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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Old account/new account

I deleted Facebook in July this year and all the meta stuff aswell and I just tried to re set up my quest 2 but it still has my old account on it but nothing works and I can’t set up new account on it?


Help . I am unable to add a payment type to my account . Have tried 3 cards and PayPal all have which it said it's unable to use

Add a new family member to account

Merry Christmas to all… i have three children who use the Oculus daily and they just received BONELAB from Santa. One son has already started a BONELAB game but the other son would like to start a new game. How do I set up an “account” or something f...


Why is it I can’t play with my friends on some games because it says they aren’t “online”

Resolved! Game refound

Becouse my cousin buyed game from my money and i didn't know about that and he played this game for more than 2h and i can't refound it. What i can do?

The pairing code is not appearing on my computer

When I'm Trying to pair my hp victus gaming laptop with my quest 2 i select pair and then the pairing code does not show up on my computer please respond i bought half life alyx on steam and i want to play the game also im on the latest version of oc...

Delete account accident

Hi,I accidentally deleted my account when I was setting up my new meta quest 2 an lost the games it was sold it with (4 resident evil, beat saber). Can you please advise me how I can recover the games. Thanks Lenka

Purchaes problems

I tried buying a game with a gift card that my mom sorted out and I tried I put my pin and it says “sorry payment method declined try updating your payment method” I’m using a vanilla visa gift card. Please help me.

My oculus won't let me add an account

My quest 2 logged me out of my account which is form a previous owner who forgot the password and won't let me log in or add another account. This happened after restarting the VR headset because one of the controllers didn't turn on. Hopefully someo...

Referral code

Hi, I bought my meta quest headset about 2 weeks ago and showed it to a few friends who want to get one in time for Christmas and so I plan to use my referral code so we can all get copies of the same game to multiplay....I don't have my headset link...

Resolved! Resident evil 4 Download issue.

Hello, I got resident evil 4 VR today at 3 pm when it launched I have been downloading it for a few hours. I pressed download took off my headset and left it on charge. I came back an hour or two later and the game is still downloading but oh wait it...

Kyle979 by Level 3
  • 8 replies
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Resolved! Oculus referral program

I sent my oculus referral code to my friend and he accepted my refferal invitation. After sometime he activated his new oculus quest 2 but we both have not received any credit yet. Can anyone please tell me what can be the reason ? Oculus rfferal was...

Referral code not working

Hello i just got my quest 2 in and tried to click on the referral code my friend sended me but it kept redirecting me to the explore page is there any possible way i can get the 30 euro credits on my oculus account?

Quest Referral

I just referred my second friend to get a quest. She went out and bought one. Started the referral process. She accepted it. My app told me she accepted. Continued with the activation. Now there is nothing. It doesn’t show her as accepted or anything...

Your setup process is broken.

I am told to go to I do.It asks if I want to set up with Facebook or Oculus account. I select Oculus account.It asks me to sign in. I try. It says wrong email or password.I reset the password using the forgot password link. It says "T...

Mobile App & Account

Was setting up new Quest 2 after my sons old one wouldn’t pair with mobile app & now I just bought a Brand New Meta Quest 2, the 2nd in less than a year & now the New Quest 2 will not pair however … setup was done on my phone for my son & I “noticed”...

Forced update and no longer access to content

I have an older email account that was on Charter. Charter email is no longer around and I need to have access to the games I purchased. I opened a ticket with no response. This forced update has let me without access and had to create new account. n...

Airbridge BUT need home wifi too!

We cant have airbridge On while updating the apps from meta so we need to toggle airbridge and home wifi. BUT every time I connect to airbridge I must enter my password and wait, seemingly for 2 minutes, while it restablishes. Is there any way to spe...

walshlg by Level 3
  • 2 replies
  • 0 kudos

Change my birthday?

Does anyone know of a way to change or remove the date of birth on my Oculus account?

$30 referral

I was referred by one of my friends I got the $30 when I first referred but I haven’t got any since and my friend has got his.

Airlink not loading

So i just got a quest 2 for Christmas, and I have been having issues the entire time I've had it with air link, I can connect to my laptop but when I connect and hit launch, it takes me to a black screen where i see my guardian, no hands, no controll...

Resolved! Redeemed Game Code Wrong Help

My husband is managing my son's account through parental supervision. He shared a link with me and I thought we were supervisory to my son on a family account. I claimed the redemption code on my account but realized it needed to be in my husband's t...

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