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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Problem setting up the Quest 1 with the Oculus app.
I have got to the point where I am about to bin the headset!!After a year long problem with a previous headset I sent it off to have it looked at and today a refurbished headset was delivered (without the face piece).However I have deleted the old Me...
Fix email
This whole time I never knew my email for my account was butchered. The part that I messed up on was gmail.com I completely ruined that part of the email and now I’m not able to sign into my account on the app
Unable to change display name nor user name.
Unable to change neither the display name nor user name on secondary account.Even if it has been less than 6 months (no indication of that), the display name says it can be changed at any time.I go through the steps and confirm. Then it doesn't chang...
Stuttering/Jittering
Have 80+fps constant using 5ghz wifi 6 connection my head movement is smooth but when walking around using analog sticks, the game stutters/jitters breaking immersion, there are fixes, but attempts have made it impossible to load occulus air.
Resolved! Elite Dangerous Odyssey help
I simply want to know if i bought elite dangerous horizons on the oculus app and i see that i have a "oculus rift" key on my account on the frontier store, where do i buy the expansion so it will work with the version i already have? I don't care tha...
Charger
I want to buy an oculus quest 2 on The website but i dont know if they ship it to Lithuania because i live there but i also dont know if they have lithuanian chargers
National Geographic App Stopped Working on Meta Quest 2 Headset
Help.... I purchased the National Geographic app on Christmas Day 2022, it worked great for a couple of days and then it died. I just get the 3 dots now when I try to start it. I tried to return it but it said it was not eligible. I want to keep the ...
Right controller thumbstick broke
The thumbstick on my right controller is broke and when I entered the serial number for a replacement it says I don’t have an account for replacement. But I do I’m the one who purchased this. Help Please
Buying the same game i requested i refund for
I bought blades and sorcery and got frustrated so i requested a refund, the next morning i regretted refunding it so i rebought the game even though my refund is still pending. will i still get my refund from the first time or does it cancel out?
Quest 2 Freezes when connected to wifi
I have had the Quest 2 for about a week. It has began freezing on the menu, 2d view surrounded by black, for a bout 10 seconds every 30 seconds.I have discovered that rebooting the router fixes the problem for a while, and then it begins again until ...
Friends in party can't come into my virtual environment
If a friend starts a party, I'm able to go into their virtual environment and move around and see them. If I start a party, they don't see an option to come into my virtual environment. I can hear them just fine, but I can't see them. I have issues w...
Free Beat Saber Email Link is not working.
Free Beat Saber Email Link is not working. Its not be
Pairing issues
I am trying to pair the headset to my meta quest app and it asks for the 5 digit code when I put the code in it says cannot find headset try again.
Multiple accounts for multiplayer, one phone
I own 2 headsets - quest 2.I want to set up two separate accounts so I can multiplayer the same game at same time.Is it possible to have two separate Meta accounts that use the same phone, same payment info etc?How can this be accomplished without ha...
Store keeps stopping
I have no idea as to how to take a screen shot from my headset, but the message says, “Store keeps stopping” There’s an exclamation point inscribed in a triangle which is inscribed in a circle. At the bottom I can chose App info or close app
Purchased games in the PC app and they don't show up on my Quest 2 (and support ticket is down)
I am new to this and thoroughly confused. I have the Oculus Quest 2, phone mobile Oculus app, and PC Oculus app. All three are linked with the same sign-in. I purchased two games on my PC app. I don't see them in my Quest or mobile app libraries. Whe...
Quest 1 not pairing
I've have tried everything to get the meta Quest to pair with 5 different divices and will not connect or pair .fed up now
Resolved! Screen Name Change not showing in Games
Changed my screen name for my Quest 2 and it's on the App and here but not in my games. Not sure how to fix this.
Cannot use my Quest 2, and cannot access any of my purchased content. Please help me!!
I need to somehow recover the email address and/or Fb account that i used to set up my Quest 2 back in summer 2020. Ive been trying for weeks to figure this out but I just cant. I cannot create meta account and link to facebook account and get my con...
Keeps kicking out of server
Quest2 keeps kicking my son off the server in all games. Have tried factory reset twice. Any advice? TIA!
Beat Saber free
Received an email as a reminder to claim my free Beat Saber for the Oculus 2 however nothing is available and I received no code or access to the game in my account store. How do I access the free Beat Saber game? I logged out and back in several tim...
Quest 2 won't charge through Link Cable to PC
After reading several posts about this issue, this still isn't clear to me. (Except this issue, my Quest 2 works as expected).1. Should the battery charge, when the Quest 2 is off, and only connected to PC with Link Cable?On the Quest 2 screen, it sa...
I didnt get my replacement!
I sent my meta Quest 2 back for replacement, I thought it went smooth, without a hitch, I get my replacement delivered, and all there is, is two controllers. I sent everything back as a complete system. I am in tears!! What do I do? I can't find any ...
Payment menthod not working
I've been trying to purchase a game over and over with this Visa gift card and it gives me error 1353048, I've removed and updated card info several times and tried buying on my phone, laptop, and Headset itself SOS
Game won’t work
I am trying to open the app “Star Wars: Tales from the Galaxy’s Edge”, but it won’t get off the loading screen and the game keeps crashing. This is the only game that is crashing on my oculus headset, so I’m not sure how to fix this. The headset was ...
Sports Scramble connection error.
We have two Oculus Quest devices, that have a different facebook accounts. We have both purchased Sports Scramble. We manage to play together for some times. But the last 2 days, we cannot connect together. If player 1 sends a request to player 2, th...
Resolved! Oculus Link with cable
Im trying to use Oculus link with a cable, it has prevously worked before but now isnt. when i plug the headset into my PC while on the connect your headset page, the continue box quickly flashes blue then blacks out again, so the PC is picking my he...
Can’t invite/message my friend
Me and my friend were follewers for a long while, but suddenly, we couldn’t see each other on our main friends list. I’m our accounts, it showed them as a follower, but I couldn’t invite them to a party or even message them. We tried blocking and unb...
Oculus Rift S Crashing (Freezes, then power cycles, Repeat)
Have had this Oculus for 2 years now. Issue arose about a year ago, stopped using it because it became inoperable. Extremely frustrating as this has been a very common issue for others and there seems to be absolutely no support from META/OCULUS in a...
Can't install OVR Metrics Tool
I keep getting the error:failed to install OVRMetricsTool_v1.6.2.apk: Failure [INSTALL_FAILED_VERSION_DOWNGRADE]There is no OVR Metrics Tool installed on my headset.I tried to install it with ADB commands and Sidequest.Any suggestions?
