Everytime I have tried to add another accounts onto my quest 2 the
device code on meta.com/device says "Invalid Device Code Request! Please
try again!" I have factory reset my headset and done all troubleshooting
Should you encounter an issue or have any questions that would require
you to contact Meta Quest Support, you can do so by heading to the
support page (https://store.facebook.com/help/support/). Here, you can
contact the support team via email or liv...
As with any software, sometimes you will come across unintended bugs or
glitches. When you come across an issue with a Quest product, you may
want to report it directly to our Engineering team. You can do so
directly from the desktop or mobile app. B...
Being a newb in-game and in anything can be tough. Here is a run down of
how our tiny forum elves (and moderators) can help get you from an
unknown newb to forum all-star. Posting links to external sites, certain
keywords, or posting logs outside of ...
My husband is managing my son's account through parental supervision. He
shared a link with me and I thought we were supervisory to my son on a
family account. I claimed the redemption code on my account but realized
it needed to be in my husband's t...
My son broke the right controller using a golf accessory and we have
reordered a replacement. Is there a way to get out of the golf game and
back to the main menu since we don’t have a working right controller?
I'm fairly upset at the moment. I maxed out the 600euro in credits this
past year - and have an outstanding probably 350+euros in credits to
claim on Jan 1st when the year resets. Now the entire section in my app
is gone. I can no longer see outstand...
Hello, I have tried everything and the headset will not pair. I am new
to this whole experience and I need assistance. I would like to speak
with someone. My partner even set up a meta account and tried to pair
and it tried until we stopped it from t...
just got a quest 2 and did the setup didn’t work when I tried on my
phone or my dads phone to connect to the app. So we tried the pc and it
worked now I have connected the app with the quest! But the vr is still
in the pairing screen and still saying...
Hi,I have problems connecting my Oculus Go headset to the app, I have a
message "Impossible to connect" after a long wait; if I try from the
bluetooth menu on my phone I can see the Oculus headset but the pairing
is also impossible. Can you help me p...
New user trying to get up and running and could use some help. Anytime I
try to launch something I get the following error message:”Something
went wrong when launching Beat Saber on your headset. Please try again.”
I have verified both the phone and ...
I received an email with my promo code but am unable to buy Retribution
with the code. I am using my credit card and the game is not on sale and
already released. I am confused as to why it is not working.
I got a Q2 for Christmas and when I set up my account I skipped the
pattern option, now though when I try to go back into my account it
tells me that I need to put a security pattern even though I don't have
one. So I'm locked out of my account. This...
I turned on my oculus quest 2 headset after several months and it asks
me to type a code on my computer to update the connection on their new
metaquest page, which I did (twice), it tells me that the connection is
made but when I turn on my headphone...
Okay so I've had Oculus for a long time I haven't changed my payment
method but now I can't buy games I can't buy controller I can't buy
anything I've talked to support multiple times and they're going they're
trying to help me for months and they co...
I’m having a new problem in the past 2 weeks. When I’m in an app and
press the button to exit, I see the icon signaling that it’s trying to
exit, but it never ends the game or app that I’m using. The only way to
exit is to press the power button.how ...
Meta oculus 2 controller pointer stopped working in videos. Pointer
works fine until I go into a 3D video then it defaults to a point where
my mask is pointed so I have to look right at something and use the
trigger. Rather than using the controller ...
i have a facebook account that was hacked and disabled and i didn't find
any help or solution in facebook help center even if i tried to request
a review the bot said that my request is declined. if there is any help
or a way to contact a humen suppo...
We cannot pair the Oculus Quest 2 headset with my mobile, I’ve tried
everything suggested, spent hours trying and reading support
suggestions, nothing works. We bought the headset in Jan 2021 and it has
worked fine since then until a few weeks ago wh...
Hi all,I'm currently experiencing poor performance with my Oculus Quest
2 on a MSI Ge76-UG gaming laptop, and I can confirm that every VR game I
tried was using the 3070 laptop GPU and not the one from Intel.Before
this I had a desktop PC with a gtx ...
I am trying to "buy for a friend" 2 VR apps, the Room VR and Rush. Each
time I click on "buy for a friend" it hangs for a few minutes and then
takes me back to the same screen. Why is this happening? Is your site
down, and if so, when will it be back...
I purchased two MetaQuest2 VR headsets for my kids for Christmas. I have
tried setting up the Meta app however it continues to ask for a 6-digit
confirmation code that was sent to my email for verification however an
email is never received. I have r...
I decided to try and play bone lab today but I found I couldn't find the
game I checked everything and I found out that the game was refunded
Even though I never refunded I don't have anyone else playing on my
account or anything like that As a matte...
I just bought a second Quest 2 for my daughter. My son had created an
account for him so I'm trying to create a second account for him. When I
click on add account it tells me to go to meta.com/device and put the
code in. So I do that and on my phone...
I was gifted a Meta Quest gift code before Christmas, but I have never
received an email. Searched “Meta”, “Quest” in my email, and see
nothing. Nothing in my junk/spam. They put in a support ticket, but it
just showed their receipt, and no support t...