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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 101054 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! If I delete my Facebook will my meta account be deleted

I made my meta account a little while ago with my just my email and I wanted to play with my friends so I went to the people app on my oculus and it wants me to merge my Facebook with my meta account but I’m wondering what if I delete my Facebook acc...

lil.Dipl0 by Honored Guest
  • 13494 Views
  • 10 replies
  • 0 kudos

Oculus quest 2

Hey, my son brought an oculus quest 2 the app is on my phone and my Facebook account.. is he able to take his oculus to his dads without needing my phone?

Resolved! HELP! Meta Quest App & Website Log In Issues

Hi All,Id be very grateful for assistance please. My issues are as follows:To pair headset upon the setup of Oculus Quest 2, the Oculus headset asks to log in to Meta Quest App on Android Phone, but on every attempt and after multiple password resets...

Lorna16 by Explorer
  • 824 Views
  • 4 replies
  • 0 kudos

Permanent Fix for False "Doesn't meet minimum" message

I created a scheduled task that runs at startup to fix the minimum requirement for CPU everytime you logon to your PC. It updates your CPU to be an "Intel(R) Core(TM) i7-4770K CPU @ 3.90GHz" which is above the minimum. I did this because there is no ...

BitVar by Protege
  • 4980 Views
  • 6 replies
  • 2 kudos

Les mill

Does anyone’s else find the boxing gloves glitchy 

Controller problem

I haven’t used my Oculus Quest for awhile. When I tried to use it today I discovered that the controller triggers won’t work. I changed the batteries, I unpaired the controllers and then paired them back successfully. but they still don’t work. When ...

No charge

Why doesn't my vr2 charge anymore?  New vr2

fredboba by Honored Guest
  • 531 Views
  • 3 replies
  • 0 kudos

Device won't pair with phone app

I try to connect my my occulus quest 2 to my phone via the app but it always just gives me the generic "can't connect" and recommends I do things like make sure my devices are connected to the internet.

My oculus isn’t charging

I was about to start playing a game in vr then I looked at how much battery my oculus had and said 23% I plugged in the charger turned off the oculus and it didn’t charged I unplugged the oculus and nothing it didn’t charge idk what to do now

Unable to view homes or friend list/homes

As title. Was doing the tutorials on my home/environment. It is trying to show me about visiting other peoples homes but nothing is there. Same as the friend list. I have a friend that is trying to join/invite me and nothing works.This is connected t...

GTNoTurbo by Honored Guest
  • 315 Views
  • 1 replies
  • 0 kudos

Lagging/Stutttering when connecting via Air Link (Quest 2)

I have tried to trouble shoot this but cannot get it figured out. I am trying to Air Link my Oculus Quest 2 to my computer. It'll do so but there is significant lag and stuttering. I have tested the internet and it isn't the issue.Computer specs areR...

CP3K9 by Honored Guest
  • 318 Views
  • 2 replies
  • 0 kudos

Change Email Address

The email address I originally used to set up my account is no longer in use. I need to change the email address associated with my account.

kent2903 by Honored Guest
  • 605 Views
  • 2 replies
  • 0 kudos

Party Chat in PC VR Games slow down

My Friends Quest 2 headset only freezes/skips in game when he is in a party chat? When he is in the in-game chat the game runs fine? We wouldn't even care, but there is just some games you just want to be in a party chat and not talk in game chat.All...

Can’t add a payment method

so I tried to add my pre paid card to my account so I can but this game “Job Simulator” I enter my information and my cvv THEN it takes 1 dollar from me and sends a error message indicating that I can’t add my card and did it over and it keeps taking...

kayyurfav by Honored Guest
  • 439 Views
  • 3 replies
  • 0 kudos

Not allowing app sharing on refurbished device

I have returned a faulty Quest 2 which apparently had app Sharing switched on after a factory reset.I now cannot turn on app sharing on the replacement as I need to turn it off on the returned unit, not possible.Any way round this issue.

Freezing

I know this is long but please help meSometimes I will lose my tack8nt for no reason at all and it kindasucks. When I try to press the button to quit app with no tracking, it does nothing so I'm forced to restart or turn off and on my vr but when it ...

Account Problems

I haven’t had my Oculus (Quest 2) for long and I can’t afford any games. My friend however offered me his old account (I believe it was from a Rift S) once I had logged into it on my Oculus, there were no games on it. This was despite him purchasing ...

rubxnjfe by Honored Guest
  • 251 Views
  • 1 replies
  • 0 kudos

Im getting teleported

I've been experiencing a weird thing for the last few days. When I'm playing a game or even in the menu I'm getting teleported near the place where I was before, my view turns and my hands teleport away from me for like 3 seconds. This happens somewh...

Can’t refund for some reason

I bought green hell Vr and among us Vr, did not play them for 2 hours, did not made any in game purchases and it hasn’t been 14 days, but it will not let me refund them.

Second Account not Getting Download Purchass

I recently purchased a Quest 2. We were able to add the second account, but the purchased songs on Beat Saber are not available on the second account. Almost everything else seems to work fine, aside from the RE4 code missing. How do we get the music...

TAG-31 by Explorer
  • 890 Views
  • 7 replies
  • 0 kudos

2 Major problems with Quest 2: login and contents

hello there my dear engineer, finally i found a place to describe my problems, hopefully I can get reply to my THIS Facebook email address. 1. First: account problem. I activated my Quest 2 with Facebook account (which was my phone (Redacted), which ...

Money disappeared

So I had $15 in my wallet and I redeemed a $50 gift card but when I looked in my wallet, it said I only had $50 so I figured it must’ve been a glitch and bought two games and went back to work and now it says I have 2 cents so I want to know where my...

Changing Accounts

Hey there When we first created an oculus account a year or so ago, I put my son's account on my Facebook. We would now like to change him over to his own account, but not have him lose all his information on games and purchased games... is this poss...

W.A.S.D by Honored Guest
  • 318 Views
  • 1 replies
  • 0 kudos

my headset

so, I just now desisted to complain about this so my oculus quest 2 has been doing this for months now it starts by trying to update itself after that it will go to the meta symbol a so, I desisted to try factory restart it Cuz I was getting mad at t...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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