headset. Please try again.” I have verified both the phone and ...

Security pattern problem

I got a Q2 for Christmas and when I set up my account I skipped the pattern option, now though when I try to go back into my account it tells me that I need to put a security pattern even though I don't have one. So I'm locked out of my account. This...

my games are no longer displayed

I turned on my oculus quest 2 headset after several months and it asks me to type a code on my computer to update the connection on their new metaquest page, which I did (twice), it tells me that the connection is made but when I turn on my headphone...

payment method not working

Okay so I've had Oculus for a long time I haven't changed my payment method but now I can't buy games I can't buy controller I can't buy anything I've talked to support multiple times and they're going they're trying to help me for months and they co...

GU1LTY by Level 3
  • 1 replies
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Apps won’t exit

I’m having a new problem in the past 2 weeks. When I’m in an app and press the button to exit, I see the icon signaling that it’s trying to exit, but it never ends the game or app that I’m using. The only way to exit is to press the power ...

Meta Oculus 2 pointer stopped working in 3D videos! Help

Meta oculus 2 controller pointer stopped working in videos. Pointer works fine until I go into a 3D video then it defaults to a point where my mask is pointed so I have to look right at something and use the trigger. Rather than using the controller ...

my accoutn has been disabled

i have a facebook account that was hacked and disabled and i didn't find any help or solution in facebook help center even if i tried to request a review the bot said that my request is declined. if there is any help or a way to contact a humen suppo...

Cannot pair headset to mobile

We cannot pair the Oculus Quest 2 headset with my mobile, I’ve tried everything suggested, spent hours trying and reading support suggestions, nothing works. We bought the headset in Jan 2021 and it has worked fine since then until a few weeks ago wh...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Wish to Change Username

I'd like to change my username, but it is making me wait 6 months. My daughter changed it without my permission and I can't change it back.

Can't order gift

I am trying to "buy for a friend" 2 VR apps, the Room VR and Rush. Each time I click on "buy for a friend" it hangs for a few minutes and then takes me back to the same screen. Why is this happening? Is your site down, and if so, when will it be back...

No confirmation email received.

I purchased two MetaQuest2 VR headsets for my kids for Christmas. I have tried setting up the Meta app however it continues to ask for a 6-digit confirmation code that was sent to my email for verification however an email is never received. I have r...

Also why is my bonelab refunded?

I decided to try and play bone lab today but I found I couldn't find the game I checked everything and I found out that the game was refunded Even though I never refunded I don't have anyone else playing on my account or anything like that As a matte...

Can't add second account to new quest 2

I just bought a second Quest 2 for my daughter. My son had created an account for him so I'm trying to create a second account for him. When I click on add account it tells me to go to and put the code in. So I do that and on my phone...

Not receiving gift code email

I was gifted a Meta Quest gift code before Christmas, but I have never received an email. Searched “Meta”, “Quest” in my email, and see nothing. Nothing in my junk/spam. They put in a support ticket, but it just showed their receipt, and no support t...

Missing RE & Beat Saber codes

I just gifted my son the Black Friday Oculus for Christmas that did not include the codes for RE or Beat Saber. Talk about a disappointment. What can be done?