Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus VR Library Service refuses to start (Win 7)

Firstly, i know and understand Win 7 is out of date, and when i can i will be moving onto Win 10, however i cannot right now due to finances and i can also see lots of uses with Win 10 are still having issues getting this working, the only reason why...

Anonymous by Not applicable
  • 20 replies
  • 1 kudos

Good afternoon

I can’t download horizon worlds and I have the quest 2 and live in the states

after v39 Update cant grab things on Rift Environment

Hi guys, I'm having problems when connecting my Oculus Quest 2 to my PC, the environment logs and all looks good, but I can't select items from my wall and grab them, I need to go near them (by it side) to grab, I can grab things from my inventory, b...

Oculus won't charge

Okay, so I left my quest 2 sitting around for a month and a half or so at 0% power and now it won't charge. I can't do a hard reboot because I can't even get it to charge enough to function other than the no battery screen. Are there any possible at ...

BeepJerpy by Honored Guest
  • 1 replies
  • 0 kudos

Quest stuck on Meta screen cant connect to app or do hard reset

Hello,I have a 64GB Quest that worked perfectly fine yesterday. When I started it up after being on the charger all night, I get the blue Meta logo. I let it set on the charger and nothing changed. I tried a hard reboot, but it goes back to the same ...

BTV268 by Honored Guest
  • 1 replies
  • 0 kudos

Dead facebook email

I am trying to change my oculus email but it shows a dead email that I have no access to. Can I get this reset so that i have access to my account?

baenikki by Honored Guest
  • 0 replies
  • 0 kudos

Not enough space to install Oculus Setup

Hey everyoneso I bought an oculus rift from a friend of mine and tried to set it up... but i can't install the setup application, it permanently says "not enough space"... I've tried everything but nothing works... I've got more than 100 gb of space ...

Anonymous by Not applicable
  • 2 replies
  • 1 kudos

Regional Pricing

hi, why there is still no regional pricing ? Almost every gaming company applies regional pricing.. (STEAM- BLIZZARD - EPIC ETC.) It is impossible to buy games if you are living in Turkey..Here is an very simple example ; Turkey's minimum wage is $25...

batuhun by Explorer
  • 0 replies
  • 0 kudos

Infinite loading oculus friends / and black screen store

Hello, my oculus friends have infinite loading (since the purchase of the headset) and the oculus rift AIR LINK blind makes me a black window that never leaves and never opens the blind.I can not see my friends (except those of messenger sometimes)I ...

senzoqt by Honored Guest
  • 2 replies
  • 0 kudos

Link not supplying power to Q2

So I’ve not long got a Q2, I was very hyped on the fact I could use it standalone but also could plug it up to my pc and play higher end VR games, But my PC isn’t charging my Q2 so I am on a very narrow time crunch when playing these games. Is there ...

willotay by Honored Guest
  • 5 replies
  • 0 kudos

Terrible Customer Support and Not Allowed to speak to manager

2 year warranty on my son’s Oculus 2. The left controller quit working. They emailed me a FedEx slip to send it back for a replacement. That was before EASTER. I have many emails back and forth “we’re investigating”. No solid answers. I would never r...

Oculus Rift S "No DisplayPort Connection"

Okay, here's the story: I got my Oculus Rift S as a Christmas gift in 2019. It was working good for a long time until one day I picked it up again and the displayport connection stopped working. I looked online for help but all the posts were about a...

high-tech by Honored Guest
  • 6 replies
  • 0 kudos

Controller won’t connect

I got a problem my right controller blinks 3 times fast than 3 times slow and it won’t connect to my headset what do I do to fix it?

Resolved! My quest 2 won't load friends list or games

When I open my quest 2 I can't load any of my games that I have downloaded and sometimes they don't appear in my library. Now I can't even load the occulus store or my friends list anymore and I can't figure out why.

Unlinking a Facebook account

I need help unlinking my facebook account, as I am trying to delete my facebook but want to keep the things I purchased through the Oculus Store. Any advice would be great.

kylma by Honored Guest
  • 2 replies
  • 0 kudos

Referral Link Not Working

I just went in with my friend who had bought a new quest 2 at best buy. I’ve had my own for quite some time and made sure to send him the referral link so we both had in store credit. We used it to set up and went through the process, and as he finis...

YXUNGT by Honored Guest
  • 1 replies
  • 0 kudos


All the games/apps that are in my oculus aren’t there, it says I have none if my apps. I tried restarting my oculus and signing in and out my account on my phone but it’s still the same.

Refund issues

I ordered a refund on a game the refund request was successful but i was charged money instead of being given back what i spent, now its like if i bought the game twice. Id just like my money back

blue_bard by Honored Guest
  • 1 replies
  • 0 kudos

QUESTION: Please help, anti aliasing will not turn off

Hello, I am a user of the OC2 of a year and I have only recently been having issues. I had the quest 2 since December of 2020 and have been in love with it ever since I have gotten it, so much in fact I even decided to get a PC the following June of ...

Payment Method for Sub Accounts

I've added a payment method for my account (admin) but when trying to add payment method on my son's account, it will not accept it. I'm trying to use the same card for both. Is there a way to add payment info for the Oculus itself or must it be done...

Oculus support is terrible

I had to send my left controller in last month. I went to FedEX, dropped it off, and got the email 2 days later that they had it. after a couple of weeks, still not having received it, I started trying to figure out where it is, but no one will tell ...

my games don't show up when i connect with airlink

so i want to stream fnaf:hw on twitch, and i bought the game on my oculus quest 2, but when i try to connect with airlink, none of my games show up in the library. Only "Welcome to oculucs" or some stuff like that. it even says that i purchased it, b...

elBlongh by Honored Guest
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors