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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 35 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Left controller paired, but not moving or appearing

I tried everything :change battery,factory reset ,unpair and pair but nothing works.I tried even reset the controllers like mentionedin the forum but there is no factory reset like you mention. ( holding x button and press 5 times menu button)two que...

Problem connecting oculus quest 2 to PC via link cabel

The following situation occurred. The oculus quest 2 headset worked well through the cable when connected to a PC, but after the next charge of the headset I began to connect to the PC, but the PC does not see the helmet in any way (I will say right ...


Never created one so why is meta quest asking me for one? Now I have to do factory reset??? Not good at all.

Factory reset log in isnt working

So, I recently factory reset my headset and when I tried to put in the code it tells me I need to try again every time I put the code in, I've tried everything, link cables, Bluetooth, and using my computer but nothing seems to work. every time I put...

Referral did not work for both parties

Hi Team @MetaQuestSupport I recently convinced my relative to invest in a meta quest 3 since I was having an amazing time with mine. I shared my referral link with them and made them follow the referral steps while sitting with them. But neither of u...

rtx 3060 not compatible

i have recently tried playing blade and sorcery with oculus link to meet with a red banner telling me my graphics card isn't compatible, it has worked in the past and i don't know how to fix this, any info on how to fix this would be nice.

Resolved! 0 players online issue gorilla tag

Gorilla tag was working this morning, and i went to play it later and now its saying 0 players online, I’ve uninstalled and installed the app but its still the same any ideas?

Meta referral

Hi I have a meta quest referral link for a family member. It keeps saying it failed. After they created an acount it says that it is unable to accept refferal. Is it because it thinks that it was already accepted after we signed in? Thanks

how to replace controllers?

Hi, I recently purchased a quest 2 back in August of last year. Unfortunately, even though I have thoroughly enjoyed my time with my quest 2, both the left and right controllers have recently gotten some pretty bad stick drift, making it practically ...

CyKron586 by Honored Guest
  • 2 replies
  • 0 kudos

Quest 2 controller not tracking issue

The quest 2 controllers are connected they still register inputs but the on the headset the controllers won't moved I can't even type my password with my head I can't look around and use the volume buttons to type the password and this has been happe...

Rift S can't start

Can connect to PC.Does show the meta logo in headset.Controllers can be detected. OculusClient.exe keeps endless loading It worked at least last month


Flashing white Pixels on the right eye

Since v54-55 the issue still persists for OVER A YEAR! Is Meta ignoring this issue? I read through the forums here and the issue also is present in Quest 3 even. The issue is most prevalent on third-party apps like ALVR which I would mostly prefer to...

Meta Quest 3 Micrphone problem on PCVR

Hello,i got a problem since yesterday when i started to play Meta 3 Games via Oculust App on PC.Main Game: Infinite VegasTried those Games: Infinite Vegas, VRChatThe Quest 3 microphone works ingame, when im using it standaloneAs soon as i connect to ...

swipez97 by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Quest +- issue with getting $25 credit

Hey so I bought my annual subscription 16 march this year and I started one month free but do I still get the free 25$ credit even if the cash has not been said the 25$ would expire march 31

Masterhp by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Quest 2 not pairing with mobile app

I can’t get back into my oculus account on vr I have tried a factory resetting 2xafter factory resetting I had to do the tutorial on the tutorial it said to pair my device to my iPhone on oculus Mobile app and gave me a code to use on the app but I u...

B10xy by Honored Guest
  • 7 replies
  • 1 kudos

Meta quest 2 controller issue

My right controller randomly started to disconnect. i replaced batteries a few times. I paired and unpaired as well. It is now constant white light and constant vibration. it is less than 5 months old.

Guardian grid orientation cannot be defined [Quest 1 and 2]

So after hours of trying i cannot find a way to correctly orient the guardian grid on my quest 2 neither on my quest 1. It is VERY important if user can orient the grid, because when drawing a maximum size play area (10mt x 10mt on Quest1, 20mt x 20m...

TheTonaZ by Expert Protege
  • 22 replies
  • 4 kudos

Don't know if I set the birthday right

So just today have I had this issue. I've had a quest 2 since I was around 17, maybe 18, I got it for Christmas. Now there's a thing saying to prove my date of birth. Not an ID or anything, just to re-enter my DOB, however, at this time, I am 20, my ...

Resolved! Transfer a file to Quest PRO

I want to transfer a movie to my Quest Pro headset. I dont get a dialog box asking if i want to share files. Quest PRo does not appear in This PC as a device or drive. Running windows 10. Quest link through USB link cable works fine as i am able to g...

Unable to input any commands in Log In Screen

After installing version 63 on my Quest 3, I've encountered an issue where I'm unable to input any commands on the login screen. Interestingly, during power off or restart screens, I can still use my controller, so it's not simply an issue with the c...

Resolved! How DonI Know If This Is Real Or A Scam?

So I just received this email, but I'm scared to even click on any of the hyper-links. How do you know if it's legit or a phishing scam? I can see the links that have the listed, but the other links that they want you to click on, you can't ...

VRN3rd by Explorer
  • 8 replies
  • 0 kudos

Error Deleting App, cant Reinstall App

I had to remove "Gods of Gravity" app to save some space.The Quest shut down due to battery depletion during the delete request.Now I cant seem to remove the App, it does not start, it also does not delete, I cant even redownload the app!I tried to r...

com.oculus.shellenv-20240331-154157.jpg com.oculus.shellenv-20240331-154210.jpg com.oculus.shellenv-20240331-154316.jpg

Disruption during game play and vr environment

Hi there, while playing any game my headset goes blank and then shows the boundary parameter and comes back to the game again. During this time the controllers disconnect. It also happens sometimes when I am in a vr environment. Its goes into walk th...

RogueGun by Honored Guest
  • 1 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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