Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38615 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus desktop app not working.

Basically, Every time I download the oculus setup desktop app I try to open it but it never actuallly loads anything. The app installs but doesn't open when I try to open it?!.Any ideas why this is happening?.Please respond asap thank you.

Why can't i get Chronos to start?

First, let me confirm i am an idiot with computers. I downloaded Chronos yesterday but once i pick my character, i get a rotating icon and that is it, nothing more, it just keeps swirling. I had read that the game sounded slightly more involved than ...

My forst Oculus Rift Support encounter

About a week ago, I noticed that my Oculus headset was dark..... I unplugged it from computer and take a notice of that my computer did not recognozed when I pulled in the USB in my computer (Before that, I had played some hours with the rift in that...

Resolved! Right side headphone quits when I pull velcro strap

Owed my Rift for less than 6 months and this audio problem started last night. Does it all the time no matter in or out of any type of App, the Right side headphone quits when I pull velcro strap to tighten up headset.  BUT -If I leave the right sid...

Anonymous by Not applicable
  • 310 Views
  • 8 replies
  • 0 kudos

Windows snapping in Rift Core/Dash? why?

For some reason i cant arbitrarily place windows on the desktop in Dash. It keeps snapping them to the center or sides. Note this is NOT the normal windows snapping behavior. The window acts like a joystick returning to center.

Anonymous by Not applicable
  • 168 Views
  • 2 replies
  • 0 kudos

25 days and my replacement headset still hasn't shipped.

So like the title says; it's been almost a month and the replacement headset still hasn't even shipped. The replacement order was placed on the 10th of December, 2017. After the first 2 weeks I just assumed that the delays were holidays related, whic...

Adventure time not working plus how do i review?

i have a s8 plus and the latest gear vr model with controller. the issue im having is the my copy of adventure time magic mans head games will start up with sound and everything but the screen remains black.ive reinstalled the app multiple times and ...

Minimum Specs PC problems

I have a minimum specs pc, an Alienware Aurora R7 with AMD RX 560 graphics card and intel core processor i5-8400. Oculus has been working fine with some minor frame issues. I've always had the message "your pc does not meet minimum requirements".. th...

Installer fails OVRlibrarian.exe 104

everything unpluggedAV disabledfirewall off842mb downloaded (about 15 times!)get this error. please help[Debug] [29/03/2016 04:31:06] Decoded hash 344f9fcd009a35395321936e353ec8f92e395d06a278dd93da91eef0d699e404.[Debug] [29/03/2016 04:31:06] Installi...

Resolved! Fallout4Vr Asynchronous Spacewarp sticking at 45 fps

When I run fallout4vr without Asynchronous Spacewarp the fps go to around 59 to 60 fps and fluctuate then drop to 45 fps where it staysI don't know if its a problem with steam vr or oculus or Nvidia. its like vsync is on even though it is set to off ...

Home 2.0 360° photo

Home 2.0 has a feature to let user to capture a Home picture in 360°, but where is it saved.I have no clue where is the picture saved. Could any1 tell me where can I find my Home picture which is captured by the feature in my Home of Home's menu (soc...

Not meeting requirements but meets requirements?

I have an R9 290X16g of ramAMD 8320 @ 4.0Windows 10 64bitI am confused about this banner that won't go away and gets on my nerves. Can someone tell me why? My computer meets the requirements. I have USB 3.0. The set up says everything is fine. Am I m...

Oculus Rift+Touch on a windows 10 PC

Lemme start by saying this: amazing.That said, I can’t seem to get the Rift to show me my sweet sweet VR goodness on the headset when it comes to Minecraft, or any steam VR experience whatsoever. Robo Recall works, aircar works, the basic environment...

Bug in The Climb

I have Oculus Rift with touch - I get to advanced tutorial, make it to the top - tells me to rewind. I hit rewind button, and the screen says, I have none available. I went to forums, and said to uninstall and reinstall. I did that twice. Another sug...

Anonymous by Not applicable
  • 1263 Views
  • 3 replies
  • 0 kudos

Bad HDMI Cable?

I have suddenly started experiencing a problem with my Rift. It has worked with no issues up to this point. If I am in an application, it either freezes or the headset will go black, and I get a notification that the headset is not plugged into the H...

Oculus Setup

Every Time I try to run OculusSetup.exe I get "Installation Blocked" saying my anti virus firewall is blocking the software from downloading. I have already tire disabling my antivirus, running OculusSetup as an administrator and a few other things t...

Anonymous by Not applicable
  • 2670 Views
  • 3 replies
  • 0 kudos

Setup keeps failing to install

Hello all,Has anyone had the setup installer fail when trying to use the CV1? I keep getting the screen that tell me to restart my computer. My drivers are up to date and I've made sure that I had to previous versions of the Oculus Runtime. Running W...

Oculus rift cable won't work

Recently I stepped onto my oculus rift cable, when I stepped on it, the cable yanked and a piece broke off (not apart of cable.) The cable is still connected to the headset and my computer, but the headset won't turn on. It worked before I stepped on...

Exadide by Level 2
  • 263 Views
  • 3 replies
  • 0 kudos

Setup won't recognize the rift

Hey folks. I launched the setup program, plugged everything in, and it just doesn't seem to notice the rift at the Connect screen. I've switched around USB ports, everything is plugged in, but it's stuck on that screen with the rotating circle thing ...

Faulty HDMI cable

Hi,Since today my RIFT wont get getected anymore.I allways get the message "No HDMI Connection" --> Rift HDMI Cable isn't pluged in. Please plug in your Headset.It was working fine for three days. Now it wont get detected anymore if i plug in the cab...

nabelo by Level 4
  • 2390 Views
  • 14 replies
  • 1 kudos

Can't install anything

I received my Rift last night and went through the setup process without any problems. Right when I was finished, I downloaded Lucky's Tale and played it for a while with no issues. After that, I attempted to install EVE Valkyrie and after the downlo...

jack by Level 4
  • 13802 Views
  • 41 replies
  • 1 kudos

VR Videos Frezzes or won't play at all CV1

Hello I'm new here,Just recently, I've updated Oculus Rift to the new beta version that just came out recently and I'm having difficulty watching videos on my VR Headset CV1 lately.So I did some trouble shooting and this what I didTested a normal vid...

azza221 by Level 2
  • 145 Views
  • 0 replies
  • 0 kudos

Auto FOV of HMD? How to turn this off?

Hello. I've been decided to invesitage why is it very exhausting for me to wear the HMD and i think i found something. Everytime i look close to an object i get this zoom effect, when i look away it zooms me out. I actually see this everywhere (in an...

Oculus CV1 LCD repair

Hello,I've been an avid follower of Oculus since the DK1 but a couple months ago i woke up one day and put on my rift and the left LCD had black dots all over it that progressively got worse.. I'm not sure how it was caused but my rift has been bumpe...

Hoobie by Level 0
  • 292 Views
  • 0 replies
  • 0 kudos

The Climb Won't Load On Headset

I see a lot of threads similar to this, in previous months but nothing recent, and those remedies did not fix for me.I bought the game directly in the oculus store. However when I go to run it, I hear the sound, and it loads on the desktop window, bu...

ricos13 by Level 2
  • 2774 Views
  • 8 replies
  • 1 kudos
Labels