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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41563 Views
  • 102 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Internet not showing up

So i've been playing vr on my second router but afterr a trip once i tried to play something it just wouldn't show up anymore. This is second time it happened. First time it fixed by itself somehow, now it won't. Please someone help out. The wi-fi is...

Referral Code Question

I'm from Portugal, and I would like to know if the referral inviting is still online, and how could I get join the event, as I'm in Europe-Portugal.

Resolved! POV keeps glitching in iRacing with Quest 2

Every now and then the Quest 2 will start glitching the POV in iRacing. It will jump up and to the right then back and then nauseatingly fast will glitch back and forth between the two. Obviously makes racing rather difficult. I clan click the button...

Change my email

I signed up with Facebook and it was an old email I don’t have access too, I even changed my Facebook emailing hoping it would help. I think maybe this is why I can’t add payment method

adding accounts button isnt there

i have a quest 1, before update v40 i saw the add accounts button and had added a different account. Now after the update i can not access the games on that account nor can I add any more accounts. Any help?

Urua by Honored Guest
  • 306 Views
  • 1 replies
  • 0 kudos

Email Change

My Oculus is connected to a wrong email I haven't had access to in years. I need to change it but it sends the confirmation to the old one so I can't change it. I have looked around for a way to submit a ticket or talk to a tech person but it only ke...

Facebook account has been suspended

Hey there! I've been using Oculus account for 3 years since I bought Oculus Go. Yesterday I purchsed Oculus Quest 2 and tried to create an account in Facebook since OQ2 requires it. But my FB account has been suspended immediately. So I can't use my ...

pinoa by Honored Guest
  • 335 Views
  • 0 replies
  • 0 kudos

Can't quit apps without re-booting

When I quit an app like Netflix or Wanderer it brings me to the home screen with a small screen with another Quit or return type window, but the Quit does not work! Each time I exit I have to reboot. What am I doing wrong.

Purchase password

For some reason entering this password my number keyboard will not pull up... has anyone else had this problem on app?

Refund

I bought virtual desktop and I went over my limit trying to get it to work when I don’t have the right enough pc so it’s just been in my library dong nothing and it was a waste of money I would like a refund but the refund time ran out

Resolved! Referral credit disappeared

Referred someone, redeemed the $30 credit, used half of it to buy a game, and the rest disappeared. Then I couldn't even add payment methods anymore. I ended up refunding the game and now I have $15 in credit, so it's not that the credits just aren't...

link cabel issues

I am having a problem with my oculus link cabel. The link cabel works like normal, but when you plug the cabel to your pc it asks "Access Rift apps while your Quest is plugged into your PC. You can enable/disable this from settings at any time" for t...

ahnamh by Honored Guest
  • 448 Views
  • 3 replies
  • 0 kudos

Warranty Replacement?

I sent in my Quest 2 on 2/6. I have been in touch with support frequently since then. Throughout the process they have been vague but somewhat responsive. After 2 and a half weeks of getting the run-around with support (they would tell me the quest w...

How to get a Game removed from my Account?

Epic Roller Coasters! One of my first free Games and experiences on Oculus who gave me really bad motion sickness and I'll never play it again! So, I want to permanently remove this game from my account. Any suggestions?

Oculus TV application interface

Hello,I can't understand why, when it was working fine until now, the Oculus TV application doesn't play correctly the VR videos I copied in the device. When I launch one, the application interface remains visible and the video is in 2D.When I minimi...

AlrikJ by Honored Guest
  • 283 Views
  • 0 replies
  • 0 kudos

Resolved! Experimental

I can't play games standing there was a link in experimental to click but it's gone any help please

Resolved! Install 'Dawn.Setup.InstallDriversStep' failed

TLDR: NOT SOLVED. NEED HELP.I've been trying to get drivers for virtual desktop to work so I can play boneworks with my quest 2, but for those drivers, I need to download and install the setup (successfully). but no that never happened, here's my sto...

KeoHIPO by Explorer
  • 2132 Views
  • 3 replies
  • 1 kudos

need help

my oculus quest 2 account wont add my credit card i need help adding it

VRCover USB C won't detect Q2

Hi all. Recently I've bought VRCover USB C 5m cable, and I'm getting trouble connecting my Q2 to PC.Cable is OK, it detects everything I connect, it works on my laptop just fine, but it won't on my brand new PC. I've disabled Airlink, turned off Thun...

IMG-20220524-WA0009.jpg

Can't reset email

so this morning i got on my quest 2 to play some vrchat with my friend and before that wanted to change my username. but i couldn't cause I forgot my email but know my pin. it keeps asking for me to retrieve a code from my email but i deleted that em...

$30 Referral credit

I have read the articles about how the referral works. I ordered my Quest 2 using a link referred to me. I need to know how to redeem my credit. Do I get a code? Do I get a link? What do I need to do to get it so I can use it?

Missing referral credit

I had sent my cousin a referral last month but it didn’t show up for either of us and I had just sent my friend one yesterday and we didn’t receive any credit either is there something we’re not doing right or did it just flat out not work for either...

Airlink not connecting as of v39 (Pairing)

I've been using Airlink for over 8months and i've had this problem multiple times everytime there's a new update.Everytime i do multiple steps such as reinstalling the occulus app. Reinstalling the phone occulus app. Unpairing the headset. Restart my...

OlehZup by Honored Guest
  • 315 Views
  • 1 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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