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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
I cannot open my files in MetaQuest2...
File viewer worked perfectly, and than all of a sudden it disappeared. There is Files app, but it doesn't work good, 9 od 10 cases it doesn't show me any of my files. I have no option to watch the files i put on my headset (ones i record myself with ...
Oculus not charging
When i plug my headset in with the charger it shows a battery with a :cross_mark: in it i already emailed yall but it said that there was a isue or something but im wondering what can i do to fix it? So i can keep playing
Unable to pair Oculus Go with iPhone 12 Pro Max
Hi i am trying to pair my oculus go to my iPhone 12 Pro Max, I have factory reset the oculus, made sure the phone and oculus are on the same wi-fi but still won’t connect when I search for Bluetooth devices in my phone the oculus isn’t in the list ca...
Charged my card
I was adding my card and when I put it in you guys charged me a dollar then it said you couldn’t add my card
Defects on devices causing continuous woes.
In less than a month I have been through 2 Meta quest headsets, yes 2!First was purchased on April 9, arrived April 10. May 3 the headset melted while plugged in using the charger provided in a good, working socket that has no issues charging anythin...
Beat Saber won't appear on googles
Hi.I wanted to buy Beat Saber on googles and was redirected to continue purchase on Meta Quest app. I did what I was told to do and I bought Beat Saber on desktop app. I am pretty sure that I am logged onto same account on both PC and VR headset. Whe...
Oculus Go won't pair with phone
Had my Oculus for several years now. After the Meta upgrade, I got the three dots, which I finally fixed by trying to cast the video through the app.Today, I got the three dots again and my previous remedy didn't work. I finally did a factory reset w...
How to get games from account back on occulus
Hi recently my oculus was stuck on the meta screen and couldn't do anything. So I followed some steps to correct and it required me turn off headset, hold the power and volume (-) button down simultaneously until the boot screen loads on it. Used vol...
Problem connecting Oculus Go with Oculus app
Hi,I have problems connecting my Oculus Go headset to the app, I have a message "Impossible to connect" after a long wait; if I try from the bluetooth menu on my phone I can see the Oculus headset but the pairing is also impossible. Can you help me p...
3rd Broken Controller
I am on my third controller issue. If we are only counting ‘issues’ that are so bad I am unable to play. Most recently, the trigger of my newest left controller has stopped working. I mentioned to the oculus team. They have not been helpful. Anybody ...
Work email
Good morning- I just bought unit for my 10 year old and trying to set up. It’s asking for a business requireing two acct. obviously he does not have work email. No where on unit description does it say anything about needing a work email to use. Plea...
Meta Workrooms & Meta Quest Remote Desktop
I can be using Workrooms on my Quest Pro while connected via Meta Quest Remote Desktop for hours and everything is fine. However, there is an issue where the mouse cursor will disappear, or the mouse curser will get stuck in a previous state. If I di...
Wednesday May 24th update software
Did the latest software update for Oculus Quest 2 now my quest too turns off and on by itself until the battery goes dead it's pissing me off meta needs to get their s*** together and put out a new update like NOW
Weird quest 2 tracking issue
My oculus screen whent black and then when I turned back on my tracking is going crazy I am moving left to right without myself doing it I am also losing connection on my controllers constantly and I don't know what to do
Beatsaber has no pointer showing or sound playing after remove and return the headset
I got Oculus Rift app ver 53.0.0.105.132Oculus Quest 2 :version 53.0.0.137.132.472990659runtime version 53.0.0.137.132.472990674os version sq3a.220605.009.a1system version 50500320057200150Beat saber ver 1.30.0_4936302759Windows 10 fully updated to d...
Trying to play on VR headset
The VR is saying use this code to connect to your headset. Can’t find where to put the code to connect it. Please help??
air link wont work with graphics card
when trying to use airlink between my laptop and quest 2, it says my graphics card is incompatible with the rift and rift s systems even though i'm trying to use my quest 2.
I cant connect to PC with WiFi / No screen from PC
I cant connect to PC with wifi. Link see the PC. I connected to PC, i can hear any voice from PC but no screen in the Oculus Quest 2. I got black screen when its connecting to PC.CPU: INTEL(R) CORE(TM) i5-10300H CPU @2.50 GHzRAM: 8.00 GBNVIDIA GeForc...
headset turns on for a second then turns off
when i was trying to play on my headset, it turned on for like a second then turned off. it would flash the meta logo then turn off as well as the charging light. i don’t know what’s wrong with it.
Frozen on Lock Screen
I tried to log into my headset and as soon as I turned it on it froze on my Lock Screen. Not in the 3D Version just a picture of my Lock Screen shows up. It lets me turn off and turn back on but when I turn it back on it’s the same screen. I really n...
Brand new oculus 2- Guardian setup not working
We just got an Oculus 2 for my son's birthday and we can't seem to click on the button. The button "adjust guardian" and "floor level" don't even react. Help! He's excited to play but this is frustrating.
unable to make purchases
attempting to buy both zenith the last city and contractors with gift card balance on the pc app, phone app, and desktop site all do not work for both games. i either get a message stating something went wrong or a message stating purchase failed.
100mbps airlink hard cap on AMD
I have an issue when using airlink. Anytime I set the bitrate above 100mbps, airlink starts to become extremely laggy and unplayable. If I set the bitrate to 95 everything runs fine. This is on v53 and latest AMD drivers. GPU: RX 6800XT, CPU: Ryzen 5...
Quest 2 Latency - 50ms-70ms+ Oculus Link
Quest Link Running at 50-60+ MS Latency After dealing with this for what feels like centuries, talking with customer service for a full hour (their solution was to FACTORY RESET MY HEADSET), and watching COUNTLESS latency guides on YouTube, I think i...
Cannot Add Account to Occulus 2
Hi, I am trying to add an account to my occulus 2 for my son. I have established my account and when I click on add account, it brings me to the screen with bubbles and then asks me to go online and enter a code meta.com/device. Once I enter the code...
How to enable experimental feature (customize skybox) on v54
Hi, I read the Meta blog (https://www.meta.com/blog/quest/meta-quest-v54-update-custom-skyboxes-app-notifications/) and know that v54 has supported a new feature of customizing skyboxes. I've now updated to v54, yet can't see this experimental featur...
Update won't reinstall or uninstall
I was updating blade and sorcery with the quest in sleep mode. When I picked it up it gave me the option to reinstall or uninstall. I have tried both, I tried restarting the quest and trying both. This probably means the game is corrupted which shoul...
Bought fnaf vr bundle and didn’t get the dlc help me plz
So I bought the fnaf bundle and it cost extra because it said I get both fnaf help wanted and the dlc I got it and I only got the game and not the dlc help please like I am really sad
Kids made 2nd account but i did a factory reset
I didn't know there was a 2nd account on there before I did a hard reset. Is there anyway to look up what it was to restore purchased games?
Right controller flashing S.O.S.
My right controller keeps flashing S.O.S. I have tried everything to get it to connect. I have taken the battery out for 20 mins and also taken it out for 1 day. I have also reset the oculus and now it won't even recognize the right controller. This ...
