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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 56823 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

cant login to my account

hello, ive recently wanted to check the oculus app but it said i had to download a update. i did it and i had to login again so i logged in to my facebook account. i was really confused because it said meta but i though they just changed the logo to ...

Problem with account

My son has lost his library of games he has bought. He merged his Facebook and meta account because it popped up when he was playing and now he has lost atleast $100 in games that he has bought. Is there anyway that he get these games back?

esampo by Honored Guest
  • 358 Views
  • 1 replies
  • 1 kudos

NOT ABLE TO PLAY :(

CRAP!!! It looks as if I am having the same issues as everyone else with logging in, etc. On laptop (Mac) when I put in device code it says it was successful, however, on my headset it says an error has occurred & will not let me go any further! I AM...

Will / Is Shadow Legends be available on Quest 2?

I recently purchased a Quest 2 and have seen the YouTube of Shadow Legends from Feb 2019 showing it would be available for Quest but it's not available in the store. I would love to play that game on my Quest 2. Is it coming soon if it's not availabl...

Anthondar by Honored Guest
  • 1845 Views
  • 4 replies
  • 1 kudos

New Oculus Quest 2

Hi, I just got the Oculus Quest 2 and it does not work - screen starts with "remove plastic" from your battery - the "universal menu" seems to not be working (oculus button does work na right controller) - controller is clearly not paired (it's worki...

Zet2008 by Honored Guest
  • 699 Views
  • 1 replies
  • 0 kudos

Issues with Logging in

So I have been having issues logging into my Meta account and more specifically the Oculus App. I started off by trying to log in with my facebook account then when I got to the point where I needed to add my email, it was trying to make a new accoun...

mouse ONLY

As a disabled person With paralysis I was hoping to use my quest 2 to "travel”, have experiences, watch movies and such. I can still use a mouse, and I have successfully paired 3 different mice with my quest 2. When I restart my device the mouse does...

niloc4242 by Honored Guest
  • 222 Views
  • 0 replies
  • 0 kudos

Lost all data after horizon update on oculus

After I updated my oculus on my pc, it want Ed me to set up a horizon account, so I did so, after that it wanted me to log in with my face book account, I also did so, but now when I go into my account it says it was made 30 minutes ago and now all m...

pc audio not working after link

for some reason it says my pd audio is connected to my quest 2 even tho my quest is not even on or anything so can anyone help me?

vinboy2 by Honored Guest
  • 454 Views
  • 2 replies
  • 0 kudos

My downloads are missing

I merged my FB & Meta accounts - had to do a hard reset. Following the headset setup I have lost ownership of my previous downloads. If I looked in the store there wasn't any hint that I already owned certain titles.Please help me recover my purchase...

Anonymous by Not applicable
  • 439 Views
  • 2 replies
  • 0 kudos

Meta horizon worlds is not even real in my store

I heard abkut meta horizon just right now,cuz right now i saw on my oculus to setup the meta horizon profile,i didnt knew that was that but i searched and i saw theres a game but it is still coming soon since 2020 on my oculus,my friend has it and i ...

BOTAI by Honored Guest
  • 286 Views
  • 1 replies
  • 0 kudos

Resolved! Error when entering setup code on Quest 2

I have done everything I can think of. I uninstalled the Oculus app from my phone and reinstalled it, restarted the headset, gone to the setup and the device pages. I have a meta account, but every time I enter the code, I get an error message.

Resolved! Factory Reset to change password.... so bad

I am a software developer. I setup some custom stuff on the Oculus a few months ago.Today, I wanted to continue my project. Today, I learned my password pattern is no longer in my brain.Today, I learned I have to factory reset the most frustrating pr...

Viking_AI by Honored Guest
  • 759 Views
  • 1 replies
  • 2 kudos

Right controller temporarily losing tracking

So my son has had a quest 2 for a number of Months now, but suddenly the right controller will temporarily lose tracking (lose the pointer, until it comes back and vibrates) Controller states battery level is 80 percent. I have unpaired and repaired,...

Oculus Go - link to dropbox doesn't work

Hi, I've had my Oculus Go for years now, and have been happy using it as my main VR device for architectural 3D images, using the Gallery App and pulling the image files from Dropbox (within the Gallery App) Yesterday I switched on my Go and to my su...

tsomek by Explorer
  • 1858 Views
  • 5 replies
  • 0 kudos

New Quest 2 and existing Rift-S

I currently use a Rift-S with an Oculus account. Now I bought a new Quest 2 for my wife. Should I register it to my account or should my wife create a new account for the Quest? What would you recommend (advantages and disadvantages). It is important...

AndRe5575 by Honored Guest
  • 444 Views
  • 1 replies
  • 0 kudos

Five digit code

I got a my new meta quest 2 and I'm trying to pair it and it a not showing a five digit code. What can I do to fix this?

Unable to install Horizon Worlds

So Horizon Worlds has been open in my country but the problem is that on the store it says "soon" but i see people playing and idk what to do (i migred to a meta account btw)

Erase data

Hi my name is kelii and I need help with my Oculus so I tried logging into that new meta-where I don’t have to use Facebook and now all my data on my Oculus is gone

nothing loads in

when i go onto my quest 2, the discovery page is blank, and when i go on my apps, half the icons show and others don’t. The apps that do not show do not let me launch them. Also, when i press on the store it says “Oops! Nothing to show here. (HDSLVC2...

Facebook account was deleted

I can’t get my headset to pair with my new login. My original account was deleted by Facebook and now I can’t get my new login to pair with my headset.

dee112265 by Honored Guest
  • 310 Views
  • 1 replies
  • 1 kudos

Emerging Issue - Unable to log into Oculus PC App

Hello,I am on win 11, my headset is quest2, and I have downloaded the latest version of the app on my computer.After I migrate my account, and click the "continue" button on the browser, and it jump to the app But It's still the same interface on the...

K_OwO_K by Honored Guest
  • 1300 Views
  • 2 replies
  • 1 kudos

Trouble claiming free copy of bear sabre

Hi I just recently purchased the oculus meta quest 2 when I go to the store wants me to pay for the beat saber game and I was supposed to receive it for free. I set up my Oculus using my Facebook account attached my credit card and it still trying to...

Synx button not appearing in files app

The sync button just doesn't exist in the files app o saw other people saying this is happening to them makeing me think maybe its a country thing where there are countrys that dont have sync si oclous if you can give an actuly good response thanks

FunnyIvri by Honored Guest
  • 276 Views
  • 1 replies
  • 0 kudos

wrong birthdate

I entered the wrong birthdate in the meta account. it puts me underage! I'm over 40 years old. there's an edit button and I tried changing it but when I click "save" I get a message saying "You aren’t able to create an account based on the informatio...

Oculus link crashes after a couple minuets

When I first set up pcvr it worked perfectly but recently nearly evetime I launch link it will crash withing 20-60 seconds. When it crashes the screen will freeze in a rectangle in front of me and when I move my head it kind of warps around me (its h...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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