Payment method

I cannot add any payment method to my account. So I cannot buy anything. This is really frustrating.

It will not let me set my guardian/floor settings

When I try to set up the guardian/ floor settings it’s not even letting me try to set it up. Like I tried to click on it and nothing happens.

Device code to login on vr

The generate a device code just keeps saying error, even with the input code website on, it still says error

Quest Pro Controllers "need update" but work fine (v.49)

I started a new thread because my issue seems different to other 'stuck/not-updating' questions: In my case I'm not actually prevented from using the controllers.Issue: Every time I turn on/wake the Quest 2, it sends up alerts advising that my Pro Co...

How to set up meta account

Can’t get a 5 digit code

Game will not download

I just purchased Bone Lab on my meta quest 2 and I was charged for the game but it will not download.

Help please, Forgot pin try to do factory reset

So, some in my family thought it would be a funny idea to put a pin on my quest 2 and then forget about. it recently i tried to get on without knowing there would be a pin. I ask the person that did that and they said they forgot so I tried to do a f...

Beat Saber on quest 2 was not received

I've been waiting for the email and like everyone said to do and I haven't seen it yet

My left controller has developed stick drift

My left controller on my quest 2 has developed stick drift and nothing seems to fix it. I’ve tried the dead zones and even taking it apart.

Trying to cancel account but have to use FB

I am simply trying to cancel my oculus/meta account but it says that it requires me to login to Facebook. The problem is that it keeps saying that I am putting in the wrong password, which I not. I did turn off the sync for my Facebook account. If th...

Refund for twilight zone

Lost my email account

I'm writing this on a separate account, I lost my email for my main meta account, sounds dumb but when my phone got factory reset I lost it. what can I do, with the new update that requires a "meta account" and not simply an oculus account I'm soft-l...

oculus quest air link

I have a NVIDIA GeForce GTX 1650 GPU but it doesn't work with air link or with cable to connect to my pc. Is there another way to get this to work on my pc?

Can’t play app

Tried to load up meta horizon world but it keep saying fit me to sync my account when i already have a oculus account sync with my vr device does anyone know to i can fix this?

Unauthorized subscription to FitXr

I have just been charged $83.99 for a year subscription to FitXR, and there is no way to cancel and get a refund. This was not an authorized subscription, and no one has ever used the app. The FitXr company says I have to go through Meta, and when I ...

Is there any way to disable the confirmation prompt for allowing file access via USB?

I find it annoying having to put on my headset just to accept the popup for allowing USB access after plugging it in. I never have my headset plugged into something I don't trust, and I don't really have anything sensitive on there. Is there some way...

Quest 2 freezes then shuts down

For a few weeks while playing online the headset will freeze and eventually either crash or let me shut it down. It also has been lagging and my frames have been dropping. I’ve checked updates and reset the headset. I don’t know what to do next it’s ...

Boundary glitching

Can someone help me figure out why my boundary is jumping/glitching when I play?

Need to talk to representative

Got disconnected when I was talking to somebody in my left pedal on Oculus is not working and need help

Hotspot s23 ultra 5G doesn't connect to headset

I have oculus quest 2 that doesn't connect to my samsun s23 ultra 5G hotspot.It does connect if i change to 2.4G easily, but not whem i change to 5G.I did made reset to industry twice and it didn't help. The headset doesn't even see it on the list wh...

Setting up 2nd Quest 2 after factory reset

Hi. I purchased two Quest 2’s after returning the Pro. I did a factory reset on my husband’s Quest 2. I deleted all the info from my returned Quest pro, and disabled app sharing on ALL devices. I set myself up as admin on the both Quest 2’s, so I am ...

Payment taken, shiny rocks not received

Please can someone advise me how I contact oculus store about a payment that's been taken but the shiny rocks haven't come through?Many thanks

Referall Code Not Working

Hello, recently, I got a headset and me and my friend noticed we could earn 30 dollars using the referall link. When I accepted the link and created an account, it said for him that the code had officially been redeemed. However, we have yet to recei...

Oculus Quest 2 Making Grinding Noise

This started today and I have not recently dropped or harmed my headset in any way. When I turn my head left with the headset on it makes a grinding sound. It only happens when I turn right. It also only happens when the headset is on.

Game not showing

Downloaded "among us" via phone app. It is not appearing in my llibrary to play on the quest.Help

Golf+ won't reinstall

Did update on Golf + would not install so I uninstalled it now it will not reinstall. It's states there's an error to reinstall but when I reinstall it does nothing.

**RIFT S: I crash with static and a restart and the audio quality goes worse and worse.

The Rift crashes about every 30 seconds I actually put my head into it. I get a frozen image and a weird high pitched flatline, then static, then it restarts, only with worse and worse audio quality. This cycle repeats and makes it impossible to play...