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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 69 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

We can't find your headset (Quest 2)

Hello,What is a fix for this problem, Windows reinstall, Meta Quest Link FULL uninstall (appdata etc...) reinstall, Meta Quest 2 factory reset...When Pair ant try launch have . . . ant see in PC this notification, then check internet bla bla bla. Req...

wecant.png req.png airlink.png
Skunkenss by Honored Guest
  • 3 replies
  • 0 kudos

Swapping admins

I have an oculus quest and have multiple accounts. On the admin/owner account we have some games but on that account we forgot the PIN. We then made another account to buy other games on. Now I have made an account for myself hoping to have all the g...

Connect ethernet cable to quest 3

Can i somehow enable ethernet support on my quest 3? I want to connect it to my router to have lowest delay possible in pc vr. I've bought ethernet to usb c adapter but when i connect it to the headset it does'nt see the cable. I tried to connect thi...

letterash by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Accidental refund

Hello Oculus can you please deny my refund if that is possible? I used the code for 30% off and now i think if i want to buy it again i need to pay the full price. I accidentally refunded it because i thought there was a bundle that was even cheaper ...

MUKPUK by Explorer
  • 21 replies
  • 0 kudos

Resolved! Preorder won’t download

I preordered help wanted 2 on 2023 December 25th and when it came out it says I have to buy it again you can look at my account this is not my real account my real account it @King.Dimere19

Resolved! Quest 3 Facial interface won't lock

Quest 3 facial interface distance setting will not lock. It returns to the closest setting every time I put it on regardless of the setting I've chosen on each side. I really need a solution or a replacement facial interface. As it is I can't use it ...

Resolved! account supended

hi we set up my sons account at Christmas it is now blocked and wont let me the father unblock it i have made a account my self but cant add his to mine looking like he will loose all his games and the progress he has made in the games and trying to ...

dirtydog by Honored Guest
  • 1 replies
  • 0 kudos

Can’t buy games

I just got the meta quest 2 and it worked to get games last night but now, it says it won’t cause of “unusual activity”. i can’t reach any sort of support over the phone or get a reply. I don’t know what to do besides return it but, i really wanted t...

Generate New Device Code

Getting an error that says can not connect to device generate new device code. It then says that my phone isnt connected to the internet which it is. We have had this Oculus for almost a year and never had an issue with it until about Tuesday of last...

Occulus Pro controller bricked during update

I just turned on my occulus pro and it forced me to update the device and the pro controllers. Both the controller had a glitch during update and caused occulus pro to reboot. After reboot the left controller went through another update and was succe...

Weird refferal

I referred the link to my friend, He got an VR and almost within the 1st couple days he got the referral money and bought games he's playing and more than a month later I still haven't gotten the money. Why haven't I, I was really hoping I got it ear...

Oculus quest 2 controllers are not working.

Both of my quest to controllers are not working, I put new batteries in and it flashes like as if it's on, but it does not connect to my Oculus. I've tried 2 methods to fix it, and they work for a little bit, but after turning off the headset and tur...

Nerbear by Honored Guest
  • 6 replies
  • 0 kudos

Need guidance to by vr

I am totally new to VR and want to buy it. I stay in India but am in Canada. I want to take it to India. I was thinking for first time user I should buy Meta Quest 2. The price difference between meta quest 2 and 3 is very much so is it worth buying ...

Savita by Honored Guest
  • 0 replies
  • 0 kudos

Apps won’t exit

I’m having a new problem in the past 2 weeks. When I’m in an app and press the button to exit, I see the icon signaling that it’s trying to exit, but it never ends the game or app that I’m using. The only way to exit is to press the power ...

Quest 2 stuck on Device Setup is Complete

I had a personal account and it was working fine. Then I tried adding an existing account (my work one) so that I could set up developer mode. When I was setting up this account I got stuck on the "device setup complete" screen. I am able to hold the...

WhatsApp Image 2023-10-09 at 12.52.15 PM.jpeg
samd_lex by Honored Guest
  • 11 replies
  • 0 kudos

Rift audio output issues after GPU upgrade

Upgraded my 1650 to a 4070 Ti Super. Now I can't get audio in either ear. It did work briefly in the left ear but steam dcs became laggy and froze. After that, not even static audio. I've tried different usb and hdmi ports, reinstalled Meta, usb and ...

Resolved! Air Link is unstable

I have a Quest2 and Quest3 and until yesterday everething worked fine with tue Quest Link to the PC Rayzen 7 5800 3d RTX3070Ti 63 GB RAM Today as i connected it went untable them didint connect anymorte. Tried - Reinstall the app -Erase all OCULUS ar...

Quest 2 Tracking Lost (and more)

Turning on the device sends me straight to the Tracking Lost error screen with no options. The controllers vibrate on startup and every 5 seconds thereafter, never providing a cursor or any control or input. Waiting does nothing, nothing does anythin...

Resolved! Can't connect to my PC

I have a problem with the Oculus 2. It doesn't want to connect to the computer even though I have an RX 6400 graphics card and a 13th generation i3 processor and when connecting with the cable it stays on a black screen

Nain.a by Honored Guest
  • 6 replies
  • 0 kudos

Quest 3 losing tracking and teleporting everything away

Hi All,Started getting a random tracking issue recently. I'd be playing a game (such as eleven table tennis), and everything will randomly teleport and phase far away including the controllers. It will often inverse me so it will put me at the oppone...

Ishan234 by Honored Guest
  • 8 replies
  • 0 kudos

Broken controller

Hi. I recently purchased a meta quest 3 headset and have unfortunately ran into a problem with my controllers. Left controller at times doesn’t want to work and will start to function as if I’m pressing buttons when I’m not touching anything at all. ...

Resolved! Meta quest link app (PC) different game version

Hello,I play a variety of games in my quest 3 and sometimes I want to play via my pc so I can use the mirror app via link cable (bad wifi) How come the games i own and bought via the headset don't show up as "owned" in the quest app on pc ? For examp...

Resolved! Quest Pro Controller Tracking Issues and Fix

I had a tracking issue with quest pro's controllers. There was about 11" of offset between the real ones and the virtual display. BIG difference!After multiple resets nothing changed. I was getting very frustrated and was about to do a factory reset....

mreimer by Expert Protege
  • 38 replies
  • 4 kudos

Son is unable to access account + games on MetaQuest 2

He had received his Meta Quest 2 sometime at end of 2023. He had not verified his age (he's under 13) and we found out late that the Meta requires verification of a parental account linked with facebook, he is locked out of his games and unable to do...

Mcruz_93 by Honored Guest
  • 4 replies
  • 0 kudos

Facebook & Ad Manager disabled

Hi everyone, My personal Facebook account got hacked first and then disabled by Facebook. I've been on Facebook ever since the beginning and never violated any of the rules. The last thing I remember is that I got a few notifications on my mobile tha...

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