Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 100109 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Given ownership of Quest 2, want to transfer two apps

Hello,The household bought a Quest 2 about a year and a half ago, and we bought Beat Saber and Virtual Desktop on my roommate's account, as it was going to be his while we bought another at a later date. His worsening eyesight has made the usage of i...

Parental Dashboard

My son sends me the link, I follow it, and the instructions but it won't let me get to the dashboard

Would like to purchase

Hi would like to purchase a product, but cannot due to my Facebook & instagram accounts being hacked and disabled. 31 days ago my account was hacked with indecent pictures, I had an instant 30 day ban, I have appealed to confirm my identity & explain...

RE4 won’t resume installing.

Have been trying to install RE4 and it simply won’t resume the download past 3 or 4 gigs..1st try it was up to 30% then all the sudden in cancel automatically and had to start from zero again. 2nd attempt, it took many many hours to reach 3gigs , and...

Replacement Controllers

I currently have a controller that is broken from my brother. The whole ring is broken off and my other controller has some pretty bad stick drift. And since Christmas is around the corner I wanted to see if possibly I could get a replacement or poss...

Damaged Controller

My trigger buttons on my right controller are no longer working/damaged, I have gone through the help section entered the serial number and it says I can get a replacement but then it says this - I keep putting the fb details but its not getting past...

flame3609_0-1670350820474.png
flame3609 by Honored Guest
  • 655 Views
  • 3 replies
  • 0 kudos

I think I'm getting bullied by employees from Meta.

Trough the update to Meta my oculus quest 2 lost the ability to be able to connect to Meta and I couldn't check what account was logged in to it, I had deactivated my facebook account for a while over 1 year ago and created a temp other account to be...

Resolved! Quest 2 won't charge past 53%

Hello Meta Support, My Quest 2 no longer charges properly after firmware update v43. It does not charge past 53% when plugged into my computer or directly through a wall charging outlet. When the Quest 2 reaches around 52% the charge light flickers b...

Dustknott by Honored Guest
  • 1778 Views
  • 7 replies
  • 1 kudos

Resolved! Quest 2 PC Link GTX 1080 Settings

So I thought I'd share my settings I have setup on my PC just in case anyone has a similar setup and is finding it difficult to get a decent image quality whilst preserving a stable framerate using Oculus Link. (I don't use Airlink/Virtual Desktop) M...

Oculusdebugtool.png graphics.png steamvrset.png
Lfanvr by Explorer
  • 19075 Views
  • 7 replies
  • 10 kudos

Can not set up oculus quest to my phone

Does anyone have the same problem as me? My phone and Oculus quest2 have been unable to pair successfully. Tried many times, including re-downloading the APP and resetting oculus

cgroninlab_0-1661595280274.png

I had 11 games pulled from my library.

November 17,2022 almost 2am. I received 11 emails like that above, stating my games I had for almost a year and played for some hours were refunded. Why was that possible? Don't I have ownership on those games? I reached out to email support and noth...

Screenshot_2022-11-28-20-42-54-061_com.yahoo.mobile.client.android.mail.jpg

Headset

I was playing my Meta quest 2 and my in game screen had a thin black line then it started glitching out and now I can’t see but I can hear the sound

stuck on horizon worlds wearable tutorial

I'm trying to use Horizon Worlds for the first time (on a Meta Quest) and I get a short animated overview/welcome presentation, I get the opportunity to edit my avatar, then the wearable tutorial starts and I am able to progress through the first 2 b...

kingluma by Explorer
  • 1060 Views
  • 3 replies
  • 0 kudos

Major video issues

Here's an example of the issue. Right on my YouTube video...I started noticing video issues a while back. I noticed it first in Bait, but now it's showing up in VRChat too.. The viewing field is "broken", there'll be just a little box ahead of me wit...

Screenshot 2022-12-10 2.43.01 PM.png

Headset isn't connecting

I haven't used my O2 for a few months. So after completing updates, the system still didn't work. So I changed batteries in the controllers, deleted devices and controllers from the system and repaired everything. Now I get nothing but the black and ...

LouMaJo by Honored Guest
  • 663 Views
  • 2 replies
  • 0 kudos

Walking Dead chapter 2 for quest crashing

I'm not getting anywhere with support from anyone. I have been playing walking Dead chapter 2 retribution for quest 2 and it has a ton of glitches but the worst part is it keeps crashing in random places and I have to start over. Nobody seems to be a...

gaj5675 by Honored Guest
  • 742 Views
  • 1 replies
  • 0 kudos

Oculus App refuses to install game?

A long time ago I bought The Walking Dead: Saints & Sinners, and I decided I was going to reinstall it after around a year of not touching it, now it begins to install, reaches 100%, then just, does nothing, and goes back to saying uninstalled. I hav...

NameX by Honored Guest
  • 637 Views
  • 2 replies
  • 0 kudos

Quest 2 cannot link to PC

Hi,I have a fully compatible laptop (GTX1070 8GB + i7-8750H, 16GB DDR4). I've been initially able to link my Quest 2 with my laptop via Oculus (through Air Link). All of the sudden though the connection got lost and now Oculus keeps telling me my gra...

zizzanic by Honored Guest
  • 642 Views
  • 1 replies
  • 0 kudos

Resolved! Not getting referal credit after 7 days

Hello, I got my vr exactly a week ago today. Exactly a week ago about half an hour ago, before I registered my quest 2 I referred to a friend with his code. It's been over 7 days, but not 8. I think I should have gotten the £23 credit by now.

Yznx12 by Honored Guest
  • 414 Views
  • 2 replies
  • 1 kudos

internet browser via oculus air-link

Hi, I can run internet browser aplication directly from my oculus quest 2 device, But i would like to run similar aplication when I am on Air-Link connection. There is no internet explorer aplication awailable in Oculus store on my computer. I want t...

Broken Controller

My friends accidently broke my right controller by hitting the wall, the controller vibrates everytime I do something, I wanna know if I have a warrenty to get a replacement one. I dont have the money for it right now.

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels