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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Accidentally put in the wrong age on account.
Hello I am trying to help my son fix a mistake he made when we made his account on the Meta Quest 2, we accidentally put in the wrong birth year. He was trying to buy a game last night and it said he couldn't without parental permission. So I had him...
Restrictions since Jan @mamahatimana
Hello, Meta support team! I do need your assistance Hello! My account in instagram @mamahatimana has not been eligible for recommendations since Jan, 21. In account status it was written that restrictions would be deleted on Feb, 20. I’m still wait...
Instagram account got hacked using an unauthorised meta horizon account
Help! My IG account was recently hacked and now I cannot remove the fake Meta Horizon account as it is linked to an email address that I did not create. I read online and this email is a typical scam account as it is oletters.com. Every time I try to...
Meta quest pro left controller menu button not working
I sent a support ticket yesterday, received an email back, but every time I replied to the email it kept telling me that my email couldn’t be sent, address couldn’t be found. we got an email this morning asking if we still needed help but couldn’t re...
Access to Instagram account-
I came to work at new company- long story they lost access due to the fact the employee handling it died suddenly. I have managed to figure out the username, phone number associated with the account and have the actual phone------- and I STILL can't ...
Upgrade
I have a question, I have the Meta Quest 2, and I am asking is it necessary to buy the Quest 3 or Quest 3s? I like the pixels in the 2 but don’t really want to spend the money for the 3. Also will the Quest 2 go obsolete?
Urgent: AI Error Traps Me in 1.5-Year Ban Despite No Fault
For 1.5 years, Meta’s erroneous algorithm has shadowbanned me—marked healthy yet restricted after a 2023 hack, with no violations by me. After my persistence, it updated to show an unresolved appeal I never made; new accounts suffer, too. I need real...
Tracking lost error
My oculus quest 2 has been acting a bit weird and by weird I mean there is a glitch where when ever I go to play a game or turn on my oculus it says Tracking Lost I’ve cleaned the lenses, changed the lighting and nothing. If somebody knows how to fix...
Resolved! meta app stuck on "continue setup" and headset stuck on 5 digit code
Hi alltrying to setup a headset bought a while ago but just now out of theboxcharged,power on, went through "next next" , conect to wi fi,updated and shows 5 digitmeta app recognizes, ask for code, I input the code and the app goes "check headset sta...
quest pixalated room set up
since latest update quest 3 room set up is pixelated. all other veiws and apps all working and looking fine.i have 2 headsets and both do the same thing.
Game saying it hasn’t been bought
So I just bought the Quest 3 and I added on Job Simulator into the cart to try it out first. Well I got the device and set it up, when I went through the app to find my game, it was showing me that I didn’t buy it when I in fact did. I can’t find any...
Research Study: Real or Fake?
Filled out a form servey.sago.com, and have never done an in-person research study, hence why I'm a bit skeptical. The study is called Development of a Novel Self-Fit Methodology; Just want to make sure these are real, and that I'm not selling my per...
Resolved! Meta Quest chat app for web or pc
In my meta quest "home" i can bring up "people" and select one to chat with. In the "Meta Quest" app on my iOS device, i can do the same, like text chatting. But is there a web user interface for that? Like can i open a web browser, and chat with my ...
My Facebook I’d linked to unknown meta account centre
Dear Meta Community Support,I am writing to report a serious security issue affecting my Facebook account. My account has been compromised, and it appears that unauthorized individuals have added my Facebook ID to their Meta Account Center, which I ...
I can not purchase any game
I bought a Quest 3 and received $30 through a referral. I want to use this money to buy games. However, whenever I try to make a purchase, I get the message “Request not completed.” The same issue occurs whether I try to buy on my phone or computer....
Some newbie help requested
Hey guys I have no idea if this is the right spot for this so apologies if it is not. im making my first world, and have completed the tutorial worlds, and am now working on expanding on some ideas, but I can’t find any info on the following: how to ...
Meta Quest In-Headset Recording Audio Delay When Moved To PC
I've recently started recording gameplay footage (using the built-in Meta Quest recording feature) and everything's been great for the past few months, but all of a sudden some issues have come up.For starters, about a week ago I copied a video over ...
Issues with 2 games so far
In the meta app where we can choose how apps and games are reviewed the Mission: ISS: Quest game is set to "Not allowed" with the [Review app] button unpressable.The PEGI rating is 3 and he is older than that so surely he should be allowed or at leas...
Quest 2 not connecting to phone, even after a factory reset
About six days ago my quest 2 suddenly stopped syncing, connecting to my iPhones app, i couldnt cast, edit settings or do anything with it, so i tried a few of the troubleshooting steps and they didnt work, so i factory reset my device and now im st...
Quest doesn't download anything
I received an original Quest from a friend. Setup and installation were without any issues and worked fine. Then all of a sudden I wasn't able to install / download anything. I tried a few things and finally did a full factory reset but the problem p...
Is there a maximum capacity for cloud backup?
Hey, I'm trying to back up my gorilla tag to the cloud but it keeps saying "The backup for gorilla tag was too large and could not be uploaded" I'm trying to save it so when I buy the Quest 3, it will be there with all my skins and stuff from the gam...
Batman Arkham Shadow Not Saving progress
I Just got the Meta quest 3 bundle with batman arkham shadow but whenever I'm playing it never saves my progress, so I have to restart whenever I close the game. I've tried restarting the headset and uninstalling the game but it still has not saved.
Link app refusing to update
Hello, my Link app is prompting me with an update message each time it is opened. I have clicked "Update" several times and it closes itself in the middle of the update. I have tried repairing the app, did not work. I have uninstalled and reinstalled...
Payments Disabled due to unusual activity. Oculus Support can't help.
I'm getting this error:"We've notice unusual payment activity on your account and for your security, payments have been disabled. Please contact support for assistance."I opened a ticket stating the error I was receiving and that I would like to unlo...
Facebook account hacked
I have two face book accounts that have been hacked.
Resolved! Unable to login to Meta Quest desktop app (PC)
I've seen so many posts on this topic but none of them really fix anything. PLEASE read before responding. This has nothing to do with the headset. I installed the Meta Quest Link app and it gets to the "Continue in Your Browser" page so I can login....
360 VR pictures are shown in very poor quality on Quest 3
Hi there ,I've donne a bunch of 72mp 360 pictures on my own. When I see them on my computers / TV / laptop or phone , they are quite nice except of course if I zoom in .I uploaded them on my brand new Quest 3 , and I watched them via the file browser...
Error performing query while redeeming a gift card
I bought a 40$ gift card and tried to redeem it but says "Error performing query" and yes, I have tried with other locations, Internet, browser, and dispositive but keeps saying the same please what should I do
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