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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Help with hacked instagram / Meta horizon account

A hacker has linked there meta horizon account to my Instagram and taken full admin control of shared accounts.I have no more details than the meta horizon user's mail address, and whenever I try to remove them, it asks me for the password of their H...

Controller pops up in game

ok so when i join a game or randomly in a game the vr controllers pop up and its super annoying

Resolved! Cast sound output to PC?

Good day to everyone!I am a proud owner of a Quest 3 since three days ago. It's really amazing, but there's something that's bothering me. My girlfriend cannot do VR as she has some extreme motion sickness. We knew this beforehand, so it wasn't a sur...

Why can't i connect my head set

Meta Verified has not contacted me after 48 hours .

Good evening, I have messaged Meta Verified over 48 hours ago and still have not received a response nor can I cancel my support ticket to make a new one on the initial issue. Is there a glitch with Meta Verified?

Resolved! Games won’t download on oculus quest two

So when I install a game, it’s stuck on queued how do I fix this without a computer? Is it possible to be fixed and I don’t want to factory reset it can someone help it won’t download big screen, Roblox, and more

Animal Company profile transfer

I gave my daughter a 3S for Christmas and set it up under my account (I also have an older quest 1). Since then, she has been playing animal company on my meta account. She wanted me to play with her on there but the 1 doesn’t support it so I purchas...

Meta Quest pro - image move around the screen and boundary problems

Hi, today I noticed an error in my Meta Quest Pro, that suddenly the image started to move off my screen and reappear trying to adjust, A boundary popup always appears when this situation occurs, my quest pro has the latest build, and I tried a facto...

Oculus Virtual Audio Device not working with Quest Link

I have a Meta Quest 2 and I've been tried again and again to fix this stupid issue. Basically, whenever I plug my Quest 2 into my computer and use Quest Link, neither the audio inputs or outputs work. When checking their stats, the sound bars next to...

Quest 3 Home Menu Not Appearing After Boot – Only Beeping Sound

I am experiencing a critical issue with my Meta Quest 3. After powering on the headset, the home menu does not appear. Instead, the headset only produces a "beep beep" sound, and pressing the Meta button does nothing. However, till yesterday I was ab...

My quest 3 controllers batteries drain

Hello, I have an issue with my quest 3 controllers. Since I bough them (the last year)the batteries are completely empty if I stop using my quest 3 for a couple days. When I play it's like, 5 to 8 hours straight playing and the batteries are fine. Bu...

Sensors can't track headset/Three dots of death - faulty/corrupted Rift S USB Hub driver?

This is an issue I've struggled with for the better part of a couple of weeks now. This is an issue that many other users seem to have struggled with both recently and years past from now. This isn't even the first time I've encountered an issue like...

I Can’t Share my videos to Facebook

Whenever I try to share my videos to Facebook, it says add account even when I have already added an account.

Awful customer support!

I subscribed to an app/game, but my subscription is not activated! So I contacted customer support and they kept passing my case to another supposed agent, after constantly asking me to attach a copy of the purchase confirmation (receipt)! When all t...

Suspended account instagram

Hey guys, I’m really freaking out. I got an email at 2am saying my account was suspended & now whenever I try to appeal it, it first sent an email with the code which I was able to provide & then it asked for my number & I never got the message. N...

account hacked - change e-mail

Hello, My account has been hacked and the hacker has changed the e-mail adress of the meta account (I make this new one to post this). I have access to the setting from my facebook account by I cannot delete the hack e-mail or change the 2-factor aut...

Resolved! Meta quest 3 suddenly stopped working, black screen after factory reset

Last year, after the brand new quest 3 had a black screen with sound after 4 weeks of using (!), I got a second-hand one back. It is now less than a year later with the same symptoms. First it said that the headset tracking does not work and if I wan...

Quest 3 Controller battery drain

Whenever I put my headset to sleep instead of powering it off I always find that the right controller battery gets completely drained. I am thinking maybe when I set the controller on a table that the trigger gets pressed down and thats what drains t...

Quest 3 controller batteries drain when headset is not in use.

As the title states, the batteries drain REALLY quickly, I use it for 10 minutes in one day, and the next day they are completely drained.The headset is pretty much brand new, I haven't even used it for more than 8 hours

Subject: Appeal for Account Disablement Review – Possible Error

Dear Facebook Support Team, I’m writing to request a review of my account, which was recently disabled for allegedly violating your Community Standards on guns, drugs, and other restricted goods. I believe this is a mistake, as my activity on Faceboo...

Instagram account hacked

My Instagram account got hacked and changed email. And instagram support is not helpful to recover account and take action over this.

Window close and minimize buttons location

The location of the window close and minimize buttons is below the selected window for the device owner's profile and they appear when the window is selected. The location of these buttons for an additional profile is attached at the top of each wind...

Resolved! BIRTHDATE CHANGE ISSUE

for hours, i have been trying to change the birthday on my child’s meta account. the headset is stuck in a loop that asks for some code by october 24th. all to add parental supervision to my child’s account. there is no provided customer service numb...

is there a way to pair new meta quest 3 controller without the app

im wondering if theres a way to pair quest 3 controller without the app

Headset stuck on pull tab screen

I unpaired one of my controllers from the meta app and factory reset my headset now I can't pair my controller back or get past the pull tab screen to link it

Child’s account suspended

My child’s account has been suspended due to age verification. We need assistance with verifying age. Can someone please assist?

No audio from Oculus Remote desktop Audio Device

Hi- I am attempting to use the Oculus Remote Desktop Audio Device input on Mac, but it does not register any audio. When I'm in Workrooms, the audio works fine. If I go to Settings->Sound and select the device, I do not see the input levels increase ...

Meta Quest Remote Desktop macOS no audio

Hi all, for some reason I am unable to stream my laptop audio to my headset using the Remote Desktop app. I am on macOS Sequoia, and can see the Audio Driver within Finder. However, it does not show up in my audio device selection (neither in System ...

Virtual Audio Device Missing

Really like the concept of Horizon Workrooms but I can't get my Macbook's audio in my Quest 3 headset. Other people who've had the Workrooms agent on their Mac cause problems have pointed at the virtual audio driver. If I go to Library/Audio/Plug-Ins...

Quest 3, no sound on MacOS

Hi,my Quest 3 works fine on Windows, but when I use Macbook, sound output on Quest 3 does not work.For instance in Remote Window or Immersed.Can anyone help me to fix the issue?