Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 13966 Views
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Why must I factory reset my quest 2 before its next use?

I recently started using my quest 2 again, but neither controller works properly to navigate and only a factory reset fixes it. I've already replaced the batteries & fully charged the headset, but that doesn't help. I've also tried "calibrating" the ...

Suspended account due to age restrictions

Hello. I received mails from meta regarding my account being suspended due to age restriction violations that I assume is my kids playing 'Gorilla Tag'. I did not respond to the mails as I believed it to be phishing attempts. This was clearly not the...

cannot create a second account

I acquired a Meta Quest 3 and am unable to set up a secondary account for my son. The headset is synced with my phone app, yet I've received no assistance from support. Two of my family members desire individual accounts, but I have yet to receive an...

bbolyard by Honored Guest
  • 205 Views
  • 3 replies
  • 0 kudos

Meta TV app

Since PTC V65 I cannot minimize the Meta TV app. I don't see the bug log anywhere on the forums. Is there anything I'm missing? I clicked on anything and everything.

8c63efc35f79449aa9c4d73a4d408288.jpeg

Quest 3 link auto-enables

Hi.I am trying to move some files from my Windows 11 PC to my Quest 3 using the USB-C link cable I bought from you.In the past i would start the headset, plug it in, allow the prompt to read files and then select 'not now' on the link prompt that fol...

Username changes and 6 digit codes

I decided to change my name and match my username with it a couple weeks ago, after successfully changing my name I went to the change the username only to be met with something went wrong on the meta website and app in accounts center, when going th...

Resolved! Visa payment method declined

Hey my oculus quest 2 won’t accept my Visa card for any games it’s worked in the past but now it won’t accept it can someone please help me. I’m

Not able to login to account

Hi Meta team, I am Karthikeyu Busa. My meta account name is @karthikeyu. Recently, I moved to new phone and the meta account is not appearing in my Microsoft authenticator app. Therefore, I am not able to login to the account. I tried contacting cust...

Busa by Honored Guest
  • 358 Views
  • 4 replies
  • 0 kudos

Resolved! quest 3 Controller not getting detected by headset

Started my quest 3 after 3-4 days of not using it, controllers weren't getting detected so i assumed the batteries were dead, so i changed them. Now my left controller gets detected but my right controller blinks S-O-S in morse code. I searched for a...

Moonium by Honored Guest
  • 2704 Views
  • 10 replies
  • 0 kudos

What heppen if i delete meta horizon account

I would like to know what effects this will have, e.g. When deleting an account, can I use the same email address of the deleted account to register for a new account? Or if you apply through Facebook or ig Will be able to use Facebook or IG accounts...

pckkgc by Honored Guest
  • 273 Views
  • 0 replies
  • 0 kudos

Resolved! Child supervised account mine craft

Hi,My child account is being supervised by me. I cant seen to figure out how to install minecraft on his vr set. I tried different things and still keep hitting the wall. Is there a way for me to do that? Thanks

Ja43 by Honored Guest
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! i bought vail on oculus app (phone) and its not in my pc library

2 days ago I bought vail and one of its game packs on the oculus app but what I didn't realise at the time I bought it on the quest store not rift, so I go to check on my pc if its there and its not, I go on the oculus app and change the store to rif...

Sneezby by Honored Guest
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Purchasing Quest 3 while travelling abroad: warranty

Hi,I’m currently travelling in Japan and have had the opportunity to get to play hands on with the Quest 3 headset and am impressed with what you can get for the money. Also, the price here in Japan is over $100AUD cheaper than back home, so I’m cons...

defecta by Honored Guest
  • 456 Views
  • 4 replies
  • 0 kudos

Resolved! Lenses scratched out of box

I took my quest out of the box and got it all set up before noticing lots of scratches already on the lens right out of the box. They are not noticeable but sucks my brand new oculus already has loads of them, aswell as a small dent on the other side...

Boiwolfya by Honored Guest
  • 2311 Views
  • 8 replies
  • 0 kudos

Resolved! Meta Quest Link doesn't work correctly on my Laptop

When I launch MetaLink, I see a black loading screen. Although the connection to the PC has been established, but the application is not visible in My Meta Quest 3.I tried running games through Steam from my PC. The game starts and the sound play thr...

Roomper by Explorer
  • 1052 Views
  • 9 replies
  • 0 kudos

Glitch happened on Meta Quest Home

Mirror outlines turned black with dots of pink and the whole menu was moving without me moving it. Do I need to factory reset or something else

JVisionYT by Honored Guest
  • 512 Views
  • 4 replies
  • 0 kudos

Resolved! Developer mode on kids account

Hello. I bought my son a Meta Quest 2 about 6 months ago and he's seen alot of videos about using Developer mode to get "cool features" and stuff like that. When I go into my parental settings it won't let me allow Developer mode. I've searched it up...

Resolved! Ledt eye rendering

so i'm having a problem and if possible i would like to know if there's a way to fix it or even use something else to cast my quest 2 so, the problem is that on my end my quest only cast the left eye on oculus.com/casting and i simply don't know how ...

Pei22 by Honored Guest
  • 400 Views
  • 5 replies
  • 0 kudos

Refund a gift for Meta Quest 3 not working

Hello I've bought an app as a gift for my son, which is not what he wants, so I'd like to refund.According to the refunding guidelines for gifts, this has to be done one the account who received the gift. But when I select the app and got the refund ...

murph99 by Honored Guest
  • 454 Views
  • 3 replies
  • 0 kudos

We can't find your headset (Quest 2)

Hello,What is a fix for this problem, Windows reinstall, Meta Quest Link FULL uninstall (appdata etc...) reinstall, Meta Quest 2 factory reset...When Pair ant try launch have . . . ant see in PC this notification, then check internet bla bla bla. Req...

wecant.png req.png airlink.png
Skunkenss by Honored Guest
  • 488 Views
  • 3 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels