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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Space sense isn’t working
The space sense button has gone missing in the guardian menu. To begin with i wanted to turn the feature off because it was getting insane, but I couldn’t because the option was missing, so I sent a bug report and voila, it worked! A few days later, ...
Resolved! Space Sense can't turn OFF
I turned on space sense to give it a try, horrible experience, buggy and annoying in game, and now I can't turn it OFF anymore.Please SUPPORT don't answer "go to experimental feature, easy" like you are doing everytime, give us a solution to this pro...
Whenever I’m playing vr it crashes
When I play a game on vr it just pulls up my guardian for like 5 secs or more and it’s really annoying but I don’t know how to fix it I tried restarting my headset please help
Resolved! i cant download my media
when i go to my settings on https://www.meta.com/my/orders/ i dont see a gallery option can someone help
Legit Email?
Hi there, I received this email out of the blue. Is this email legit? I have not clicked on the link provided in the email.I am a Digital Marketing Specialist but I did not apply for anything so this is completely out of the blue.Thanks in advance!
My Instagram Account Was Hacked and Misused and Need Immediate Assistance
I’m seeking urgent help regarding my hacked Instagram account. Here’s what happened:1.What happened: My account was hacked, and the hacker is using it to promote scam businesses and contact my friends with malicious content.2.Issues with Help Center:...
Instagram disabled after hacking
Hi there, My Instagram has been disabled by meta stating it went against community guidelines. This was because my account was hacked but I'd just managed to regain access before it was disabled. I followed the appeal instructions but they didn't agr...
Resolved! Can't verify Oculus developer Account with text message because of a website error
Hi,I have been tried to verify my developer account with the text message but when I put the phone number, the web always say: This Page Isn't Available Right NowThis may be because of a technical error that we are working to get fixed. Its been like...
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Meta took my controllers after a headset rma
I had a scratch on my left eye lens, so i asked for my warranty replacement thinking it'd be ok to put everything in the original box and send it. I did, waited a week and got it back but i didnt realize until i opened it, it was just the headset so ...
Meta Quest 3 flickering white pixels
Had my meta quest 3 for a few days been playing primarily asgard's wrath 2. I had noticed on occasion that I would see these random lines of white pixels flickering on loading screens and occasionally in dark scenes.. It didn't seem to do it that muc...
I accidentally changed my username by clicking the sync accounts so now my name is something I’m not
I was going through the account center trying to edit some footage because the mobile meta horizon app sucks. And I saw a button called sync accounts or something like that, and I thought it would let me have more access to my vr so I turned it on. A...
My modification in program or draft post are not being saved.
Hello, when I want to make some modifications or corrections to a texte in a poste save in draft or program poste, I write the new texte or corrections, and when I save the new modifications, once it is save, I still see my old texte?Can't find a way...
Lost All Games With Factory Reset
My nephew recently factory reset our Quest 2 to clean it and reinstall the games. We now can't find the games anywhere. I had a chat session with an Oculus tech and he asked if we had backup to the cloud on. I have no idea if we did or didn't, but I ...
I lost my Authenticator and backup code
Hey, @MetaQuestSupport. this is @bluforever speaking. I have been made aware that I have to verify that I’m 13 or older by December 19 otherwise my account will be suspended. But I lost my Authenticatior and Backup Codes so I can’t even start the ver...
Replacement- controller missing- need assistance
We sent you both the right and left controlers to be fixed and you only mailed us the left one back. How do I get the right handle back.
Meta Quest
I have the first meta quest (the one with 2 camera on top and its black). I did a factory reset on it, created a new account and went through the pairing steps on the app but it wont let me use the headset. when i look in the headset it says to finis...
Dev Mode on secondary user profile update v74
With v74 we got the option to pair secondary user profiles on the headset to their respective Horizons app. It works - I can confirm that. However the dev mode toggle seems to be greyed out in the app of the secondary profile (works flawless on the o...
Startup stuck on the safety video
Wall starting to finish up the setup for my Oculus go it had gotten to the health and safety video and it just sits there and doesn't do anything at all like it's a blank area until you tap on it then you see the forward reverse and play button but n...
Sleep should not be the default power setting.
My Quest 2 keeps draining the battery because it's hard to turn off the Quest instead of putting it in sleep mode. Sleep should not be the default setting for any of the Quest models, this just causes a lot of frustration with a battery stuck at 1% t...
Quest Pro - Gaze and Head Pointer + Custom Selection Method
Hey all!Problem:I am inexperienced in Unity and XR development, but have the task to create a study that involves Eye and Head Tracking. I want to build a very simple circular UI, with 4-8 Buttons. Using the Meta Quest Pro I want to be able to move a...
Unable to deactivate the Nearby devices permission for the Browser app
Why am I unable to deactivate the Nearby devices permission for the Browser app on my Oculus? Could you clarify why this setting is mandatory and what specific functionality it supports?
Resolved! [UNRESOLVED as of May 30, 2024] - Quest 3 Controller Tracking Issues
update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically ...
Resolved! Can't purchase games after buying a Quest 3
I saved up to buy a quest 3 and when I got it I could buy games but one day after getting it, I couldn't buy games, I still cant. Meta support please help. I tried all the things mentioned I even tried getting a friend to gift it and he got the same ...
Bar menu not showing
I got my quest 3 a couple of days ago and had several issues with it, the elite strap didnt charge the headset, it wouldnt update so i couldn't play anything, and the bar menu wouldnt load and i only had access to the store.I solved the "update issue...
Smudge on the inside of my right lens
I noticed a smudge on my left lens a few weeks ago. I have been unable to resolve this issue. I have prescription lenses, so the lens is protected. Also I play Inside so no sun damage. How can I fix this? Or is my headset done?
Unable to find headset when casting to my computer despite downloading Meta Quest link
I have no issues in casting from the headset to my work mobile phone but experience problems when trying to cast to my work computer.We are looking for options to overcome this issue.We have downloaded the Meta Quest link app on Windows computer and ...
