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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 43213 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Referral Credit?

I have just accepted a referral code from a friend before setting up my headset. i setup the headset and haven't seen the $30 credit. its not showing on the app, and not in the headset. does it just take a few hours or something?Keep in mind i was re...

Resolved! Can't log in to Oculus Move through Facebook on Quest 2

I've been wanting to try out the Oculus Move app on my Oculus Quest 2 but I haven't been able to log in. I've been trying for many months and always have the same issue which is the following: I launch the Move app and it asks me to log in with Faceb...

GJ24 by Explorer
  • 2568 Views
  • 8 replies
  • 0 kudos

oculus return delay

me again it seems like these filthy animals keep lying they sent me an email that if you send anything else in the box then that can cause a delay I only sent my headset inside with a bag in abox i don't understand why they lie to me.

mrnacos by Explorer
  • 225 Views
  • 0 replies
  • 0 kudos

installation after service

HI.My goggles have a damaged screen and the service replaced them with new ones.How do I pair them with the app on my phone? Should I delete my account and create a new one? I cannot add a new device in my application. The app only sees the old devic...

damiano-s by Honored Guest
  • 312 Views
  • 1 replies
  • 0 kudos

Frustrated beyond belief

Here I have been a Facebook user for about 15 years. I rarely post much of anything, but I enjoy keeping up with what my family is doing. I bought a quest even though a lot of people told me not to since I had to tie it to my Facebook account, but I ...

I referred 2 people and it only shows I referred 1...

I referred 2 people and it only shows I referred 1 person... which is weird because the person who it shows that i referred was a complete stranger the other person is my best friend, i was there when he got it and i helped him set it up.. but it doe...

Blk-Brd by Honored Guest
  • 216 Views
  • 0 replies
  • 0 kudos

UK Warranty Replacement Woes

Ticket 4703501 Hi, So like so many people on here and it appears, the rest of the internet, I am having issues with my warranty replacement process. I reported an issue with my headset (internal fan stopped working) on 28th March 22. I promptly recei...

Cundalini by Honored Guest
  • 669 Views
  • 2 replies
  • 1 kudos

REFUND OCULUS

Hello! I have returned within 30 days an oculus quest 2 glassesThey have accepted the return of the money in 7 days (this was on May 19) I have not received my money back since the debit card with which I bought them no longer exists and I have a new...

Resolved! Can't install oculus app for PC (Windows 10)

Fresh install of Windows 10 on 1tb SSDi7-127000K, 32gb RAM, RTX 2060No external drives connectedDownload stops at 5.10gb/5.12gbLog file says '--- End of stack trace from previous location where exception was thrown ---'Steps taken (install fails):Dis...

Controller got wet and now will not work

Before you ask it was not soaked or submerged, it got a little bit of water on it and now will not work at all. It has a small exposed cracked area on the side of the tracking ring, that could have gotten wet, but now the controller wont turn on.

PC STORE STILL NOT LOADING!

What the hell is wrong with Meta. Surely they know the PC store is not loading? Utter bunch of amatures.This has been known for 3 days now at least.

not working

cant access anything on my oculus... anybody having these issues

someone please help

I am new to this. I bought this for my son. I bought him his first game. ( Onward ) The game appears as downloaded. When he tries to open it, it says "you have 5 seconds for approval"??? No idea what the heck they are talking about. Can anyone help?

AlexyMax by Honored Guest
  • 4921 Views
  • 6 replies
  • 0 kudos

Unmuting players in Medal of Honor multiplayer

I cant get to unmute other players in Medal of Honor multiplayer game. Every time i hit the speaker icon next to the players name in the list it removes the slash from the speaker icon but then comes back immediately. if anyone knows how to help plea...

Problem with refferal link

my friend accepted my link and started oculus for first time but he and I didn't get any money on oculus. please help

Gesi163 by Honored Guest
  • 272 Views
  • 1 replies
  • 0 kudos

Internet not showing up

So i've been playing vr on my second router but afterr a trip once i tried to play something it just wouldn't show up anymore. This is second time it happened. First time it fixed by itself somehow, now it won't. Please someone help out. The wi-fi is...

Referral Code Question

I'm from Portugal, and I would like to know if the referral inviting is still online, and how could I get join the event, as I'm in Europe-Portugal.

Resolved! POV keeps glitching in iRacing with Quest 2

Every now and then the Quest 2 will start glitching the POV in iRacing. It will jump up and to the right then back and then nauseatingly fast will glitch back and forth between the two. Obviously makes racing rather difficult. I clan click the button...

Change my email

I signed up with Facebook and it was an old email I don’t have access too, I even changed my Facebook emailing hoping it would help. I think maybe this is why I can’t add payment method

adding accounts button isnt there

i have a quest 1, before update v40 i saw the add accounts button and had added a different account. Now after the update i can not access the games on that account nor can I add any more accounts. Any help?

Urua by Honored Guest
  • 306 Views
  • 1 replies
  • 0 kudos

Email Change

My Oculus is connected to a wrong email I haven't had access to in years. I need to change it but it sends the confirmation to the old one so I can't change it. I have looked around for a way to submit a ticket or talk to a tech person but it only ke...

Facebook account has been suspended

Hey there! I've been using Oculus account for 3 years since I bought Oculus Go. Yesterday I purchsed Oculus Quest 2 and tried to create an account in Facebook since OQ2 requires it. But my FB account has been suspended immediately. So I can't use my ...

pinoa by Honored Guest
  • 335 Views
  • 0 replies
  • 0 kudos

Can't quit apps without re-booting

When I quit an app like Netflix or Wanderer it brings me to the home screen with a small screen with another Quit or return type window, but the Quit does not work! Each time I exit I have to reboot. What am I doing wrong.

Purchase password

For some reason entering this password my number keyboard will not pull up... has anyone else had this problem on app?

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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