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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Doesn't change username

I have been waiting for a year to change my oculus username but it keeps saying "you recently changed your username wait for 6 months" but I waited for about a year but it still doesn't let me change my username.

mic not working

my mic is not working at all. i have tried multiple games and people still can't hear me, apparently, they can hear themselves in my mic and i dont know if this is true. i know it is not the mic itself because i used earbuds with a built-in mic and i...

Getting squashed resolution on Oculus 2 via airlink

Airlink used to work fine but I hadnt used it for a while - tried it out yesterday and once the oculus rift home screen comes up the image is squashed vertically and off centre (appearing above me). I have a 21:9 ultra widescreen monitor so wonder if...

Gift Code not working after free trial of same game

Hello, I have redeemed a gift code for a game called Startenders: Intergalactic Bartender, but it was a free trial game which is how I originally found out about it, My friend got it as a gift when he heard my birthday passed a few weeks ago and he d...

Oculus Rift S stuck in software restart required loop

Hi all. I bought an Oculus Rift S to replace my original Rift yesterday, set it up and played with it all day with no issues. However today it just will not work at all! The Oculus home keeps telling me that it requires a software restart but every t...

Need do unplug and replug Oculus Rift S every time i boot the PC

As the title says, every time i have to do that to be able to use the Oculus Rift S.My pc is updated, the Oculus drivers are updated, the gpu drivers too.. i've also tried to uninstall and reinstall the oculus app but that didn't work.In the Devices ...

Referral Credit

I got my niece a Quest 2 as a gift, and she used my referral link to create a meta account and activate it. It's been over a week and neither of us have received the referral credit. For reference, when I got my Quest 2 a few weeks ago I used a frien...

Device referral from my friend isn’t giving the $30

I had already activated my quest 2 before I clicked my friend’s referral link. is there a way for us to get the $30?

Resolved! USB C ports

I don't seem to have a USB C port on my PC. Is there an adapter that I can purchase?

Unable to request for a shipment label

I've been wanting to apply for a controller replacement, but the region attached to it doesn't match with where I live and I'm unable to change it, my headset came from UK and I'm in Poland, so when I add my address, I get a notification "Please spec...

App access denied

I’m trying to log into my app using my email. I did this previously and it worked fine. Today it is telling me that the “APP ACCESS DENIEDThis App is not eligible to perform this action”Why is this happening. Yesterday I logged in and purchased an ex...

Can't log into oculus app

Every time I try logging into the Oculus app, it gives me "App Access Denied" in the browser.I've tried multiple browser and and accounts but get the same error.The login info is correct because I can access the account settings just fine.

Login problem through Facebook.

I did a clean installation on the gaming computer and installed the oculus software on the computer and tried to log in through the Facebook account but I got the message Access to the application was deniedThis application is not authorized to perfo...

Unable to add payment method

I have tried 2 different debit cards, 2 different credit cards and PayPal, and none work to add to wallet. It just keep saying Account Issue, we couldn’t complete the transaction with this account. I have tried doing it on desktop with browser, in th...

App Access Denied

When logging in, I enter my credentials. I tried facebook, oculus, meta credentials, nothing lets me login on the PC App or Meta app for android because once I get to the last step, I get the error app access denied. Please fix this, other people hav...

The right controller keeps clicking the meta button.

The right controller keeps clicking the meta button. I even tried to do a factory reset but it didn't work too. What should I do?

Resolved! How do I adjust mic volume or mix game and mic audio?

I was trying to record some video of me playing some games, when I realized that in the playback, the mic was near silent due to game audio being too loud. I do not own pc or android and I can’t use sidequest. Is there any way to raise mic volume sep...

Recover old account

I need help recovering my old account.I restated my oculus quest 2, because it was having issues singing me in my old account. I made a new account but I don’t have all my games I’ve spent money on I don’t know my email to the old account but I do ha...

Patent denied access/ link cable

Hey, Bought a gaming laptop for my son to be able to use his ocules threw it, but when we try and connect a pop up comes up with link cable blocked and to ask the parent, been on my ( parent) account but cannot find what blocked, my son had tried del...

What the Bat game crash?

I was playing the Winter event in What the Bat and the game just went black. Can't access the menu or do anything in-game. I am able to return to the Quest menu and everything is normal there. Any suggestions? Haven't tried uninstalling game and rein...

grafic card

my oculus desktop app tells me: 'your graphic card its not compatible, can anybody help me please, i have a window 11 system.

Right eye not working

I received my Oculus Rift for Christmas. Every thing has been working great until 3 days ago. The right lens is now black and has no image. I have a support ticket, but they have been very little help. Would anyone be able to help a newbie out?Thanks...

META App failed to load without internet/restricting the use of link cable and screen casting.

Hello,My team and I are building training simulations for a local college to present to students. Yesterday, we had our first trial run of using the Oculus app, link cable, and Oculus quest 2 to present our "game"/project. The app only responded by s...

Resolved! Oculus Link/Air Link too jerky/stuttery to use

My Oculus Quest 2 PC Link has got so stuttery it's unplayable. It didn't start out this way, it was fine, but over the last few days it has rapidly got worse. I was playing on Air Link (WiFi 6 confirmed) and tried restarting the headset, the router (...

Multiplayer games won't load lobbies when in a party

Whenever me and my friends try to play multiplayer games my headset won't load a multiplayer game if we're in a party together. If I try to join a party after I load into the game it just freezes my headset and I have to turn it off.

Streaming with Quest 1

It seems that I am missing some of the bottom area when streaming.Is there anyway to change the POV if the stream ?

Resolved! Meta Quest 2 unable to connect to Meta Quest app

Hello, my friend recently let me borrow his Meta Quest 2 for about 1 to 2 weeks. Upon logging into his account on both a PC and the App, I've been unable to access the Headset Settings or the Keyboard on the app.I'm unable to factory reset the Quest ...

lost my games

please help i was forced to go with meta for oculus. please help i paid a lot of money!

Unable to restore games after factory reset on quest 2

I've seen everywhere in internet and nothing helps. I can't find my games neither on my headset library or phone app, or payment history, nothing. Can someone give me something to try? Anything helps at this point.I've tried:Turning on and off headse...

I lost my oculus quest 2

My mother took my oculus because of my bad behaviour at school. But she lost it in her house and she won't look for it and I can't find it. Is there anyway to find it remotely via a app or website of some sorts.