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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 3547 Views
  • 28 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Support

So after contact to support about my controller... All i get is . Every thing but the truth. Been told it's in warehouse.lost.not arrived.even I don't have the permission to see that info ... WHAT A JOKE ! AND ITS BEEN HIGHLIGHTED URGENT SI MANY TIME...

Payment Issue

I bought an Oculus Quest back in Feb-2020 and was unable to setup a payment method. Tried several credit cards and nothing would work. I use these credit cards to make purchases on-line on a regular basis. I went to Oculus customer support and after ...

Why

I’m needing advice. I purchased an oculus a year ago. Everything paired fine. Now I changed my fb acct password recently and now the oculus doesn’t recognize my fb acct.

jpc12 by Honored Guest
  • 191 Views
  • 0 replies
  • 0 kudos

1st gen Quest can’t connect to store

Hello, I have been trying to download walkabout mini golf, I purchased it on the oculus app on my phone, but the headset won’t connect to the store. It says it’s connected to the Wi-Fi, the browser works, but the home and store pages don’t load or co...

Oculus Quest 2 black screen + turning off during use

So, for Christmas, more like after Christmas around maybe January the 5th, I got the oculus right, well after about a week or so after it began to have a black screen with the 3 loading dots and sometimes would shut itself off. While in use. I wanna ...

Quest 2 crashing when trying to connect to my PC

When I try to load AirLink, the dashboard comes up but it's sorta frozen there with weird artifacts in the peripheral vision and the image is not updating. I can see 3 dots in the Link Home dashboard thing, then after about 10 seconds the application...

Refund on a game

my son bought an advanced game and cany play due to he is a yes old, can have a refund or atleast pic another kid game play. ty

tugg1212 by Honored Guest
  • 211 Views
  • 1 replies
  • 0 kudos

Oculus Rift S not seen in multiple display options

So I bought a MSI 3080 in hopes to be able to up the graphic setting on the fight sim games I play but not really able to. The first thing I thought was to go through and see if there any settings I need to turn off when I came across multiple displa...

GTOgoat by Honored Guest
  • 1241 Views
  • 5 replies
  • 0 kudos

Headphones plugged into Quest 2 can't turn volume to max

i've updated my quest 2 headset to v27 and i'm having audio problems with my audio jack, (w/o headphones i can crank it to max ) i can't turn up the volume to maximum only about 65-70% (minus 5 bars), note : i didn't had audio issues prior updating (...

sickout by Honored Guest
  • 3421 Views
  • 3 replies
  • 0 kudos

Merging FB with Oculus account

Hi there, Question, I don’t go by a different last name on Facebook. I’ve had an oculus account since the VR which has my real last name. Is this going to be a problem?

Veroxie by Honored Guest
  • 361 Views
  • 2 replies
  • 0 kudos

windows oculus app not finding headset

im able to connect the headset to pc, pc detects headset as MTP but the oculus app cant find the headset via usb i have the developer turned on and the usb connection dialog onive tried restarting the headset multiple time, different cables, ports

Rift cv1 replacement cable

i have been trying to get an oculus rift cv1 replacement cable for a while now. is there any way i could get one for free, quickly without asking support by any chance?

Jollylol by Honored Guest
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Rift S Controllers

I've had my Rift S for only 10 Months and its already breaking down even though i took the best of care with it, my cable i hook to my PC is causing issues where all audio suddenly cuts out and i have to re-plug it back in for it to work then other t...

Available controllers

Good afternoon, Sorry to bother you, but I wanted to ask if there were any controllers available. I ask because a friend of mine didn’t get his when he bought and I wanted to know if there was some sort of shortage.

Archievii by Honored Guest
  • 631 Views
  • 2 replies
  • 0 kudos

3 weeks still can’t purchase games

So I still can’t purchase games it has been 3 weeks with no hint of a solution in sight. I finally got a message and it said that I need to have “extended patience.” My question is how much “extended patience” do I need? A full month, 2 months, 6 mon...

Odd Computerized Images in Headset

I really don't know how to describe this but i'm seeing what looks like computerized images every once in awhile in my headset. They are pinkish red in color and the only thing I can compare it to is it looks very Matrix like or if you're a Star Trek...

SunMoon13 by Honored Guest
  • 312 Views
  • 4 replies
  • 0 kudos

Installing problem

I have started updating one of my oculus games on my quest 2. The problem is it's stuck on installing please someone tell me how to fix.

Pa438ulo by Honored Guest
  • 320 Views
  • 1 replies
  • 0 kudos

How do I change my address

I had to ship my oculus quest 2 controller and I just got a email that they couldn't process my order because my address was wrong and I don't know where to change the address

Oculus PC App Error

Hello When i try to intstall oculus app on pc it pop up an error and it says Unable to Start Procces. Please Help Me

RBmario by Honored Guest
  • 406 Views
  • 3 replies
  • 0 kudos

Where are my oculus apps??

Today I got home (about 4 hours ago) Got my oculus and loaded rec room but then it said that I was not allowed to so I restarted my headset and tried again but when I opened my library none of my apps were there except my files and settings. My quest...

swqgs by Explorer
  • 429 Views
  • 2 replies
  • 0 kudos

Horizon Worlds Letter glitch

Lets get right to the point. I created a world in Horizon Worlds. I enlarged the letter "T" in order to make the top of it transparent for a window. Everything looked good until I saved it for others to visit. NOW, I have white glitches all over the ...

Battery degradation

I’ve had my quest 2 for 5 days and I already noticed it’s taking a lot longer to charge. Does meta know about this? I’m pretty disappointed this is happening already.

no-till by Honored Guest
  • 426 Views
  • 2 replies
  • 0 kudos

Resolved! When connecting to PC

Is there a way to adjust the appearance distance of my PC desktop? It is too close that physically have to turn my head left and right to see both sides. I would like to see the whole desktop by looking straight ahead.

Zero customer support

So, I have been dealing with “customer support” for 4 days now. The issue is that when I put in my payment method I keep getting a message saying that my zip code is incorrect. Oculus has continued to blame everything from me being incompetent and no...

Refund

My oculus refund request was approved but it’s not in my bank account or my oculus account

Ace087758 by Honored Guest
  • 267 Views
  • 1 replies
  • 0 kudos

Приложение oculus

у меня произошла проблема когда я скачивал приложение oculus на свой компьютер и когда загрузка кончалась мне писало что надо перезагрузить комп и попробовать заново я так и сделал но мне не помогло это и поэтому я пишу сюда

Trinox007 by Honored Guest
  • 249 Views
  • 0 replies
  • 0 kudos

Resolved! games from quest 2 to pc

i have bought jobb simulator and beat saber and more on quest 2 but i can not get them in the oculus app on my pc

kling by Honored Guest
  • 572 Views
  • 3 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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