Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controller shows button being pressed?

 Hey guys, first time posting here. My Quest 2 right controller is bugged out. It shows (from the line turning blue) that a button is being pressed, although I am not pressing any button. From the hand projection, we can see that the index trigger is...


Refresh rate not changing

I've downloaded Sidequest, and wanted to change the refresh rate, but it didn't do anything. I tried every option, but none of those have affected any game (including one where it's supposed to change), and it just stays on 90hz. The Sidequest app sa...

Catrot by Level 2
  • 0 replies
  • 0 kudos

Resi4 code not recognised

New Meta Quest purchase - opened today (Xmas day) - tried to redeem included Resi 4 code (in both app and website) but I can't get it recognised. I've checked and double-checked the code but it's not working.

Bensmp by Level 3
  • 4 replies
  • 1 kudos

Beat Saber

Hello everybody! I have a problem. I have heard I can get Beat Saber for free. But I need to buy it. Why? I connected my Oculus account to my email, but I still have to pay. Help me please.

Refer a friend

I just set up my son but credit from refer a friend never was added on is there something I should of done

Resolved! Connecting Oculus to TV

How can I view what my child is playing on the TV. I get to listen but I can’t see the games on my TV. I would like to watch on my TV what is he doing.

Odd Purchase?

So I purchased a game on my oculus quest itself, so it wouldn't be desktop reliant. But in my quest store, it says it's pending, and it has been for almost an hour now. The game still isn't in my quest's library, tut on my desktop app (where I didn't...

Jarrott by Level 2
  • 6 replies
  • 0 kudos

oculus quest 2 not charging while playing

good morning, i have the official cable from oculus usb c for playing game from the pci have this problem with is really bad....when i am playing the oculus does not charge, so i can not use it for long can i fix? is really frustrating as...

Link Cable Malfunctioning

I'm trying to connect my Oculus Quest 2 to the PC Client through the link cable in order to open SteamVR, but I'm coming across an issue. Whenever I activate Quest Link, I'll hear Windows audio, but it will load forever. Checking the desktop for the ...


Weird issues with messenger.

A while back, I was in my Facebook settings and I forced logout all accounts. Ever since then I've not been able to use messenger. Before it becoming a standalone app, it would just show an error logging in and nothing would happen. In the messenger ...


I have bought bone lab about 3 hours ago and after numerous efforts it still wont download and im concernd because i have spent 40$ on this game someone helpppp

Right controller fails to pair after update.

I have not used my quest 2 since March of this year. Turning it on for the first time today, both controllers were working fine. The system update took place, updating the headset, the right controller, and then the left controller. After The updates...

OculusSetup.exe - Application Error

Currently struggling from an issue regarding all Oculus programs. When running anything Oculus I am greeted with this windows popup box.Initially, I would consistently get this popup error every few minutes, with the error being from the OVRLibrary.e...


Resolved! Desktop app saying "Graphics Card no longer supported"

Noticed a lovely issue that started with the new Oculus App update. Despite the fact I've been using a quest two on an Acer Predator with an RTX 2060 Graphics card, it now believes my card is "No longer compatible." I, and many others, are not alone ...

My tracking is bugged

Out of no where I started having various problems. First my guardian was messed up to where every time I tried to make a guardian it would go back to the create a guardian screen. Second there was a major stuttering problem, every few seconds my cont...

CV1 Orange Light Only on Dedicated Graphics Card

Games will launch on my dedicated gpu and display a white light I can see the game running perfectly fine on my monitor but the vr display stays blackI can disable my dedicated gpu and run my integrated gpu however the framerate is awful and extremel...

One handed operation

Hi, I only have one hand. Lost my left hand in an accident. Can I use the Meta Quest 2 VR headset with only one controller for all games and apps???Thanks

Oculus Quet 2 PC Link Cable - Social/Party/Chat

Ive recently bought a Link Cable, i actually prefer to play games through the link cable, and it helps when I stream on twitch. I receive party notifications from friends, when i try to accept i just see the spinning loading circle with no end in sig...

Trying to create a Meta account

Hi, I'm trying to create a meta account via my Oculus email, but it doesn't work and I get a page that says: Sorry, something went wrong. We're working on getting this fixed as soon as we can.

Quest 2 not connecting to phone

I got a new phone and downloaded the Oculus App, and suddenly the Quest 2 started saying "Setup your account" (Not giving me anything to do) but I already did the tutorial. The Oculus Website with the "Devices" panel says it's not connected. I'm not ...

Can’t find profile information

I’m posting this from my brother’s account because I can’t log into my headset. I am trying to switch my apps and reset my headset to my Facebook/Meta account, but I set up my Occulus 2 a while ago and don’t know which email address I used. I know my...

Oculus 2 keeps asking for device code

I am very frustrated. I keep having to enter a device code “Use this code to connect your headset” and when I do, it says it was done successfully but, starts over….and over….and over. Everything was fine before having to create a Meta profile. What ...

rift s volume very low

I've tried everything I can think of and the volume on my rift s is very low with the built in speakers. I have the latest oculus software version and all my games are updated. Anyone ever figure out why most headsets sound very low but others sound ...

skeemin by Level 3
  • 7 replies
  • 1 kudos