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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38600 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

NFL Pro Era

I Can’t snap the ball. Not even in the tutorial. I restarted the game, restarted my quest, and reinstalled the game. I was having difficulties snapping the ball when I bought the game earlier but now it refuses to snap. I’ve had no issues with any ot...

Resolved! White horizontal stripe across screen while using link

Headset seems to work fine stand-alone. I use the headset with IRacing, and often (not always) get a translucent horizontal stripe across the screen after about 15 minutes or so. It doesn't feel like the headset is overheating. This doesn't show up o...

Refund

Tried to get a refund for blade and sorcery nomand today and I know other people have experienced the same problem as me but, when I ask for a refund it pops up with refund not available bare in mind I haven't had it for 14 days and have not played f...

Name changed when I never changed it

So on one of my accounts on oculus the name just changed without me doing anything so I was wondering if there was a way to make it so I can change the name back to how it was before something changed it

never reciveing and email

Hi, i'm trying to reset my pin code because i forgot it, but when i try to do it, and ask for an email to change it, i don't recive it, i waited a whole week, and still no answeri hope you solve this problem as fast as possible

Second device and still having problems

I had to send in my first device and exchange it with the seller and recieved a new one instantly, it was direct from the major chain store. The problem was a blue dot kept coming on during the startup screen, now on the new device after a week of us...

PX1375 by Level 2
  • 29 Views
  • 1 replies
  • 0 kudos

Resolved! Voice commands

Hi,I just started the vooice commands tutorial but when I sayed something the headset understood but told me voice commands were unavailable. Afterwards when I double pressed the oculus button it did nothing. Moreover I don't have the voice commands ...

Max1433 by Level 3
  • 1073 Views
  • 8 replies
  • 1 kudos

App referral issue.

I have a referral code that I shared for Bonelabs for Quest2 (though I know its a cross platform. but when any of my friends try to claim it when logging in, the website says 'Something went wrong.'the referral code that is generated is https://www.o...

nazrac by Level 3
  • 75 Views
  • 5 replies
  • 0 kudos

Resolved! Waiting for replacement

i sent my faulty quest 2 was delivered friday contacted today to confirm but the person i spoke to today said it hasnt been received would that mean it has been delivered and in warehouse just not scanned while there or is it because its the weekend

AcExKS by Level 2
  • 45 Views
  • 1 replies
  • 0 kudos

Cant add my prepaid visa giftcard

So. I recently got an oculus quest and I got a $100 prepaid visa giftcard. So I tried putting it into the Oculus app many times now, it always says theres an issue with the zip code! So I put the same giftcard into my Xbox One after, and it worked. T...

NameX by Level 2
  • 5899 Views
  • 7 replies
  • 4 kudos

My 1 moth old quest is very buggy and unstable.

My oculus quest 2 has become buggy. like a lot. it would go black randomly. sensors glitch. just completely unusable. I have no idea what to do. Do I try to return it and get a new one? Or do I try to somehow factory reset it thru a system image from...

Resolved! Quest 2 not charging pass 55%

That is unless I go into USB update mode and leave it there. So this seems to be a software issue, which means I might have to factory reset. However, I would like to find an alternative solution to this problem. Does anyone know of a way to fix this...

Yannius by Level 3
  • 34780 Views
  • 172 replies
  • 22 kudos

Time in VR completely wrong

Hi, struggling with parental supervision as the time spent in VR is way off the actual time being used. As in, it says 6 mins when it’s been hours in reality… any ideas?

How to get a replacement controller?

My left controller for my Oculus Quest broke, and I have been coming to the Oculus store for 6 months looking to see when you might have one in stock. How do I get a replacement?

Quest 2 replacement

Hello Meta. Anybody home? I submitted a support ticket in in September/October 2022 because my headset and elite strap could not charge more than 55% over two days/nights (see support ticket 5797280 and 6656766). Absolutely nothing has happened since...

Quest 2 not fully charging since 39.0 firmware update

So, I have recently discovered a huge potential problem. I started to notice that my Quest 2 won't charge - even though it would show that it's charging both by LED and the battery icon. After using the Link, I always sit the Quest 2 down and power i...

No email link for Beat Saber

Hello, I just bought my quest 2 today, and when I go to the store to activate Beat Saber it says to click on an email or notification to redeem my copy of the game but I have not received an email or notification on my headset or meta quest app.

Unable to stay connected in Beat Saber online play

Every time I try to play Beat Saber on my Quest 2 online or in multi-player I get a message saying Client disconnected, disconnected server timeouted DCR-3. This is very frustrating and I have spent a lot if time trying to figure out how to fix it. H...

lesaros by Level 2
  • 865 Views
  • 9 replies
  • 0 kudos

Link cable doesn't work and doesn't connect to the app.

My link cable is not connecting to the oculus app when I plug it in. I've tried everything. Suspend power off, air link off, device manager updates, everything. I just can't seem to get it working. It worked when I plugged it into my brother's comput...

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Resolved! Link Cable isn't connecting properly

Hi, just got a Quest 2 yesterday and the link cable I'm using (link cable in question) doesn't seem to work as intended: I launched the Oculus app on my PC, and under devices I picked Link Cable as my connection as choice and when I connect the USB A...

Controller

Anyone No who to contact my left controller isn’t working properly & if I factory rest my headset will I be able to sign back in & keep everything I purchased eg games & in app purchases

Oculus Lenses Not Turning on

I can't find anything about this. My lenses won't turn on. I don't have a "black screen", I have no screen. But everything else works fine. I have audio. I can even use the controllers to interact with the menus, I can still hear the cursors interact...

Resolved! Quest 2 useless after update

My Quest 2 updated yesterday to version 49.0.0.186.357.440026508software update system version 4988289019200150Ever since then, the height perspective keeps changing unexpectedly by itself.Whether I am in a game or in between games in the environment...

Ziziri by Level 3
  • 69 Views
  • 2 replies
  • 0 kudos

Wrong time zone

I factory reset my oculus quest 2 with the headset and it shows the wrong time. It does not show the year 2037 for me, instead of showing the normal time, it show one day and a couple hours ahead.

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