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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 73 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Ques 3, Quest link activating automatically

I have a quest 3, whenever I connect the USB cable to the PC the questlink connects, I already tried to disable it from configuration > system. But it keeps activating automatically. What solution is there to this? What I need is to be able to connec...

Resolved! Help with my orders,

Hello, I have an issue with my order; I had to refuse the delivery because the package was in poor condition. So far so good, customer service is informed and they told me that I would be refunded about ten days after the package is received back at ...

Headset tracking lost loop meta quest 2

So whenever I boot up the headset day or night I can use it normally for about 10 to 15 minutes before it loses tracking and no matter what it decides not to work for a long period of time,I’ve tried factory reset, guardian reset, new batteries, and ...

Trying to get back my meta account

So I created a post almost 2 months ago about my account that was hacked like 10 months ago and you guys helped greatly, you guys helped me change the password and email so he can't get in now, but there was a 2 auth on it. I told you guys about it a...

Resolved! Not receiving login SMS Verification

Hello there, i have some trouble connecting to my meta account (this is a temporary one created specifically to interact here because i need to contact support to get into my account, but i need to get into my account to contact support ‌) Anyway i a...

nico.temp by Honored Guest
  • 1 replies
  • 2 kudos

Audio Lagging

Hello,I am a new owner of Meta Quest 3. Already at the beginning I encountered a problem with audio (lag/crackling audio). When I try to play the game Beat Saber by running it via Oculus Link (USB cable), the sound crackles, stutters and the game is ...

mativv by Honored Guest
  • 2 replies
  • 0 kudos

I want Help with my Order

I have placed my order no. ******************** by meta on the 4th Apr 2024, the Estimated delivery was the 8th Apr 2024. I have been waiting for 40 days to receive at least one update about my order and have contacted support multiple times via emai...

Account problem

Ive got my quest 2 yesterday and i tried pairing it with my phone i created an account and when i clicked on the "countinue with (my name)" it sidnt worked and its almost been more than like 12 or 13 hours so i dont really know if its supposed to be ...

Screen/pixels burn?

I've just noticed the above object in my display. It appears when I turn my quest 2 on and does not appear in screenshots or when I cast to another screen. What is causing it and how do I fix it? The following is another photo. It seems to follow my ...

IMG_20240511_173153.jpg IMG_20240511_134720.jpg
seanlinmt by Honored Guest
  • 6 replies
  • 0 kudos

Resolved! Sim Racing

My son recently got the Thrustmaster Ferrari 458 wheel and he seen a new F1 game on the oculus two. Is there a way to connect his wheel to his headset (cable is built in and its USB so we were thinking of using an adapter)Also we do not own a PC

Resolved! Meta quest 2 black screen after recent update.

So my meta quest 2 goes black after the logo loading screen appears when I turn on my headset, this started after the most recent update. I've tried literally everything meta advises you to do. Hard reboot. Reset. Factory reset. Charge it. Etc. It wa...

Upset 11 year old with suspended account

My son has recently blown all his savings on buying a Quest 2. Full of enthusiasm, he created an account and got up and running while both his parents were finishing work  - he is 11, but created a 'full' adult account with a random date of birth. H...

Quest 3 browser microphone does not work

Hi,No matter what I tried, I can't get the microphone on the Quest default browser to work (Voice to text).Is it true that only in the US you can do that??? I live in the Middle East...To remove any doubt, the microphone on DeoVR and Wolvic are worki...

Tubi3 by Honored Guest
  • 5 replies
  • 0 kudos

Adding second account to Quest 2

I tried adding my brother's account to my Quest 2 so I could play games that he owns. After putting in all of the information and going through the setup events, the quest begins loading forever. After a headset restart I don't even get to see the ch...

catlox by Honored Guest
  • 2 replies
  • 0 kudos

Head strap quest 3

Hi is anyone else getting headaches after having the quest 3 on for about 20 minutes or so . Never had this problem with quest 1 or 2 can't wait for 3rd Party straps to come out

Can't log in to use my Quest

Meta doesn't recognize my email, when trying to use my Quest 2. Yet I'm logged in here. Says my email isn't associated with my VR. Yet I have used it many times. Haven't used it for six months now. Do I have to factory reset and create a new account ...

Resolved! I can't buy Lone Echo

I can't buy Lone Echo. For some reason, the application does not have a price or a “Buy” button, although I can buy other games. The only problem is with this one. How to fix it?

Promo code OCULUS30

I am trying to buy bonelab and use the promo code OCULUS30 but when I press purchase it asks me to verify the payment and says I need to pay £30 instead of the £21 with the promo code applied. Could someone please help

Fincat by Honored Guest
  • 5 replies
  • 1 kudos

Crash when attempting to create child account

My son (10 years old) recently purchase his very own Meta quest 2. I'm now struggling to create a child account. Just after the card registration seems to be in order the web site and/or app simply crashes. The transaction process works just fine in ...

Quest 2 not showing "allow access to files" when pugged in

I recently got back on my quest 2 headset to play Bonelab, I then went to install some mods but for some reason it is not showing the "allow access to files" notification. I have restarted my pc, my headset and I have switched cables. I am not sure w...

Resolved! Have to pay for somthing i pre-ordered

I pre-ordered the game "Five Nights At Freddys Help Wanted 2" which costed $39.99, the game came out on May 9th but when I logged into my oculus the game was out but I didn't have it, I would have to pay for it all over again.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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