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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 81 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Frequent stuttering only with Airlink and Virtual Desktop

I have been dealing with constant stuttering in vr games with my quest 2 over airlink and virtual desktop, but using the link cable works flawlessly without issues. I will start stuttering when looking around and turning despite having a consistent 9...

notCav by Honored Guest
  • 0 replies
  • 0 kudos

No rewards after using the referral program

Hi, I've recently refered my friend prior to him getting the Meta Quest 2. I've sent him my code a day before he got the quest, since I'm aware that you need to do this before him he first uses it (activating the device).After he registered via the l...

Referral program

Hello I send my referral link to a friend who claimed it before installing her new headset. Now we both didn't get rewarded.Also there is no sign of the referral progress in my oculus app.Can you help me?

Di_lara by Protege
  • 0 replies
  • 0 kudos

How to buy add on for a friend

I'm trying to buy an add on for Beat Saber for my friend, but it won't let me because I don't have Beat Saber myself. Any way around this?

w8again by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Cant log in

I've had no issues prior to this and my it was working completely fine but whenever I go into my friends list it says I need to log in to my Facebook account. I'm already logged into it on the occulus app so it shouldn't be asking. Anyways I log in a...

Curly579 by Honored Guest
  • 1 replies
  • 1 kudos

Oculus touch no se emparejan

Buenas tardes, mis controles oculus no emparejan,ya le di en emparejar con la aplicación pero no los empareja.Me podrían ayudar por favor .

dann656 by Honored Guest
  • 1 replies
  • 0 kudos

PC app missing right controller

I had this problem for a few days my right controller was not working so I went and got a new one from here then I noticed its missing from the desktop app I am using the quest 2. I have tried adding the controller back but dont seem to have an optio...

Account not showing

I’m on vacation and I was trying to use my oculus but my home was back to default and it wasn’t letting me go to my account can you please help me fix this promblem

Toad571 by Honored Guest
  • 2 replies
  • 0 kudos

Quest new account

Hi I upgraded to oculus 2 and gave my Oculus 1 to a relative. We factory reset the Oculus 1 and linked to his Facebook now when we boot up the quest 1 all we see is the empty room, no library or apps.

Left controller not working

So recently my left controller stoped working so I checked the battery compartment to change the battery then I found a strange residue and a liquid so I took out the batter cleaned the controller popped in a new battery but to no avail it didn’t wor...

Gaston144 by Honored Guest
  • 1 replies
  • 0 kudos

Oculus games show up but my profile is “unable to load”

So I have been playing on my quest since December of 2021, and i’ve never had a problem until recently. it all started when I was messing around in the oculus app when i disconnected from my wifi and connected again. i don’t know what i did but for s...

my oculus quest 2 wont load

This started yesterday (the 5th) as i had gotten a new controller because my other one broke so I couldn't play (been broken since about march) and when i got on the first time since then it wouldn't load anything but the settings tab and air link. A...

avalantic by Honored Guest
  • 3 replies
  • 0 kudos

Oculus Quest 2

I'm not sure how this happened but, I can't access my profile on my Quest 2. I click on the little icon and it says "Unable to load. Please try again later." Another thing that happens is that I can't access my friends list without it prompting me to...

nothing will load properly

so the issue i'm having is that nothing will load properly. ill turn on my headset and the explore page, my profile, and other apps won't load or update properly. when i try to play a game it will start to load then send me back to the menu. its up t...

Linked accounts

Ok so basically I had an old oculus account that wasn’t linked to my Facebook then when oculus made the switch to needing a linked Facebook it had made me make a whole new account and on my old account I had made app purchases then on the new account...

p00p_s0ck by Honored Guest
  • 5 replies
  • 0 kudos

Account issues

Hi not sure if anyone can help but I am unable to sign into my account on my headset, I'm signed in on the app but when I connect to the headset with my phone the account doesn't link, all my games are there and it was fine the day before. I tried un...

BeniB0Y by Honored Guest
  • 1 replies
  • 0 kudos

Thrill of the fight

Thrill of the fight— I downloaded this game onto MyQuest to and played it for about 15 minutes. I want a refund, but it is not showing up under games or apps purchased. Can someone help me please?

scohn57 by Honored Guest
  • 3 replies
  • 0 kudos

oculus pin reset

so i did the stuff to reset pin got email but it keeps popping with a error saying link copied so its not letting me reset it can someone help me

derpyrain by Honored Guest
  • 1 replies
  • 0 kudos

Forgot pin

someone please help me before I give up completely I set my app up with my Facebook I don't have access to that now and don't even know the 4 digit pin anyway to recover this or reset?

frankee89 by Honored Guest
  • 2 replies
  • 0 kudos

My games aren't updating in the pc oculus app

Hello so I've had blade and sorcery for a long time now and I wanted to try out the new beta update and I started updating the app, and when it was finished updated it gave me a notification saying "Sorry, we couldn't install Blade & Sorcer...

Question regarding account

My oculus and my phone was stolen when I purchased a new oculus and downloaded the app, when I logged in all my games were gone? Did I log into the right account is there anything you can do to help?

Pokerstars is not loading

There has been this new update that made Pokerstars act dumb. I had let it update for an hour or two, and it was only at 10%. So I decided to uninstall some games I didn't play to maybe see if it would go faster. But if I wanted to do that I would I ...

Boswell07 by Honored Guest
  • 4 replies
  • 0 kudos

Air Link not functioning with Quest 2

I've made firewall exceptions, updated all software and drivers, etc and yet, when I pair my headset to the Oculus PC App and launch it, I get a notification (on my pc) from the oculus pc app that "my headset isn't working properly" while the headset...

Controllers do not connect

Hi, Both controllers for my Oculus 2 , connect for a few seconds and disconnect. Have tried removing batteries, unpairing and re-pairing , updating firmware, restarting phone and ensuring that controllers are free of any visually corrosion . Issue pe...

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Tips and Tricks: Charging your Meta Quest Headset

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