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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 97989 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! lag toubles

I've been dealing with a situation for a few days now, ive been trying to access my quest link open to play vrchat up but the moment i do it my frames drop and everything gets slow and difficult to move. im unsure if its because of the sudden additio...

Pinehurst number 2

I recently purchased Pinehurst number 2 add-on for Golf + on my quest headset. I have not been able to figure out how to download it. Is this because it doesn't work with the original quest headset?

Steinbru by Honored Guest
  • 664 Views
  • 4 replies
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Charged twice for same game PLEASE help

I purchased beat saber I was charged twice in my bank account how do I get my money back for the extra charge. I can't do a normal return because I will only get one charge worth back. Again I was double charged. I can't find a customer service link ...

chickpea6 by Honored Guest
  • 1349 Views
  • 3 replies
  • 0 kudos

Delivery Failure

I got an email that my package is going to be returned due to UPS having problems delivering it to me. I never got any notice that they were trying to deliver it to me! I could see on the tracking info that they had tried at least one time when we de...

Useless Quest 2 device

Hello,I just purchased a brand new Meta Quest 2 device. I cannot even complete setup as the device shuts off while trying. This occurs whether the device is plugged in or not. This device is useless. It took me 5 hours today just to get this device w...

No controllers!

Hi, our headset was replaced (thank you!) but we didn’t get our controllers back. Could you please send us some?Thank you!Kim

Rift S - Not working after Update to v41

So 3 days go my app updated itself to version 41 and after that my Rift S started to behave strangly. After getting it on it would create the 3 dot things but the controllers were at the bottom of the floor.I tried restarting my PC and un- & repluggi...

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Oculus Rift S not working even though the USB is plugged in

So since April my Rift S has been showing as "not connected" on the app even though both of the plugs are in the computer. I have done everything to fix it. I got new cords like 3 months ago and it stopped working shortly after that. Is this a driver...

Resolved! Oculus Voice Commands Update not updating

Hello all, I have Oculus Voice Commands on my Oculus Quest 2 headset that has an update. I have tried updating it multiple times now and it still won't update. Either, the update went through and it doesn't recognize it, or something else is not work...

'User has joined' room notification not received anymore

Hi,I am developping a party system using the ovr_Room api. I worked well previously with the same code on my side, I supect an issue on Oculus servers or an incompatibility due to a silent update.When one user accepts one invitation to join a room, t...

Cannot install android_winusb in Windows 10 PC

Hi,I'm using an Oculus Go headsetI downloaded from the following page:https://developer.oculus.com/downloads/package/oculus-adb-drivers/I unzipped the downloaded file and found the android_winusb. When I right-click on it there is no "install" option...

Dr_MA2 by Honored Guest
  • 407 Views
  • 1 replies
  • 0 kudos

Oculous store not working

When I go to try and by something from the store, it just tells me requested not complete, and then it just said that I need to try later or contact support.

reconnecting from absence

Hi , I've, been out of action for over 5 months, when i got back i had to turn internet back on, phone, x box you know ,get back to normal,, well i cannot log in to my Oculus account with face book or oculus as its asking for me to open default brows...

Knarknil by Honored Guest
  • 360 Views
  • 2 replies
  • 0 kudos

My Personal Facebook is being Disabled

  I have been trying hard and soul to get back my Facebook account as it was my business account! Someone hacked and uploaded something which might have broken the policy of Facebook. As i had no access to my account I didn’t get any warning or what ...

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Akib007 by Honored Guest
  • 227 Views
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Meta Quest App on my iPhone will not let me log in

When I enter my email address and password, the app tells me "Wrong email address and/or password."I have tried resetting my password. I am able to log into Meta on my computer with the email and password... but not on the app. I have tried deleting ...

STEGS by Honored Guest
  • 265 Views
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Replacement Quest controller

After two happy years, the left controller of my Oculus Quest is no longer pairing with my headset. The good news is that after a very thorough troubleshooting chat with a Meta agent they have agreed I've done all I can and offered to send a replacem...

Left Controller not tracking right

Hey so my left controller is not tracking right and I broke it on accident and I hit it hard on my dresser and in side my left controller the tracking is now messed up so I hope u can get a free controller back

Returning left controller

So Ive tried to return my quest 2 left controller because i have warrenty and it never gave me an email saying they got it it was in a red package shiped to dock 8It was mailed and i do have the proof it was mailed(the receipt in which was used to ma...

GasmaskYT by Honored Guest
  • 502 Views
  • 3 replies
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Refund Request

I purchased AmongUs VR and would like a refund. I do not play it. I have only 9 minutes of play time and purchased it less than 14 days ago, but it says I cannot refund it. Please help. Thank you.

HBMan23 by Honored Guest
  • 505 Views
  • 1 replies
  • 0 kudos

Graphics Driver

I recently installed the GeForce Game Ready Driver version 527.37 on my laptop and now when I use air link everything at a distance is blurry and only is visible when I come right up close with it. The only game I've tried it on is gorilla tag. Can s...

Horizon world issue

So installed horizon worlds and I was stuck on avatar creation screen my avatar isn't appearing and I can't edit avatar I am stuck pls help

Beat Saber Redeem Code is not sent

Hi. I just received my VR. I got an email to redeem my Beat Saber. I clicked on redeem but NO redeem code. How can I get my redeem code?

REDZJAM by Honored Guest
  • 608 Views
  • 1 replies
  • 0 kudos

Graphics card not compatible

Hello, I’ve been using my quest 2 for around over a year and a half now and I started using quest link through a link cable for around a year now. I’ve been using my same laptop the entire time and last night I was in the middle of playing Vrchat whe...

Resolved! Beat saber included not adding onto quest 2

Hi, I am trying to use the “redeem” button from my email to get beat saber and also have tried from the notification on the app but it is just telling me that it is unable to load. I just got it and made an account today so it shouldn’t be expired ye...

Sjohouse by Honored Guest
  • 544 Views
  • 1 replies
  • 0 kudos

Help

New to this. I’m the admin. Does my games and music packs I’ve bought transfer to her account. She purchased beat saber packs on mine and wants to use them on hers

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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