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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 35 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I thought v.62 now supported Nvidia 40xx cards?

Oculus PC app is updated to v.62. I have a 4090 gaming laptop and there is still a persistent blue banner at the top of the app that says my card doesn't meet the minimum system requirements. I'm using a Q3 with the official Link cable.

cvan65 by Protege
  • 16 replies
  • 0 kudos

Boundary loop

I got my oculus a few months ago and I was getting on my oculus after it died a while ago. I was sitting down in stationary boundary playing with my friends waiting for it to charge and I unplugged it and it died. Then I left it plugged in and I did ...

Random air link conformation codes.

I am on quest pc and for the last two days I keep getting random air link conformation codes I just recently got back into using my quest on my pc but now whenever I am on my pc it spams me with air link conformation codes.

arizona sunshine issue

I opened Arizona Sunshine 2 and every time I open it the controllers wont work or show up in game on PCVR I tried Air Link, Regular Link Cable, and Virtual Desktop (On Q3 and Q2 and nothing works) Help

RumbaNaji by Honored Guest
  • 5 replies
  • 0 kudos

Can't remove headset from deleted business account

Our library was using the Beta version for Meta Business, and our account was deleted last Friday as we did not want to upgrade to the new version. Because of this, our headset was reset. Now, in order to re-set-up the headset, the set-up is asking f...

Password issue

I’m wanting to change some details on my child’s account which I supervise. I can log into my account with no problem and I can log into the family centre no problem. When I select the data I then wish to change I have to re-enter my password which i...

Charging cable does not work

The charging cable the device came with does not work. Other cables do work, but not the official cable. I would like to use warranty support to get another cable, but every time I enter the chat with support I get disconnected. I have had the device...

Left lens not working

Everytime I play for about 30-60 mins my left lens starts flickering black and it does it for about 10 mins then goes black. After about two hours of letting it rest it goes to normal then does it again and I don't know what to do.

Brozz2135 by Honored Guest
  • 8 replies
  • 0 kudos

Resolved! Cant purchase games on the mobile app

Hello!I am trying to pre order a game (I tried with other games also) and when I click on the first blue bottom with the price I see the next screen but the purchase bottom is grey (not active), any help? (tried adding the paying method and my card a...

Face Tracking/Eye Tracking are not working with Quest Pro

Hello, I am a user who has been using Quest Pro for about 6 months.Quest Pro, which I was using well, cannot track my eyes and mouth movements. Even though eye tracking is turned on, my eyes do not move at all. Mouth tracking only works when I am spe...

Resolved! Lost Sword Asgards Wrath 2

I’ve only progressed as far as the temple depths in asgards wrath 2 on a Meta Quest 3. I need to break down the barricade with my sword however somehow it is lost. Can it be found or alternitivly can the game be restarted from the beginning? to date ...

Resolved! Asgard's Wrath 2 Stuck at Fishing Village Ruins

Been having a blast playing the game but can't continue past here to get the hippo. Killed all the baddies at the first battle area with the 2 tents but the stake wall is still up and no way around it. Known glitch? Hoping something can be done short...

Remove account

A friend of mine gave me his oculus 2. He had a subscription with supernatural. Now when I try to go into supernatural, it is asking me for his ID and sign-on or if I got an invitation from him. I want to remove that so I can download the supernatura...

Abbyxx35 by Honored Guest
  • 2 replies
  • 0 kudos

Paid account (Quest+ Subscription Help)

Hi guys. I’m so new to this technology it may be too much for me!! I bought a bundle and can not get through the initial set up. I paid for 1 year with this plug but the set up keeps prompting me to choose trial or monthly. What do I do?

Cmf2 by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Pawn position and orientation in VR in Unreal Engine

Has anyone had a problem running the VR preview in Unreal Engine with player position? Namely, when I start the game and put on the headset (Oculus Quest 2), it happens that my virtual space rotates or moves by certain values. It is extremely importa...

nnnatasa by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! ShellEnv close down error.

Upon trying out one of the new environments in metas own store (as in I'm not using side quest and never have)It loaded in and executed the change. The screen went black and it seemed to fail to load .I then got an error that ShellEnv has an error lo...

hazed100 by Protege
  • 12 replies
  • 5 kudos

pattern reset

Guys, HELP ME ASAP!!!I put in a pattern code and i don't remember it! I don't want to factory reset because it has a LOT of data and games, and i don't wanna lose it all! Can someone please help me, or Meta send me some pattern reset link or SOMETHIN...

Bad Business practices

After months of convincing my brother who's in his 40s, finally he got him a Quest 2. He's been playing for a couple of weeks. Today, he tries to log in and gets a message. Something about his age isn't confirmed. With this message, his quest is effe...

Resolved! Gorilla Tag not connected to room on Meta Quest Link

When I load up Gorilla Tag on Meta Quest link it doesn't load in my cosmetics, shows 0 people online, message board is loading & the board in forest either says not connected to room or lists a few blank player names, this goes away randomly when I l...

Refurbished Quest 2 not pairing

So like a lot of you here, I have waited around 2 months for my refurbished unit to arrive. Now that I have received it, the headset will not pair to my phone via the 5 digit number its providing. I have restarted my phone, also tried deleting the ap...

esbern6 by Honored Guest
  • 4 replies
  • 0 kudos blank screen

When I try to search or anything with in the name it either says "not found" for anything with in the name or I just get a blank white screen when I try to go onto the real website through the oculus browser. I haven't installed ...

Failed to connect to Oculus servers

My quest 3 headset stopped detecting wifi an when i open the wifi tab on my phone oculus app it says failes to connect to oculus servers, please help

Pablo_X by Explorer
  • 4 replies
  • 1 kudos

"Error Performing Query" When Trying To Purchase Any Game

Hello I was trying to buy a free to play game when I clicked get app a interesting error came up "Error Performing Query" I have no idea what this means. I thought maybe it's just for free games but no when trying to buy anything it pops up I haven't...

Quest Headsets suddenly factory reset and now are bricks

Hello,Additional information.The Meta app says Device not found But when I click on the device (in the app), it shows it is syncing. The headset is connected to wireless but the app says it cannot pair or connect to the headset. I have four Quest 2 h...

Can't log back into my headset

I factory reset my headset so I can add another account and now my old account won't even work. It's says something went wrong. I've tried from other people's phones and it still doesn't work.

Left controller update in progress error message

During my initial set up in oculus quest 2, a software update started and the left controller update was initiated but got stuck at 26% . It’s been more than 2 hours and I have tried everything from decoupling the left controller, removing and reinst...

AntuAvi by Honored Guest
  • 6 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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