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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Asgard's wrath II stuck in tavern can't move can't get the ankh
Hi, I went through 12 pages on Asgard's wrath diverse issues but none gives an answer to this issue that is quite common.So to summerize- the person talks to me- I can rotate but not move my feet- I can grab the pints- I can open my book of quest and...
Issues playing immersive videos in quest tv app
Hi, I have issues playing immersive videos on quest tv, for example concerts. I hear the audio but only get to see black screen with loading dots. Any ways to fix this problem?
Passthrough while playing pokerstars VR not working
As the title says, the passthrough isn't working while playing pokerstars VR.I can't get the watch band to do it, and double tapping the side only brings me to the meta menu outside the game (where pass through works)Is it something to do with the mo...
Complaint - Ongoing issue with meta quest referral program
Asked to start a conversation on here in regards to starting a complaint I have with an ongoing issue concerning credit.In an email loop of trying to get my original issue resolved, and I'm tired of being past over to a different rep each time, start...
Quest link not working on quest 3
I just got a new pc for Quest Link with a ryzen 5 5600 cpu, a RX5700XT and a Kiwi Link cable. I was able to play Quest Link with no problem earlier in the day, then I decided to open quest link again later in the day and I got the error "system not c...
Unable to change birthday as exceeded limit
I keep attempting to change my birthday, but each time I do, I receive a message directing me to contact support. However, when I click on that link, it just leads me to a page that explains how to change my birthday instead of offering any actual he...
Resolved! Quest 3 won’t turn on past Black Screen
So, I was in my car trying to play beat saber demo and I was trying to create a boundary and it didn’t work (obviously). Then my quest just shuts off I tried turning it on and only saw a black screen.
muffled microphone
whenever i talk people have trouble hearing me its muffly and quiet ive tried cleaning the mic hole and lots of other methods i cant find anything that works
Not Support in India Location
Please arrange a beta version in India for interested users so they can show they can contribute to Horizon World
Resolved! downloading app data from suspended account
Hello, once my meta account got suspended and on my meta quest 2 i had a LOT of application data. when i downloaded data from https://www.facebook.com/checkpoint/dyi/?referrer=disabled_checkpoint and it only downloaded my messneger data, not the apps...
Can't receive account access verification code
Tried to set up new metaquest 3, the mobile app wanted access verification code to continue with login but no email was sent to my account. Tried everything but no joy.Tried adding my dads email as a contact to my meta account but that also wanted an...
Facebook suspension
I'm trying to get support from facebook. My wife account was hacked, then linked to another instagram account and now suspended. I've since setup a facebook account only to be suspended also. Can someone from facebook or meta please help and get in c...
My Facebook account is disabled
My Facebook account wasn’t hacked it was disabled, I can’t contest it in 2 of my accounts, I only got a face recognition in my appeal and didn’t get a chance to state my case, my main account I didn’t even get a chance to appeal. Any help on this to ...
Resolved! My account is hacked
Excuse me, my facebook account 100030907457263 was hacked by an idividual. I can't enter my sercurity code by my email and meta identify request was sent. However, my government id and driver license was not accepted. I try another way but not sucess...
My accounts are disabled
To whom it may concern,I am having sufficient trouble with my 3 Facebook accounts, I have been on Facebook for 15 years and have never had that much trouble.My main Facebook account along with my main Instagram account got disabled first, then I pani...
My instagram and meta account hacked
sir unfortunately my Artist_krur id is Hacked i want to recover but I am unable. I am a verified artist on all MUSIC platforms. I have connected my other social media accounts on meta like instagram and it's also hack pls help me something i have all...
Account Hacked and now Suspended?
Greetings!I recently went through this experience. My account was hacked, and the individual replaced my Instagram account in the account center with their own. This led to my Facebook and Meta accounts being suspended. The only way I found to contac...
Oculus quest 2 wont turn on, and the power light wont turn on
Hey so, i got my oculus about 5 months ago, and don't really play it like that. Maybe once a month or something. But just yesterday, i tried to turn on my oculus, and nothing happened! I tried to charge it, no light. I held down the power button for ...
Quest 2 USB Debugging issues
when trying to connect my headset to my pc, the headset gets recognized but the only popup i get is if i want to have my pc access the headset files. the USB debugging prompt never shows up, and i also cant find an option to toggle the message to sho...
Error adding multiple giftcards
I bought multiple gift cards on my main meta account and gave them to other accounts. The total amount is €225 per account and it is a total of 6 accounts. So it's 2 gift cards of €100,- and 1 of €25,-. I managed to redeem 1 gift certificate of €100,...
Hello I changed phones and I can't recover my 2FA
Hello recently my phone broke and I had to change, I set up a 2FA on my previous phone and sadly I cannot login in my account anymore, would it be possible to remove my 2FA so I can add it again on a proper 2FA AppThank you!!
Usb
Hello, I would like to know if it is possible to connect an external battery and a USB key containing video files to the USB port of the Meta Quest 3s at the same time with a double port. Can this work and if so, which model of double port do you rec...
Meta Rift shows picture for a few seconds, but then the screen goes dark.
Hi! A friend of mine with a ROG Zephyrus M16 laptop (https://rog.asus.com/laptops/rog-zephyrus/2021-rog-zephyrus-m16-series/spec/) with Nvidia RTX 3050 and Intel UHD Graphics is trying to get a Meta Rift Headset working, but is having issues. We dete...
green screen
hello guys i have my oculus rift s how do me green screen he say my graphic card are not ok but its a 79000xt he works yesterday i have download all device avalable but still told me . someone have an advice for me ??
Resolved! my meta quest 3S have a white screen
Hi, its been a few months since I got the Quest 3S. Out of nowhere, the Quest 3S suddenly breaks with white lines across the screen and then when I was looking around, the white screen thing showed my nothing but i can hear everything . I don’t know ...
I WAS SCAMMED OUT OF 20 IN THE GAME (gorilla tag)
i was playing gorilla tag and i saw these cool cartoon gloves so i bought them for 2200 shiny rocks but i didnt get them and now i only have 500 shiny rocks i am NOT happy refund NOW thank you
My Meta are connected but with no internet
I've had the glasses for quite some time. They worked fine, but a few weeks ago, they started having a problem. When I try to connect the glasses to the Wi-Fi that I usually use on most of my other devices, they connect but I get a message saying the...
My instagram account was hacked and a meta account that is not me was linked. How do I remove it?
I'm looking for any sort of help with removing a meta account from my instagram. Someone gained access to all my accounts. I've changed passwords but cannot remove a linked meta account that I did not create. There is no way to contact IG that I've f...
Cannot log into Meta Quest account
I need support to contact me, i have been going round in circles trying to fix my problem, but you really make it difficult, so i had to make a new account just to post.I cannot log into my account, i was about to purchase a new Meta Quest 3, but whe...
Asgard II
Bonjour,Je dois être la 2ème quiche de service, mais j'ai 60 ans et je me lance dans Asgard II.J'ai enfin réussi à grimper sur l'oiseau et je me retrouve dans le bar où je dois attraper l'ankh.Le problème est que rien ne fonctionne sur ma manette gau...
