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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Preordered a game and never got it

I preordered a game but never got it at all

Monitor goes very dark when starting the Oculus Software

HiI tried to search this topic but to my surprise I couldn't find posts about it. Pardon if there are such posts.This is sort of an old problem that has recently gotten much worse. Whenever I haven't used my Oculus Software for a while, starting it m...

Oculus not working

So i recently created a new oculus acccount. and it cant pair with my oculus. it just says "Connecting..." but it never actually connect. ive tried restarting, turning bluetooth off and on, deleting the data and re putting it back into the app. but i...

Blade and sorcery nomad

Hello oculusmy friend just bought the oculus with my referral and when I went to look for blade and sorcery nomad on the head set and the phone it wouldn’t show up, so I searched up the game that lead me to the store and then said that the app is not...

Cannot access app library menu

Hey Meta team I can’t access my app library menu in quest 2, even did factory reset to no avail, it’s quite frustrating but need your team’s help in fixing what are next steps?

meta quest 2 app library bug

Hi when every i try to play games on my meta quest 2 i click on the app library icon in the bar that you see but when ever i press it it just brings up this little Gray bar in front of my face and it removes the hot bar with all the icons and the onl...

Lost Games Meta sux

I originally had an Facebook account connected to the oculus app where my games where purchased. I tried to create an meta account but have screwed up and need help. This time I made the account using the with Facebook option. It would not recognize ...

Resolved! Can't log in Oculus Quest 2 original account

I've been trying to help a friend log in to her original Oculus Quest 2 account, but when we try to use the email, the old password doesn't work, and when we ask the system to remind the password, the notification says that the accounts have been mer...

Xbox One Controller as Cursor?

Is there any way to use an XBox One controller thumbsticks to move a cursor in order to to navigate the Oculus Quest 2 home environment? I've been using Steam on my computer to use the controller as a mouse and I'm hoping to do something similar on m...

Resolved! Unable to access horizon world

I am unable to get onto horizon world although I keep putting the code in and says connected but on the headset it says error and continues to give me a new code , all meta accounts are correct have removed oculos and re-installed but same problem oc...

Oculus quest 2 disconnecting from wifi after the new update

Hi. Today my headset (Oculus quest 2) updated to the newer version and after that my WiFi just disconnects every few minutes just for a second and then connects right back. But in this second I get kicked from a online game lobby which is horrible. I...

Oculus meta quest 2

How do I change my device setting from an oculus go to meta

unable to load worlds

I get Unable to load world I believe it is when I try to go ANYWHERE in Horizon Worlds. Noone i know that doesnt' use a Quest 2 has this issue that I have seen ... please help, thanks

Lost all games when creating a Meta account

I logged into the quest 2 and was forced to create a Meta account. I had been using my Facebook account. It asked if I wanted to use my Facebook account to create my Meta account; I said yes. I created an account and now all my owned games are gone o...

Set up Meta Go?

I’m trying to upload a flying game called rush and it says I have not yet set up Meta Go and that I need to do that to play this game. What is Meta Go and how do I set it up?

Resolved! Can't Click in Oculus Desktop

I got problem with Oculus Desktop - I use to be able to click in there using oculus touch but now after last patch it stop working - I can click in oculus home or shop etc but Desktop is out of reach

Where is the VR history?

In "explore" , I have been viewing VR content I would like to experience again. However I can't find these experiences once I've tried them. Some of these experiences are made in Quill. Where can I find the history of the experiences I've viewed?

Quest 2 and Left Trigger range problem

Hello guys, from when i updated to v23 i have a strange problem/bug on left controller trigger, i saw this on game eleven table tennis where i can't respawn the ball.with the developer of that game we made a debug try and we saw that the max range of...

New purchase will not refund

I just, 30 minutes ago purchased The Cabin app. I can't play it because it make me nauseous and I went in for a refund and it says it's NOT ELIGIBLE!!! What?? I can't find a link or phone number to contact ANYONE who can fix this issue. Anyone have a...

i cant logg in to my old account and i need my games ive paid for

i reset my oculous quest 2...and now my purchased games i cant find....how do i get my games back

Cannot pair second headset with account.

I am not able to pair/connect my second headset to my account on my phone. Went through all the trouble shooting tips. The headset shows up in devices in my account but cannot connect to it. It just stays on the pairing screen with the code for pairi...

Is it me or is Oculus TV broken ?

It seems when you watch a VR video now from any category the player stays on in front of you and you have to use the right Oculus button to remove it totally ?before you could press the right trigger and pause or forward etc.

controllers

Can anybody tell me why my controllers are still visible in the game Sniper Elite VR when they are supposed to be gloved hands only?????Thanks

Resolved! After switched to meta account no entry in go

... I only see three dots and can't enter the device. The same with my friend. In the Quest 1 everything worked fine. What to do?

Screen tearing/frame twitching when recording with built in record system

Whenever i record on oculus my screen starts tearing and twitching and its really annoying i’m just trying to post to my tiktok account

Syncing 2x headsets to one account

We have 2x headsets and my account but cant seem to play the same game at the same time

Sometimes my Quest 2 display is flashing (Black and white) very fast

Hello, I just got my quest 2 and its working very good expect that when I connect it via AirLink to my Pc its sometimes give me a Flashing screen like a very fast Flashing White and black screen when its loading something like games. Someone told me ...

factory reset quest 2

alright, so i had this problem with my quest 2 where it wouldn't function properly with my computer, i've had it for about a year now so it's definitely a foreign problem. now i tried factory resetting it and it has become an even bigger problem, it ...

My debit card won’t connect

I’ve had my quest 2 for a week and I connected my card with ease and I tried buying a game yesterday and it said to add my card and I try to on my phone but it keeps saying unable to add payment method every time and I even tried on the oculus quest ...

Still haven’t received my refund

I purchased bonelab but did not like it so I requested a refund witching 30 minutes of purchasing. My refund was approved on February 9th and I still haven’t received my refund. Please help me with this inquiry. thank you