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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 77 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3 Screen freezing when connected to PC

Hello everyone, I have a big problem with the Quest 3 when it is connected to the PC.The screen freezes continuously, even when I am only on the desktop of the PC. The Quest is connected with a JSAUX Link cable, but the same problem also occurs via w...

Tollshock by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! SystemUX crashes when opening quick settings

Basically every time i open quick settings it closes instantly and either puts me back to my universal menu or says systemux keeps stopping and tells me to close the app, im up to date and have plenty of storage so i dont know what the issue is, i ne...

Black screen quest 3

Hello, I can turn on mij device bij have only a black screen. When i try a hard reset i don't have the menu on startup. I see just sometime a glitch, thats all.My meta quest link find the device and the software version is 0. what can i do?

RTX 3050 6GB compatibility with Quest 3

HiI currently have a small form factor desktop (HP 800G4) with a GTX 1650 and understand that this card is not supported with the Quest 3 so was looking to upgrade the card.There are not a lot of options for my desktop and the most cost effective is ...

hs9 by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Damaged Lens

It seems there Is no way to fix It. If someone find a way to fix It please write here.

Paolo2389 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! "Graphics card not compatible with Quest Link."

Hello! ^v^ I was gifted a Quest 2 for Christmas by some family members. (Super greatful!!) Started it up, made a Meta account, and was able to mess around with everything no problem. I've been trying to pair the headset with my computer and it keeps ...

Code not working for connection from Oculus App to Quest 2

First of all, I wanted to know how to cast my headset to my phone, so then, as people said on reddit, I factory reset it to do so. But, as I was setting my quest 2 up, I tried to put the code in to connect the quest to my phone, and its paring, then ...


Hi! So, I’m gonna use this account for a guest account, but don’t want people to mess with instagram or anything and wanted a new meta account to connect to the oculus so I don’t lose any of my games. Is there a way I can unlink my oculus account fro...

Lopin616 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Referal link not getting credit

Hi,Today I was very happy that my quest 3 finally arrived. After using my friends referral link to make my account and connected my device as well. But we don't see the €30 referral credit.What am I doing wrong?Extra note: The device is new sealed wh...

NM.83 by Honored Guest
  • 1 replies
  • 0 kudos

Preorder won’t download

I preordered Fnaf help wanted 2 and I waited months for it to come out, only to realize that once it was available it said I had to purchase it. I’ve looked at my card and it still charged me the 40$ so I’m left wondering what went wrong.

Game referral

Sent a referral to a friend and he ac epted it but after 1 month it still hasn't given me my 5 dollar credit. He sent verification that he used it but I still don't have the credit. The blue referral program banner also doesn't show up so Idk where t...

Resolved! My son's account is suspended help me

It says that I must confirm his age, I have already done it too many times with his correct age, and nothing works, I have 20 days to confirm his age, do you know any phone number where I can call support? What I can do? all my son's games will be lo...

LorenaP by Honored Guest
  • 7 replies
  • 0 kudos

2FA is not working via SMS

Hey, since enabling 2FA authentication and having it send a few text messages, it no longer works. I am trying to re-login and not getting any text messages. If anybody knows how to resolve this, who to talk to, or where to even submit a support tick...

Flanj by Honored Guest
  • 15 replies
  • 0 kudos

Warranty repair

We live in Poland. We try to fill in the form regarding the shipping address and enter our address, unfortunately the system informs that we enter the wrong address. The Meta Quest 2 headset is under warranty. There is a problem with the sound and as...

rafal.elo by Honored Guest
  • 3 replies
  • 0 kudos

Re: Oculus Pro controller stuck on 0% update

Hirecently purchased the pro controllers for my son, who has a quest 2. The issue, which I see is the most common on here is the syncing and update issues, which we are still facingfoenrhe past 3 days I’ve unpaired the controllers, left them on charg...

Locked out by 2FA

i have been locked out of my account by 2fa for multiple months now. just got a quest 2 again and can’t log in. i have emailed support to no avail. i have my case number and account details in case they are needed.

Quest 3 controller straps are Faulty

HelloI recently purchased the quest 3 to upgrade my son's VR from the quest 2. The quest 2 has a reliable wrist strap design which only would malfunction if the strap broke. I'm having serious concerns about how poorly the quest 3 wrist strap was des...

MIC_VR11 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Quest 3 v65 Panorama Upload

Hi Meta,My headset is running v65 and I have the latest Meta Quest iOS app installed.Meanwhile, the new feature just announced - upload panoramas using any iOS 17+ phone - is nowhere to be seen.Is it "market restricted"? If not, where in the world is...

Resolved! App sharing for 10-12 year olds doesn't work

Now that accounts for 10 - 12 year olds are also possible, I created an account for my 11 year old daughter.The problem is that app sharing doesn't work. My daughter sees the apps I share and can also install them. But when she opens an app she has t...

GDPOR and Meta Quest (Workrooms)

HiI wonder if you can find information regarding how Meta Quest (Workrooms) handle GDPR-issues? (I work in Sweden) I need to know more about that before i engage my organisation in the work more. Can i find a document or some information on how Meta/...

Resolved! Two small yellow dots in middle of display

Hi I purchased my quest a few months ago and I stopped using it for a few weeks (lack of time,work,ect) but I recently booted it up for the resident evil 4 game and it has two yellow dots at the top of the screen and I don’t know how to fix it. Thank...

Vision impaired - Quest 3 help and feedback.

Hi, so today my Meta Quest 3 arrived from Amazon Australia. I did a fair bit of research before I bought it and had hopes that it would fulfill my needs for a VR experience as well as a virtual working environment.A little context - I have Optic Nerv...

spanx82 by Honored Guest
  • 4 replies
  • 1 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest