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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to stay connected in Beat Saber online play

Every time I try to play Beat Saber on my Quest 2 online or in multi-player I get a message saying Client disconnected, disconnected server timeouted DCR-3. This is very frustrating and I have spent a lot if time trying to figure out how to fix it. H...

lesaros by Level 2
  • 5 replies
  • 0 kudos

Light mode

I cant find light mode option in customisation and in experimental features.

EevikVR by Level 2
  • 1 replies
  • 0 kudos

Meta quest 2

My oculus isn’t working right, I go into my profile settings and can’t change anything bc it won’t load and I can’t connect my right controller.

App library not showing any of my apps

Hello, A few weeks ago, I connected my meta Quest 2 to my PC using "Air link". It didn't work as expected so I turned it off, since then, the code that I need to use to connect to the PC is always shown and when I try to close it, it just opens again...

Resolved! Occulus quest 2 blocked

Hi,I changed my FB email address, but Occuls Quest tries to boot on the former address. Of course, the email/PWD don't work. I can modity my PWD, I can connect myself to FB and to Occulus websites but it seems there is nothing I can do to change the ...


I have a nvidia geforce gtx 1650 but i want to play steam vr but the gpu is not supported can you tell me will it be supported in the future

Can’t launch games

Just got the meta quest 2. Setup and charged everything, made my avatar. On the app I go to library and every time I try to launch a game it won’t work and says to try again. I don’t know what to do.

Controller won’t connect

just bought the new oculus meta quest 2 and cannot connect the right controller because it did not come with the pull pin to activate the controller. The left one is activated but the right is not. Is there any way to fix this?

Can’t set up meta quest pro

Every time I try to pair my quest pro in the oculus app it tells me to create a horizon profile when I click on “Quest pro” in the app, once I clicked “next” a prompt showed up saying “Excepted unmigrated oculus user” WHAT DO I DO?? I can’t connect m...

Parental control

Please can someone advise me how to restrict the chat rooms. My son is playing a game and I don't want him to be able to chat to other users He had tried sending me the link but when I open it it will not let me navigate away from the cookies notific...

Pairing Issue

My son's Quest 2 keeps getting stuck on the pairing side of the new Metaverse. I am trying to link it through the app on my phone but after waiting for more than 10 minutes it still has not paired. What are we doing wrong?

Can't turn on developer mode Quest 2

My Oculus app can connect with my Quest 2, and the app shows that I've turned on Developer mode. After rebooting the Quest, I do not see Developer mode as an option under settings. Is it possible that my app and the Quest are on two different account...

CalifEd by Level 2
  • 4 replies
  • 0 kudos

i need help please oculus

I need help please my oculus has not been working for like a week I’ve tried everything my profile won’t load no games will load nothing works please

Forgotten email

We bought an oculus quest 2 last Christmas. We wanted to have a separate account for it, and foolishly did not write those details down. Until last night there was no problem as we were always signed in on the oculus. Now we have been signed out. We ...

No Beat Saber?

I got a Quest 2 for christmas this year and when I made an account I did not receive any emails or any notifications in my headset. Also, for some weird reason, when I first used my Quest 2, it already had an account on it, but my parents bought it n...

Chumix by Level 2
  • 1 replies
  • 0 kudos

lost all my games when transferring to meta account

i have an oculus rift (not a oculus rift S) on my pc, i used to play on it before facebook became meta. Today i decided to play 1 of the many games worth hundreds that were connected to my facebook account. when i tried to login it told me to make a ...

Oculus Software Opening Without Me Opening It

So i have a pc with the oculus software installed on it and i dont know why but the oculus software just opens when i dont want it to open. I found on reddit that there is a software which can disable it but im not going to chance it with the pc i ha...

Unable to access my old account after merge.

When starting my oculus 2 I was prompted to update my device and then merge my facebook account with the new Meta account. I had some trouble but managed to create one but I couldn't select my old name, I had to add a "_" and this account is seen as ...

PavFed_ by Level 2
  • 9 replies
  • 1 kudos

App sharing

I bought a new quest 2 and gave my old quest 2 to my brother and we tried to do app sharing and it keeps saying that there is another quest using app sharing but my first quest is the quest 1 and it’s broken.

Resolved! Oculus Support response time

How long does it normally take to get a response from Oculus support regarding a missing referral? I would really like to get this resolved before the Black Friday sale ends.

Cant refund my game

So I bought super hot because it was on deal but the worst thing happened As I opened up the game the game could not let me load up it would crash every single time I did everything like I even went and emailed one of the guys who Develop super hot a...

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