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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

wallet restriction

i’m having a problem with my wallet. i inserted a 15 dollar gift card today, and it is not letting me make any purchases with my Meta Account. It is saying my wallet is restricted for “unusual activity” in my account. i’m not sure what that means. is...

Probleme parrainage nouveau compte meta

Bonjour sur mon compte meta je rencontre un problème que le support meta n’est pas parvenu à résoudre.en effet dans l’onglet parrainage de mon compte il ne m’apparaît pas la possibilité de parrainer de nouveau utilisateur de meta quest.je n’ai seulem...

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Facebook Account

HalloHabe mein altes Handy verloren und mit meinem neuen komme ich nicht mehr in meinen Facebook account weil die App der zweifach authentifizierung nicht mehr da ist.Ich habe mich schon mehrmals mit meinem Pass bei Facebook ausgewiesen bekomme nach ...

Unable to cast from Quest 2 to different types of tablets

Since a short time, more tablets are having problems with the Meta Quest app Casting. I used to have no problem casting my Quest2 screen on the Galaxy Tab S8 SM-X700. Now the cast is only a quarter of the tab's screen, with no stretching or scaling o...

VagantB by Honored Guest
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  • 10 replies
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Batman Arkham Shadow Glich

I seem to have a big glitch in Batman Ark am Shadow Chapter 3 and need some help please.I cant get in to the chapel, its pointing me to use the maintenance door but its locked and no way in. I have watched videos online and the map should change but ...

BigCommon by Honored Guest
  • 205 Views
  • 1 replies
  • 0 kudos

Meta Quest - Child Supervision - Games access

So I had to make an account for my kid on my meta. Does the child use my subscription etc..?He previously used yeeps on my account so I bought him some skins on that. But now I have a child account for him, the skins don't seem to have carried across...

Stand-alone Modding

Remember when they said that modding on stand alone would be fixed on version 63-64? I still can't mod games without a computer or in game mode menu and my headset is all the way on v74. Does anyone know how to fix it? I can't find a way.

KLIX.OFC by Honored Guest
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new drivers are requried for graphics card

Hey Meta my drivers are up to date and the app is still telling me that I need to update my drivers. I can no longer use link cable to connect my quest 2 on my laptop due to this. Thank you for your time.

Facebook disabled account

Hi unfortunately this link:https://www.facebook.com/help/185747581553788hasn’t worked for me as it takes me around in circles with a disabled account, is there any other Facebook places I can go to for disabled account like report a problem, or how d...

Oculus 2 left controller does not move forward with input

Greetings, I have read about similar issues. Let me start with that I have paired and unpaired. I have taken apart the controller to clean stick area. I tried to calibrate the left controller but it wont because I cant move forward. I have a thumbsti...

BLANK SCREEN OCULUS APP

Hello everyone, I have been using my oculus for a while and it has been working well.Few days ago, my oculus app started showing a blank screen. I have uninstall the app and install again but it is not working out.I would really appreciate your help ...

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Yetunde by Honored Guest
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Rec room hand tracking

Whenever I open rec room I'm stuck on the login screen as my hands just stop working and sit down on the ground with no tracking.

Please help

Dear Support Team,My Facebook account was recently hacked, and during the breach, the hacker created a Meta account using their personal data but linked it to the hacker's email address. They then connected this fake Meta account to my Facebook profi...

Resolved! Page Has Been Hacked and Removed from Business Manager

Thank you for contacting Meta Pro Team. Your case number is: 1030575095592092. Dear meta Support Team I am writing to report that my Facebook page has been hacked and removed from my Business Manager account. A few days ago, I lost my mobile phone, b...

Problema con cuenta

Tengo Facebook con dos cuentas de correo asociadas y crea un conflicto y no puedo hacer muchas cosas con las meta quest 3. Por favor podrían ayudarme gracias. No se puede añadir la cuenta Tu cuenta de Facebook está en otro Centro de cuentas con una c...

Controllers not responding

Quest 3 controllers are tracking and both are paired, but not taking any input. I have performed reset of both the headset and the controllers. They have not been dropped or damaged. I have removed the batteries and restarted. Re-paired and still no ...

browser really slow

So basically A few days ago, everything was fine. The videos were working really well. The anime website I use was Loading really fast. But my Oculus updated on the 14th. And all of a sudden the videos are taking forever to load and they will load fo...

VizXav by Honored Guest
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  • 0 replies
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Resolved! Meta quest pro right controller dosen't work

I I would play as usual as I usually do. Then I see that my right control is connected but has no tracking. I restarted the controls and my vr several times and then i couldn't even connect my right controller. I tried to reconnect it in the meta app...

knabis.07 by Honored Guest
  • 5151 Views
  • 12 replies
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Resolved! EMERGENCY - CAN'T ACCESS META SUPPORT

I don't know what to do - I am unable to submit a support ticket. Please see attached screenshot. It shows the "support inbox" page within the "Help" dashboard - THERE IS NO OPTION TO SUBMIT A SUPPORT TICKET.I realize this isn't related to "Meta Ques...

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PTC v74

Since the v74 update I have felt a significant drop off in the haptic feedback on my quest pro controllers running on quest 3. This is across all games/interfaces with the vibration set to the max I only feel it very slightly now. I have tested with ...

Meta Remote Desktop - Aspect/Resolution Incorrect

Hi,When I connect to my desktop PC the resolution of the desktop changes causing the sides of my monitor to be truncated so the desktop becomes more 4:3 like. And this is how it then displays in Remote Desktop. How do I fix this?My monitor is 1920x12...

Problem with oculus

Hello I have had my oculus for a few years and have just put it on after a long time when I try to open anything nothing loads the software won’t update and it won’t let me open anything. It is connected to my WiFi and I have tried to reset it multip...

Elternaufsicht

Ich habe eine Mail bekommen wo ich verifizieren musste das ich 13 oder älter bin sonst werde ich gesperrt dann habe ich eine elternaufsicht hinzugefügt und mir ist wieder gekommen das ich verifizieren soll das ich 13 oder alter bin kann jemand mir he...

Resolved! How to recover my Facebook Account

Hello.I am having trouble logging into Facebook. I forgot my password and the security codes that are being sent to my email are not working. The message that I keep receiving is “the number you entered doesn’t match your code. Please try again.” I’v...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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