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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest pro initial update.

How long should it take for first update upon receiving and setting up???

My Rift S keeps trying to update after I already updated it

I haven't been on my Rift S in a couple of months. I have done the update it says it needs. The update thing will not go away, I've restarted my laptop, unplugged my VR from my laptop. it says "New drivers are required for Oculus. Update now" and I'v...

Left Oculus controller not pairing back to headset after unpairing

I have many problems with my left controller, but to start off with I’m going to explain how it stopped working. My oculus left controller usually disconnects a lot , and I searched it up how to fix this problem and was told to try to unpair my left ...

Air Link Crashing when playing a VR experience (v55)

Updated my headset (Meta quest 2) to a new version 55. Now everytime I try to stream a VR experience from my PC, Airlink crash!. Need help in here!. Can I roll back to an older version? is there anything I can do to make it work again? Version 54 was...

Resolved! Intel Arc A550M on Oculus Quest 2

HelloI am planning to buy gaming laptop Maibenben P527 with Intel Arc A550M video onboard. The question is that, will Oculus Quest 2 work with that specific video card?Thank you in advance.

Resolved! How to get my old account back?

Last Year i had to factory reset my quest 2 because of a glitch with the tracking so all of my stuff was gone and my family does not know the password or email to the quest 2 they bought it in may - june 2021 so if someone could help me get my old ac...

Cant merge Oculus and Facebook accounts

Hi,I have the same email attached to Oculus and Facebook platforms. When trying to follow the steps in the Oculus App to merge the accounts after the login, then click on the "confirm" button on the screen presenting both accounts, it pops up a gener...

Why does oculus rift cv1 audio randomly stop working

this is a constant issue where i will be playing on my rift and then after 2 minutes or even an hour it’s random, the audio will just completely stop working and when i restart my pc it comes back please help, many thanks

I am unable to view files or even the Quest 2 device on my PC

I recently got a new computer (HP Laptop 14) and since getting it I have only been able to see my Quest 2 device appear once in my file explorer, I don't remember the conditions present when I did this and I am unable to return to the computer where ...

I need help recovering an old account after factory reset

I have the username @kendu56 but I can't access the account because I do not know the email I used to sign up! is there a way to lookup the email associated with this account? I'm sure I can figure out the rest if I knew the email I used. I had to fa...

Memory full error watching 3d movies

Hi.. I'm having several issues when watching 3d movies on my Oculus quest 2 256gb. After about 10 min into a movie I get an error message saying memory full then the movie crashes.. Also the sound on some movies will play in one app like Big screen b...

can not setup my quest 2 using a facebook account i cant now access

I setup my quest 2 using a facebook account that I can not now access.I have reset the device & setup a new account but although detected it fails to pair.I cant delete the original account it was paired to because I do not have the email passwordPle...

Quest Pro hissing noise/audio problems

I noticed a thread on Reddit with a lot of people having the same issue I am. I have 2 Quest Pros, both make a static "hissing" noise whenever playing audio. It is not dependent on volume, both headsets are brand new. Tried factory reset, newest upda...

Oculus wont pair with app

I had to factory reset my headset a few days ago and now whenever I try pair the quest to my app this pops up and I’ve tried everything like clearing my device on my bluetooth and restarted my phone and it still didn’t work please help me

oculus no command while entering boot mode problem.

So one time, i wanted to play a vr game, but when i tried to log in to my account, it was these messages: Oculus Core Mobile Services keeps stopping, ShellEnv keeps stopping and etc. So I tried to go to boot mode, by holding the power button and volu...

Quest pro controllers are unresponsive

My right quest pro controller refuses to wake up after I unpair and attempted to re pair it to my quest 2. I’ve tried restarting my quest, factory resetting the controllers and charging them as well as waking them up. When I hold down the menu button...

Lost game

my game was deleted randomly and i went to the store to re-install it, but it says i never bought it, i have spent a lot of time and money on this game

Controllers show in game during Air Link

Playing a game while connected to Air link causes my controllers to always show at about half opacity no matter what, I can't seem to find the setting to turn that off and neither could I find anyone else having this problem.I've tried turning on and...

Resolved! Delivery time

My package has been ordered on the 7th of July and since the first estimated delivery date, almost every day the delivery date is changing. The first delivery date was the 13th of July and today it changed to 25th. Could I be informed why is the taki...

Guardian room scale boundry

My Guardian boundry has no limit. We have tried rebooting and clearing the Guardian history. When we go into Guardian and try to click on stationary or room scale to create a new boundry nothing happens.

cant reach oculus service while I was trying to set up oculus

Hi.I can't reach oculus service for some reason. Now this is not a problem with already installed oculus its a problem with setting up oculus heres more info https://docs.google.com/document/d/1WLMGMuH8qbynebbj5SvAfqki_vbpaNtyHonWVnd2sVg/edit @pkp107

Classroom Head set setup

We have a number of Quest 2 headsets for a visitor center experience and having purchased showtimeVR which works very well the challenge is that it appears that we need to have each headset setup with individual meta accounts  Is there a simple work...

Resolved! Unstable Framerate on Lone Echo 1; New Desktop; SteamVR games all work well

I recently purchased a new desktop. Core i7-12700, RTX 4070 ti, 16 Gb RAM. Windows 11.I've been gaming with my Quest 2 over a physical link cable (Insignia with USB-c connection to computer).I'm able to get all my SteamVR games running smoothly so fa...

Resolved! PTC v56 screen gets darker and device powers off

Hi,I would like report an issue with PTC v56, which i never seen before:While using Airlink, screen went darker (not black, but everything more dark than usual). A couple of seconds, later, the device entered into sleep mode (same as clicking the pow...

Different usernames between Golf+ and Oculus

Bought a Meta Quest 2 the other day; upon setup I was given my Instagram name as my Oculus username. I ended up changing that to my current username of ChaseC5, but this change still hasn't reflected in Golf+. As my last name is in the old username (...

Screen Sharing

I think that screen sharing is a feature that should really be added to the quest platform. When you are in a party with your friends, you can be able to share your screen with them and they can see what you are doing. If you wanted to show your frie...

Resolved! Pro Controllers flaw

Since these are new and not many people have them I can see how it hasn't been noticed. I'll like to bring this subject to other current pro controllers owners to also test this one out and if possible to get some admin attention to this matter and h...

Charge port melted

Hi there my oculus charge port melted last night and the cable and oculus are both badly damaged I went to the store (Argos) and was told they couldn’t help as I bought it in 2021 and I started a chat with meta on WhatsApp last night gave my details ...