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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest2 Won't Cast to NVidia Shield

Quest 2. All updates are installed.Oculus Android App. All updates are installed.Nvidia Shield TV Pro. All updates are installed. All devices are on the same network. When using the VR headset, I can cast to the app but it won't cast to the NVidia Sh...

Unable to retrieve identity

I am trying to connect to Virtual Desktop with my Quest 2 and all I get is the message "Unable to retrieve identity". Anyone knows how to fix this? I am signed in with the app on my phone, tried restarting the headset and software several times but I...

i need help it's not detecting that the hdmi is plugged in my tuf f15 laptop im on old rift vr

i need help it wont work plsssssssss someone help ive tried restarting my latop and it wont work the hdmi is being stupid it is plugged in the head set shows my screen but the app does not detect it and i just want to play pls someone help me.

Free games for metaquest2 (just bought mq2)

I’ve had an email saying redeem 2 free games and I pressed the link and after logging on, I still can’t see how to get the free games. Please help

grey screen during play

I am sure this is something I am doing as I am new but could use some helpI am playing a game, i use my left hand to adjust the headset from the bottom or side (hitting no buttons), my screen goes grey and I can't get the game back. I end up having t...

Resolved! Sync my content but wont appear

When i try to sync my photo's, video's etc, it works on my headset. Only thing is that it wont appear in my gallery on my phone. Even in notifications it says it is syncd. I factory reset (not cause of this) since games wouldn't delete, now it does. ...

Resolved! Population: One not available in Oculus Store

I am trying to install Pop:One in my son’s headset but for some reason the app does not show up in the Oculus Store. What’s strange is that if I log onto his headset I am able to download and install the game just fine. Does anyone know why this happ...

Downloading games

Everything I try to download bonelab it stops downloading or it gets done and restarts downloading

Bridge Crew Will not Link Oculus with Ubisoft on Quest 2

I got my Quest 2 yesterday and was looking forward to playing Bridge Crew with my wife. When I launch the game it says I need to link my accounts. It then opens a browser with a button to click to link the accounts. I click the button nad it takes me...

Resolved! The left touch controller ring is cracked and I don't think I did it. (Launch day controllers.)

The crack is only visible from the outside, right around the 9 o'clock position and you can kind of see the "guts" of the ring. The same spot on the inside of the controller ring is intact. The crack is also just slightly to the left of the faint sea...

Resolved! Rift S Cable replacement help.

My rift s started crashing and couldnt even play 5 without it crashing so i reached out to support and after some back and forward they said they could replace the cable so i sent the my adress and they said the cant send me beacouse my country witch...

help

How do I revert Blade and Sorcery: Nomad to a previous version? Like u11.

Broken trigger

My right controller has been working perfectly normally until a few days ago. The trigger always registers as 80% in even when pressed down fully. I have tried troubleshooting it but they seemed to not work. I need help as I play a lot of shooter gam...

How to find support?! I only see bloody articles and no contact form

Title . I wasted 4 hours now looking on how the hell I can request support for a potential hardware issue . It can’t be there is no contact info for a 1000 plus device !

Resolved! Horizon worlds Download Issue

why i can’t download horizon world on my oculus quest 2 I’m +18 year old I’m 24 and I’m form Puerto Rico an I cant download horizon world is only says witch list that’s it I will Like to play horizon world I got a friend who’s want to play with me an...

Reboot

I tried one of the posts instructions about resetting by pushing the volume and power buttons. When I did that it said ‘no command’. Now it’s back to just the flashing meta symbol. Any advice please? Thanks

Pokerstars

after the update the arrow sign asks me to touch the wristwatch. but I can't touch the clock is not working. there is constant signal you and the game stay same.i cant play.Please help

problem with sidequest

I have been trying to get meta quest app on my iPhone and I have to have dev mode on because my device/ device pattern is locked. I would love some help.

enter code for headset

i keep having to enter a code for my headset over n over again need help asap

Oculus Rift Controller keeps saying low battery

I haven't used the Oculus in a month and then today the controller was not working so after figuring it out for around 10 minutes, it worked but everytime I turn it on it shows a notification of low battery on left toucher and turns off.I can't use m...

Charged twice

My son bought job simulator at the weekend and he has been charged twice. How do we resolve this please?

Oculus Go Headset Issue

HOW DO I ******* USE THE HEADSET? HELP ME MOTHER*******

Blank screen after factory reset

Device was frozen on login screen, and only responding to movement every few seconds for maybe half a second at a time. Controller tracking is also broken and buttons respond at similar intervals to the headset, and they also vibrate about every 2 se...

Refund

Asked for a refund for beat saber it took the game off my list of apps but haven't gotten my money back three days later

Rift cv1 black screen

My rift cv1 a few months back went to one eye working and the other being black screen then it went completely black after I took off the headset and put it back on. If I do a full system reboot and re-download oculus it works in one eye again only t...

Resolved! quest 2 casting stops working after power outage

Hi. recently, I was trying to cast my headset to my computer, when I tried, no image displayed and the computer was stuck on the "how-to-cast" screen. this started happening after a power outage in my area and ive troubleshooter to almost no avail. I...

Resident evil

can anyone help me figure out how to stack ammo in storage to save space in resident evil 4 ? Ty

Lost oculus

I recently had my niece and nephew over at my house. I hid my oculus quest 2 somewhere in my house so they don't break it (they're 5 and 7). Once they left I went to go play a game on my oculus but couldn't find it. I looked everywhere and still to t...

cannot first connect with Quest

How many times have I asked this question, I can't pair my Quest with my Android Oculus. No matter how many times I try to factory reset the Quest, the result is the same, I get the Japanese error message "ヘッドセットに接続できません" "もう一度実行". I have tried both ...

Resolved! They really screwed this up. Airlink looks terrible now.

I used to push 110-130Mbit through the network using Airlink depending upon the HZ (72-120) and it looked and worked quite well. Now, after several crippling updates, it's barely hitting 65Mbit at 120hz and very obvious that it looks horrible. 72Hz p...