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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3263 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Air Link and Link Cable Issue

So, I seem to have an issue with the Oculus Link and Air Link on the PC. I was working on a game in Unity about 2 days ago, on December 10th, and the air link and cable were working perfectly. yesterday I tried to use the service, but when I enable l...

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Promo code not working

So again a nice 30% off for the next purchase, and again in the store you see the discount, but when you go to the creditcard approval you pay the full price.When wil this be fixed?I already send an mail about this but no response  

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My Quest 2's time is wrong

The time in my Oculus Quest 2 is wrong. I tried to restart the headset, and I can't find a setting to change the time.

Micr0wave by Honored Guest
  • 732 Views
  • 4 replies
  • 1 kudos

App error (Can’t reach oculus service)

Hello. I faced the problem with oculus software (Win7: oculus quest 2). When it starts, there 1-2 min loading, then, showing the error "Can’t reach oculus service". Reinstalling\rebooting pc\repair app is do nothing for me. At the programm log i foun...

Nekron910 by Honored Guest
  • 720 Views
  • 1 replies
  • 0 kudos

Battery dying

Hi why Is my oculus quest dying? When I charge it and put it away in a box it turns on and then dies

Resolved! Unable to add Payment Method

I decide to start my own thread in hopes to finally find an answer. I have been combing the threads for days...I have had a support ticket open for a week and they keep asking me the same questions and saying please give more time, which seems to be ...

Resolved! Link USB C

Bonjour,Les cartes graphiques du moment n'on pas ou plus de port USB c pour la connexion du Quest 2 au PC afin de jouer a mes anciens jeux VR. Je sais qu'il existe un substitue avec un cable USB 3.0 standard, mais est-il possible de prendre un cable ...

BgatesSv by Explorer
  • 2759 Views
  • 4 replies
  • 0 kudos

Resolved! newbie desktop PC or Virtual PC question

Dear Oculus community I got a Quest 2 recently. I wanted to connect it to a Windows PC and use it with Air Link. I have 2 Options and need help in deciding if both work equally :Option 1> I have an ESXi server running on a AMD Ryzden 16 Core machine ...

Oculus Rift and RX 6600 XT

After upgrading my GPU from GTX 1070 OC to RX6600 XT, my oculus rift is no longer working. Keeps giving me the error "Oculus Hardware Error".Anyone else experiencing this?

jazzero by Honored Guest
  • 2684 Views
  • 2 replies
  • 1 kudos

Horizon Worlds Render Issue

I was finally able to download horizon worlds. Made it through the initial tutorial. Then the narrator told me to hit “play.” I hit “play” but a red error message came up saying unable to render. I was able to manage around the menu, go into creator ...

lynnbynnz by Honored Guest
  • 1250 Views
  • 6 replies
  • 6 kudos

Quest 2 link app will not load

I have been using the Quest 2 with a link cable with no issues connecting to my PC and playing Steam games.Today I decided to try Airlink, I jumped through all the hoops of enabling Airlink. Everything seemed fine, the Oculus App on my PC and the Ocu...

Pass code

I don’t have Access to my Facebook email any longer I tried to change it to the email that I can use I put in my pin but it will not send me a verification code to my email

Resolved! Hand Tracking Problem

I love hand tracking, but whenever I try to hit the Oculus button, it barely works. Any tips?

My left controller isn’t working, like at all

So I’ve have my quest 2 for about a year now and I’ve had fun with it but one day my house got flooded when it was raining really badly and my controllers were in the water. I didn’t want to do further damage so I didn’t play until a couple days, and...

Kuri5u by Honored Guest
  • 754 Views
  • 1 replies
  • 0 kudos

Resolved! oculus link not working

I bought a laptop a couple of weeks ago it's a Lenovo legion 5 15ach6a it has a rtx 3050ti, a amd 7 5000, and an interrogated Radeon graphics and it says all works are 3.1, 3.2 about a week ago I used oculus link to play some rift game and it worked ...

K1NGBOB by Honored Guest
  • 1261 Views
  • 4 replies
  • 0 kudos

Displayport not detected (Rift S)

I have done all the troubleshooting steps from the support section for this issue numerous times. I have not been able to use the headset on two different PC's one with an AMD and one with NVIDIA graphics cards.Both systems met all minimum and recomm...

Pairing problem

Hello so i created a account for my oculus right? And now i added another account for different family members. I had no problems pairing the first account on my app on my iphone but now I cant pair my other account. Anyone know how to fix it? Its as...

Fifefi by Honored Guest
  • 312 Views
  • 1 replies
  • 1 kudos

Re-nstalling purchased apps after headset reset

Facebook suspended my FB account and with it made my Quest-1 unusable and I was unable to log in. I had to create a new FB account and after resetting my Quest headset, it wouldn't let me use the previous email address or user name so I've lost the g...

Lost oculus stolen

I have contacted law enforcement I need to serial number for the game I have a report #

"Unable to verify your oculus account" error

Tried uninstalling software and reinstalling. It did remember by login so I guess I didn't delete everything.My internet connect is fine. Under my account on the website I have a serial number for my RIFT S but apparently I have no devices under the ...

ozScott by Honored Guest
  • 3908 Views
  • 13 replies
  • 0 kudos

Controller is very slow on charging on the charging dock

So I have the oculus quest 2 and I have the charging dock and the charging dock charges my left controller and oculus just fine but when it comes to my right controller I’ve had it on the dock for hours and it hasn’t gotten more than 30% so I was won...

aLIENWARE m15 r6

Anyone else having problems connecting a Rift with a HDMI connection to an Alienware M15 R6 HDMI port. The thuinderbolt port does not connect to the GPU so I presume you can't connect via a docking station either.Any ideas?

payment method still not working

can anyone in support fix the payment method issues. I have yet to see a response where it was fixed or how to fix it. I have opened a trouble ticket, I have read the forums, I have received emails from support but no resolution.

Adding payment issues

I am unable to pay for anything from the store and have opened support tickets and either no one responds OR the one that did didn't have any resolve for it and stop responding. When I try to add a credit card I get....There was a problem trying to a...

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