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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 66632 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

New Quest 2 not pairing with app

Hi I just got a new Quest 2 for my birthday about a week ago and have been trying every single day to pair it with the app but it just doesn't work. I have tried multiple factory resets, two different phones. I've sideloaded the v43 update twice now ...

Unable to connect phone app to the Quest 2

Hello, I've recently acquired my new Quest 2 and am struggling with the setup.My smartphone is old and I suspect it is the problem. It's a Moto G with Android version 5.1. I've seen that the Oculus app is compatible with Android 5.0+ so I hope this i...

Anyone else not receiving their Quest 2 headset?

Anyone not receive the headset they ordered? Mine is still estimated to arrive August 4th, but hasn't even been shipped. I received the Elite Strap that was in the same order, so I'm wondering if there's a holdup with the Quest 2 headset specifically...

navadda by Protege
  • 730 Views
  • 1 replies
  • 1 kudos

Oculus Quest 2 right controller disconnecting

Recently my controller when swung with any slight force “sleeps” and I have to wake it up again, I’ve replaced battery’s, reset controller, unpair and repair, hit it on a table a few times, and that’s about it (yes I’m in a well lit room) so please h...

Can not open support ticket without Facebook account

Received my Quest2 this week. Unfortunately it can’t pair to the App on my IPhone. If I click on the link to open a support ticket and I am asked to login, I can only enter an email address to log into a Facebook account. But I only have setup a meta...

Forgot pattern

Can I get a reset password for my Oculus? I have been locked out of both the app and the Oculus. Tried to follow the instructions for reset but i don't get access to anything without the pattern. Found a similar post where the solution was an emailed...

Rea43per by Honored Guest
  • 545 Views
  • 2 replies
  • 0 kudos

Constantly Forgetting My Guardian!!! Fix It!!!!

Every time I try and take a quick break, which FB recommends, I come back to a headset that has completely forgot my Guardian. This makes me wanna toss the thing across the room lol... Seems worse since the latest update. Fix it!!!! …please.

Problem with MSFS and ONLY MSFS...

Hi. Strange issue that I've been trying to fix for a week. Whenever I start MSFS, whether it's in VR or not, my Oculus home on my Quest2 starts freezing and rubber banding like crazy. I can load the game and switch it too VR but it's unplayable. The ...

Taiser35 by Honored Guest
  • 1050 Views
  • 2 replies
  • 0 kudos

Dev build getting kicked back to menu on load

Hey all, This is the first time this is happening. After building our game after loading the build on the quest 2 via side quest which has always worked, when trying to open the app it will show the 3 dots then kick back to the menu. The build works ...

Arideus by Explorer
  • 401 Views
  • 2 replies
  • 0 kudos

Signing in problems after update

I updated the system and every time I sign in with Facebook it tells me I need to update. Makes no sense. I’m just going in circles. It doesn’t say I put in the wrong credentials- it says I need a system update… after the update. Anybody else dealing...

Resolved! Oculus Quest 2 with no Sound on left side

HiI have two headsets, one that I bought new and one that I bought usedso that I had one that worked while the other was fixed by Oculus Quest either with a new set or fixedhere is the problem I have with the new one, no sound on the right side, i.e....

filmgale by Explorer
  • 2848 Views
  • 5 replies
  • 0 kudos

Quest2 won't allow me to use Virtual Desktop

Hi guys,I purchased a regular copy of Virtual Desktop. It is now some time that I don't launch it.When today I launched the app to connect wirelessly to my PC, in the app on the visor I get a message that the app is not licensed or "should be purchas...

App search reliability

I am unable to find a certain app periodically - I have tried from accounts with and without the app installed.Example below where the WIN Reality app does not show for "Win Reality" - have also had these happen with 'baseball' periodically. 

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nsolomon6 by Honored Guest
  • 477 Views
  • 1 replies
  • 0 kudos

[HELP] First use of an Oculus Quest, pin code never accepted

Hello everybody,I received an Oculus Quest as a gift, I had to factory reset it in order to pair it with my oculus account / phone app and so far it works, until it reboots after the first update.Then the headset asks for a pin, the 5 digit pin from ...

Oculus Tray Tool error

Hi guys,I have an issue with OTT, it used to work very well, now reinstalled twice and I still get an error message when trying to save settings in "Quest link" panel. The text is in italian but I'm sure you can get the issue, it is related to a valu...

OTT Error message.jpeg

Sidequest and bugjaeger help

Hello I've done the developer mode when I put the cable into my headset and samsung galaxy zfold3 allow it stats choose an app for USB device 3 apps come up camera importer downloads and gallery I'll press downloads and files files by Google and home...

Oculus being lazy

Oculus is trying to get people to Bluetooth their oculus VR headsets to their devices to just play the games they bought all because they can't fix whatever is going on

Melted port

I plugged it in Over night and when I checked it in the morning it was melted and wouldn’t charge I only used the charger it came with

Game bought without even knowing

Alright so I tried to get a game call job simulator and it said purchase was canceled so I thought nothing of it. Later my sister said job sim is cool and I'm wondering what? So I later see my sister has played without telling me so I checked bought ...

hi there, question

hey question, i have a 3060 gpu(in my dell g15) and a quest 2 they won`t connect, what do i do? Is there a setting i can change or fix

joemarde by Honored Guest
  • 422 Views
  • 1 replies
  • 0 kudos

Deleted email address

Hi. I just realised the email on my Facebook, that I registered with, has been deleted by Google so I won't get the code for best saber. Is there anything that can be done please? Thank you.

Quest 2 issue

My Quest 2 is stuck. I power on and see the meta logo, then what looks like a SD card image with a down arrow and a green bar loads at the bottom. Then another screen with the Meta logo that never goes away. I have tried to factory reset, but it stil...

jevey22 by Honored Guest
  • 515 Views
  • 2 replies
  • 1 kudos

Resolved! Stuck in a Facebook oculus login loop of death.

Tried to login to use my quest 2, app says to log in using Facebook or oculus. I've already merged the two so I click facebook. It takes me to facebook website, which prompts me to login and go back to oculus app. Once I get back to oculus app it ask...

contacting support - a real person

I have a question about setting up my account. Is it possible to talk to a real person or is this impossible? I tried messaging someone but they sent me a link that was not helpful and then logged off. I understand the desire to route customers throu...

Matt-2814 by Honored Guest
  • 649 Views
  • 1 replies
  • 0 kudos

Can’t connect to multiplayer lobbies on a few games

I’m trying to play games to socialise with people and make a few friends on the way but when I play a certain couple of games I can’t connect to multiplayer lobbies but when I go on like for example rec room or vr chat it starts working I don’t under...

Spectator Mode for Quest2

Looking for any documentation on how to implement the spectator mode shown recently at a oculus event. Basically the feature is a separate camera casting to a phone or compatible device, that isn't what the user in the headset is seeing. I work in Un...

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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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