Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 visual glitches

Decided to boot up my quest after a while and I am greeted with this tried reinstalling using different cables but only seems to affect me when using oculus link

mute button

when playing poker with others in group, they cant hear my voice when mute button is off or on...

Storm.1 by Honored Guest
  • 1 replies
  • 0 kudos

Bug Report - Loss of Guardian while in Couch Mode

I was playing a PCVR game of Demeo using AirLink last night. Long game. During the game, only once, it lost the Guardian. Focus went away from Demeo running and I was force to re-apply the Guardian Zone. I did not have to re-draw it, just re-apply it...

Bendit74 by Heroic Explorer
  • 4 replies
  • 0 kudos

USB C to USB 3.0 converter

I have this USB C to USB 3.0 converter and I was wondering if it would work with my Rift s? I dont have any USB 3.0's on my PC, just some USB 2.0's and a USB C. I have a displayport ofcourse. But I was just wondering if it would work? - Arian.

Oculus not charging

My Oculus quest2 is practically new. I’ve used it maybe 4 or 5 times. I’ve probably only used it 6 hours total since I got it 2 months ago. My Oculus will not charge. I’m using the original charger. I’ve plugged it in all over my house. Nothing works...

kjbiggs by Honored Guest
  • 1 replies
  • 0 kudos

Cant pair, code not shown in headset

App on iPad was paired And working with quest 2.didnt use for 8 months (no decent content). When fired up headset and app for daughter to show her friend rollercoaster, the iPad app is just blank with non working icons at bottom.deleted app and reins...

sprog1 by Honored Guest
  • 0 replies
  • 0 kudos


I accidently bought Beat saber/Imagine Dragons today and it wont let me refund it even though I didn't even play close to the 2 hours

PutFunn by Honored Guest
  • 1 replies
  • 1 kudos

Verify Developers account

Hello all,I have an Oculus Quest and i need to switch developers mode on. When i try to do this i have to verify my oculus developers account to proceed by providing either a payment method and/or phone number to help establish my identity. i don't w...

Riggs1983 by Honored Guest
  • 17 replies
  • 1 kudos


When I start my quest 2 and get into home screen icheck my apps and there all gone... I can't browse or view the store and my internet is perfectly fine... I go to storage and it's the right we're it should be number wise but there are no application...

payment method problem

i know my case has been escalted but surely if this known problem by many people it would be solved and fixed i tried 4 cards and paypal got ticket raised , i get told by live chat dont keep chasing, well one of my card not been working for 5 months ...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

My Myst photos keep disappearing.

While playing Myst, I’ve been able to take screenshots and then view the photos in notifications so that I can look at them while still in the game. Twice now, when I’ve come back to the game, my notification photos are gone. I can still go to “shari...

maria.zee by Honored Guest
  • 3 replies
  • 0 kudos

weird fan error

so one day I start my oculus and it says that the fan isn't working and now when I'm in the quest itself it works absolutely great with no issues but when I start oculus link after like 10 minutes the vision gets all weird and before the games run fi...

avov by Honored Guest
  • 0 replies
  • 0 kudos

Library missing on oculus but not on phone

When I turn on my Oculus, I go to my library and my games won’t show up. So I go to my account, but it says “can’t access this right now. Please try again later”. When I log into Oculus on my iPhone everything is there and it looks normal. On the Ocu...

Resolved! Missing game from library - Pistol Whip

Hi!Yesterday i bought Pistol Whip on my Quest 2, as I understand it's a crossbuy title, yet I can't find it anywhere in Oculus Desktop App or Rift Store. Is it some kind of a bug ? I have no problem with Synth Raiders as it shows in both places.

ster217 by Honored Guest
  • 2 replies
  • 0 kudos

Quest 2 not connecting to Oculus phone app -SOLVED-

This is what happened to me just now, so here's aheads up to those who are trying to get their brand new Quest 2 to connect to their phone.In my case, I already had the app on my phone because I also have a Go and Rift S. I tried connecting through t...

payt69 by Protege
  • 4 replies
  • 2 kudos

Broken lens

So my brother drop my oculus quest 2 and one of the 4 lens on the front broke.I don’t we’re to fix it, does anyone know how I can fix or where I can in Australia

sushi212 by Honored Guest
  • 1 replies
  • 0 kudos

Solved: paypal not linking

I purchased the quest 2 and had issues when trying to link debit cards or PayPal to purchase games. I contacted support who was less then helpful but I finally found a fix. I created a separate Facebook account just to log into the oculus app.(I had ...

Quest 1 Stuck on Reboot loop.

Hi AllI am stuck on a reboot loop. Have tried every solution out there- A few I have tried. 1/ Push the power button for 30 seconds. 2/ Let the headset power run out and then try. Soon as the power starts the loop starts with out touching it3/ Factor...

Horizon worlds

I was playing a game when I went to check the time and i saw that horizon worlds was downloading on my oculus quest 2 (im from uk) i went onto it and had a lot of fun when my headset ran out and the next day (today) i open up horizon and as i was loa...

App re-install

Is there a way to re-install a previously purchased app without installing the add-on. The app is Star Wars: Tales from the Galaxy’s Edge. I purchased the app and the add-on at the same time and am only able to play the add-on. I’d like to play the o...

GreenHunk by Honored Guest
  • 0 replies
  • 0 kudos

Recording Video with Party Chat

Is it possible to record gameplay with mic on, and have party chat audio in the recording? If not please make it possible as an option to toggle when you start recording, if you are in a party call! p.s. please add discord as a form of communication....

Mykargh by Explorer
  • 11 replies
  • 5 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors