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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

CV1 display upside down / inverted after firmware update

After firmware update display is nowinverted and shakes violently up and down. Its still tracks all headmotion (looking left and right and leaning in and out) my firmwarever now displays N/A.I have tried different usb ports, and a fresh install of wi...

Rift graphics

Why are the game graphicson the monitors so crisp and clean and awesome and in game they are usually fuzzy and not as good as the monitor?

No Display-Laptop

Hello, just purchased an Oculus Rift and am having some trouble setting it up. I'm at the point in setup where I need to adjust the lenses inside the headset, but there is no display, just blackness. I have a gtx 970 and all the ports are being displ...

Feature Request: Set Roomheight in Guardian

Very simple feature that would really save my knuckles from bloody scrapes:The ability to set a roomheight in the Guardian setup.Simple reason: my VR space doesn´t have full height ceilings so reaching straight up i can easily touch (or punch) the ce...

Alkasar by Level 3
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Oculus Rift DK2 not working as of !st July 2017

Tried it this early hours morning, and no-go. It was fine last afternoon Checked all wires and such. All looks good. Tried re-booting, updating video drivers. "humpf"I realise my machine is a bit 'baggy' now, 4GB ram and a 3.16ghz X5460 cpu. But i go...

After a few minutes monitor goes black

I am using a large screen TV as a monitor for my Rift. This didn't use to happen, but now after a few minutes (maybe 10 to 15 minutes) the screen goes black. The Oculus is still working fine. I have confirmed that the power saving settings in Windows...

Moving apps to new account

I have several apps available using my network account. I setup a local account and find that the apps are no longer available. How can I transfer/copy the apps to my local account without repurchasing them?

Capital letter F in right bottom of my view

Hi all,I'm new to the Oculus. I've got it about 3 days. I'm getting to know a bit how it works with virtual desktop, DIRT and so on.I do have question many games (like Eurotruck / American truck simulator of Aerofly2) I see the capital l...


I want to say very much thanks to the support and to @cybereality for giving me a brand new Oculus, mine was broken and they just gave a brand new one!! special thanks to IGNACIO from support.THANKS OCULUS TO MAKE ME HAPPY AGAIN!  EliteSPA

Do I Need a USB 3.0 Expansion Card?

So I just ordered the Rift w/ a 3rd sensor and was wondering If I should also order the recommended Inateck USB 3.0 expansion card? My motherboard is the H97 Pro Gamer (4x USB 3.0 at Rear/2x USB 3.0 at Mid-board) will I still run into issues even if ...

Areyn13 by Level 2
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Black Screen on Home Oculus Rift cv1

Please help i just got the cv1 with touch controllers and when i put it on i can hear the home screen but not see it its just a black screen. but i can load games on my pc and i can play them. my pc specs are rx480 8gb of ddr4 a i5 4590 and 4 usb 3.0...

AgraFx by Level 2
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  • 0 kudos

OBS Studio black preview since 1.15

Cross post from /Oculus, but could really so with some help!My Home upgraded to 1.15 last night, and now I can't get any window capture recording to work in OBS Studio.I've upgraded OBS, graphics drivers, rebooted, tried game that I know have worked,...

USB 3.0 ports not working with sensor

I've got 6 USB 3.0 ports on the back of my PC. The sensor for the headset doesn't work in any of them but anything else I plug into them works (mouse, Earforce DSS, Xbox 360 wireless dongle). Message in Setup (first time set up) says they are all inc...

No display on headset or computer

So, I recently bought the Rift and I can't seem to get the thing to work. Everything is connected properly into USB 3.0 ports and the setup says that everything is working, but nothing shows up on the headset. All I get is the white light on the viso...

MegaFan by Level 2
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I put my rift on today and my entire library is empty! Help!

So I was using my rift 2 days ago when I was setting up my steam VR stuff, and today when I put my rift on I found my entire library in Oculus Home to be empty and all my games were now in my not installed area. I tried to install a game to see what ...

Torrem0 by Level 2
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Running 3 Oculus Rift's off 1 PC - looping 360 video

Hello!I'm curious if it is possible to run 3 Oculus Rift's off 1 PC(intel i7,32gb ram, graphics card etc.). The idea to is to loop 1 - 360 video through all 3 headsets at the same time. No gaming, just a looping 360 video. Thank you for the help!

HDMI Disconnects

Hi, I'm having a problem with my CV1 HDMI disconnecting often. I used my TV via the HDMI port all the time and never had an issue but it seems to disconnect my CV1 all the time, even when its not in use.Any ideas?

SteMacD by Level 2
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Xbox Controller Problems on Win 10? PLEASE READ THIS

EDIT: Latest Window 10 update (KB3176938) FIXES THE PROBLEM. Please update now. Original post below.Due to the Windows 10 Anniversary update, Xbox One controller connectivity has become broken while using Oculus software. You may experience the issue...

Oculus gets stuck at profile page.

I start up the Oculus. It starts up in the libraryear. When I click any application it get stuck in the profile page. Only thing i can do is go back to the home page. Anyone know how I can fix it? Tried un installing and reinstall but same problem.

Stutter develops after a few minutes

No matter what I'm playing be it Tilt Brush, Bridge Commander, I develop a stutter in the goggles. Teh frame rate drops and as I turn my head I see the balck edges of the 'screen' as it tries to keep up with me.I've gone into my Nvidia settings and p...

eherz42 by Level 2
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No display on headset during installation

Hi all, Sorry if this is a repeat but I cannot find a specific solution for my setup. I have installed all as directed, I get to the 'continue in headset' part but I get no display in the headset, it has the orange light on and I hear the sound.My la...

App doesn't show up in library

I downloaded an app but it does not show up in the "Uninstalled" section...When I search for the app in the store, it says that I already own it. Anyone know why this is?

Configuration du casque en « Extend Desktop to the HMD »

Salut, alors voila je galère ca fait une heure que je suis desus et ca doit etre tout bete mais je trouve pas. J'ai télécharger le jeux Elite Dangerous et pour y jouer en vr je dois configurer mon casque Oculus en « Extend Desktop to the HMD ». Cepen...

Anonymous by Not applicable
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Oculus DK1 exact cables

Hi, a friend of mine gave me his old Oculus DK1 but has lost the 3 cables that came with it... which are the 6ft HDMI cable, 3ft USB cable and the Power Cord with Adapter.I have to buy them again but I have no idea if I need something special or any ...

oculus app windows 7 HELP

I'm trying to install the oculus app for windows 7 and it keeps telling me to install windows 7 hotfixes: KB2670838 and KB3033929 even though i do have them installed. please help

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