Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest Pro Audio Priority/Crackling Issue after v76 update

I've been using the Quest Pro for PCVR for the past two years or so. I know more than a dozen people who use Quest Pros as well and recently some of us have noticed an Audio issue that seems to occur intermittently. It started to appear following the...

Quest 2 not turning on

No matter what I do, this headset doesn't turn on. I was playing a game and all of a sudden just turned off, no dead warning before it closes, just turned off. Ive used many different outlets, chargers, no spillings, no external accessories, nothing....

Meta quest link app issues

Hello.I am having issues regarding the meta quest app As soon as its done installing i am met with an error.I think the issue is OVR server because it automatically shuts down Even manually starting it doesn't fix my problem. Thank you.

HOW to trigger a sound?

I'm using horizon worlds desktop editor and, sheesh, what a MESS. So, I've got a trigger that I'd like to play a sound when a trigger object hits it. The trigger on "objects tagged" is set and the object tag is correct, but now what?I cannot find any...

Resolved! Game Downloads keep cancelling themselves on Quest 3

hi im having an issue when trying to download asgards wrath 2, im on q3, every time i try to download the game, the download stops and the asgards wrath icon goes back to install, i normally get between 100-600mb when it does this, the highest downlo...

Resolved! oculus program launching automatically when windows starts

How to prevent the oculus program from lauching automatically whem windows starts ?

Resolved! My controllers are drifting a lot

It’s to the point where it’s constant and I need new ones. If you could check my Warranty and see if you can send me new ones that would be great

Resolved! Walkabout Mini Golf club jumps around during putt

Hubby and I just played a game together. His club glitches, twitches, jumps around often when he is trying to putt. Something is wrong. He said it did this the other day also. He holds his club handle perfectly still, not moving, and I can see the en...

Help! Gorilla Tag Kids get permission but I’m an adult!

Hi all! I loaded Gorilla Tag and it asked my age and my controllers were playing up and it entered the wrong age so it now thinks I’m a child! The next screen shows multiplayer / microphone disabled and I need use “KIDS get permissions” email to fix ...

Selam

Meta Quest 1 stuck in pairing process on update screen (Update 1 of 2 complete)

I have tried doing a factory reset but its just stuck haven't used it in a while and come back to it basically being a paperweight once I try resetting it to factory defaults because the guardian settings were not working properly.

Quest 3 (not S) not turning on

Hi guys. I'm a light user. Checked the other day and have about 300GB free.I have the Q3 with extended battery. When I clicked the power button this morning, it wouldnt power on. There are no indication whatsoever that it's turning on. Had the USB ch...

Resolved! headset wont turn on and air blowing outta of it

So basically i got my new vr headset a couple days of go and one day i just put it on the charger and i wake up to find it blowing air and wont turn on i have tried to hold down the power button and volume button but still wont work i have literally ...

Resolved! Meta Account 2FA

Hello Meta, I have problems signing into my Meta account for my oculus app. When signing in with facebook, it tells me to use the 2FA app (Duo) to type a 6 digit code. I do it but it keeps saying the code is incorrect and cannot sign me in. I realize...

Urgent Help Needed: Can't Disable Expired 2FA for Meta Account

Dear Meta Support Team, I’m stuck in a login dead loop and desperately need your help. My main Meta account (hezheng0315@gmail.com) has expired 2FA, which blocks me from logging into any Meta service, including the Help Center. I’m now reaching out v...

Resolved! Managing multiple headsets in Middle/High School Education

We have purchased 8xQuest 3 headsets to use in our schools and are looking for the safest way to manage. Is it best to create a generic account to use on all 8 devices, or create a unique account for all? We need to be able to manage adding apps cent...

oculus link

my oculus link wont download

Why doesn't Quest 3's Do Not Disturb notifications setting work?

Do you know what I absolutely hate? Notifications. What's worse? Not being able to turn them off. What is worse than that? A setting that says it will turn them off, but doesn't work. Does anybody know what could be wrong? Or of a way to remove the n...

Resolved! Can't activate Oculus Go after factory reset

Fired up my old Oculus Go the other day, after not using it for a long time. I know it now requires meta account, so I created one before I switched it on. Suprisingly the Oculus go worked straight away and I could use aps without the need to link wi...

Can't receive cell phone verification code!

My account login requires a two-step verification, the cell phone verification code part, my cell phone is in China and I can't receive the verification, help me!

Resolved! Rift S green filter

Hello, my rift S started displaying a green filter. I have a R7 5700X3D, RX7800XT 16GB, 16GB RAM, ASRock X570 Phantom Gming 4. GPU drivers are up-to-date (25.3.1), and i tried reinstalling and resetting my rifft s, plugging it to another port, but no...

HORIZON UPDATES IS GLITCHING AND KICKING PEOPLE OUT THEIR WORLDS

I'm having a very hard time staying in worlds without getting kicked out. People are getting tired of it and are going over to VRCHAT. I STILL HAVE NEITHER HEARD FROM THE PARTNERS PROGRAM SO I HAVE GOTTEN COMPLETELY DISCOURAGED.

[URGENT] Facebook disabled me, how can I find helpful

Dear Meta Support Team, I recently discovered that my Facebook account has been disabled without any prior notice. I am not aware of any violations I may have committed. If there was a mistake or any unintentional action that led to this, I sincerel...

fake meta account

A hacker used my facebook account as the login to the Meta Account they created. I couldn't login to that Meta Account as they had setup 2FA which went to them. I am unable to login to the account that used my FB as the login because I didn't have ac...

Facing tracking issues in IB cricket with meta quest 3 currently on v69.

Hi , I have purchased meta quest 3 2 months back. I purchased it only to play IB cricket. in first month i was facing ball timing issues in game, so i thought it could be due to i am new to game.but after playing for 1 month. I came to realize that t...

Quest 3 audio output makes crackling, popping noises while using Quest Link.

Ever since I began using Quest Link (with a cable,) the audio output on the Quest 3 has been accompanied by strange crackling (or popping) noises.This only occurs while using Quest Link. Initially, no crackling is heard for about 20 seconds, until it...

When I shut off my oculus the light on the side flashes white for so long and it takes so long

Now these days when I push the button to turn off my oculus 2 The lights on the side by the power off button it slowly flashes white for so long and my oculus van or whatever in the headset keeps running until the light stops for so long haw can I fi...

I dont know how to fix this.

I link my meta quest 3s to my pc , and i get a highlighted message on the oculus app saying my pc does NOT meet the standard requirements to run VR with good performance ? I have a gaming pc i built with all new parts . 2060 - 32gb of ram Ryzen 7 580...

Resolved! Quest 3 blowing air and won’t turn on

I just purchased a meta quest 3 about 2 weeks ago and the screen would turn black when I had it on. I wouldn’t even be able to type in my passcode by the time it turned black. I did what was said to hold the power and volume buttons for 10 seconds an...

hacked facebook using meta account

My account was hacked. I have changed my password, but there is an email attached to my account and it won't let me remove it due to the verification thing. The hacker still has access to my account until it's removed. I'm not able to get in touch wi...