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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 78856 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Games not showing as 'On-sale' issue since Meta switch

Hi all,I'm having trouble with my store on my mobile app, headset and PC app. I'm not seeing any games that are for sale. I'm able to filter the list and the games do display on my mobile but they are displaying as full price. When I login in via web...

Refund taking two weeks???

I submitted a refund request for a game i bought. I submitted the request just minutes after buying the game and never even installed the product. Its been TWO WEEKS and it still says "Refund Requested". How long does this process take??

Syde1020 by Honored Guest
  • 1267 Views
  • 3 replies
  • 1 kudos

Black screen

Hello, my oculus has turned to a black screen. I’m tryin to do things but I can my see nothing even when I try to reset it. I have not used this and it’s just weird that it turned black when it just sits in the case.

Airlink on Desktop Choppy and black screen tearing.

Hello,I have a very beefy computer I7 12700k 3070 TI 32 gb ram etc self built desktop. When i try to Airlink into the Desktop its SUPER choppy with a wifi 6 router dedicated to the headset. When I hardline into the computer, everything's fine. I have...

what is wrong

I already got onward but its making me buy it again anybody know why I just got hook up on the pc and all my games are ready to download but onward

Can't log in pc

My pc ap is no longer letting me log in it says wrong email and or password though I just changed password to what I typed

Oculus Quest 2 not pairing to iPhone 13

I am trying to pair my iPhone with the oculus quest 2, but I setup my oculus go on the same account with no difficulty. I am trying add the quest 2, but when I try and pair it is saying unable to connect to your headset. I have tried all the differen...

Oculus QUEST 2 control from PC or IPHONE

Hello, I am new in Vr .. I have a question can i start video in Quest 2 from PC or Iphone... I have the evening and have to set for older peaple Quest 2 to watch videos. Is it possible. I have google, but I don't find information. I just need press p...

Accounts are all messed up

Not even sure which account is which. It is logging me into my facebook account on headset and asks me for a stupid code, I went and followed the steps just to get completely locked out of my headset and now guess what all my freinds are gone too. Th...

Anonymous by Not applicable
  • 566 Views
  • 4 replies
  • 0 kudos

Floaters in supernatural

When I play supernatural I see these tiny dots in the sky / they seem to be tiny white circles like reflections - how do I get rid of them also can I use my eye glasses lens cleaner on the lens (quest2) to remove sweat smudges from the lens

eapollo1 by Honored Guest
  • 1048 Views
  • 6 replies
  • 0 kudos

Ocolus go Controller issue

My Ocolus Go controller not working. How can I still use the Ocolus go Headset at least for watching video & movie. Is there anything by which I can navigate the Ocolus Go headsets menu ?

Ilias0102 by Honored Guest
  • 679 Views
  • 1 replies
  • 0 kudos

Can't log into oculus app, and therefore can't use Link Cable.

Every time I try and log into the oculus app, I get sent to a browser page that tells me about Horizon Followers. Cool, I don't mind. I set up my options, finalise, and it says "Something went wrong." So I try again and do my settings again, same thi...

Swenyis by Honored Guest
  • 262 Views
  • 1 replies
  • 0 kudos

Multiplayer

How to integrate new oculus quest interaction sdk with photon

Friends

I’m haven’t an issue where I can’t see my friend or txt him I found out the only way I can invite him to a party is if I see him in a party on a game of some sort I also can’t see him on the app it doesn’t give me the option to invite or friend him a...

How to change email in oculus community

I recently changed my email associated with my Meta and facebook accounts, but the Oculus community continues to show the old email, and I cannot find where to change it. I have looked all through the settings and profile areas where my email shows, ...

Unable to see friends list

When I go in VR and want to see my friends list and check who is online it wont show, in community it only shows party, avatar and events.

Pantalla bloqueada

Bloquie la pantalla con el patrón de puntos y no recuerdo el patrón ahora para desbloquearla que puedo hacer?

Disconnecting Link Cable Quest 2

My Oculus Quest 2 keeps randomly disconnecting from 0-60 minutes after being in use, Oculus link works fine with other USB cables and I have written out the possibility of it being a faulty Type-C port or cable by testing different combinations. I ha...

Tonicc_ by Honored Guest
  • 6190 Views
  • 10 replies
  • 3 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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