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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 100600 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Certain websites unreachable

Hello,when trying to use a specific type of website on my oculus quest 2. it keeps giving me an unreachable notice when trying to connect. I am able to connect and use other websites like google, youtube, etc. I am able to use the website on my pc. i...

dabigo24 by Honored Guest
  • 14170 Views
  • 4 replies
  • 0 kudos

OCULUS30 Promo code

Gentlemen,I hope all of you are fine.I have received a an OCULUS30 Promo code by e-mail a few days ago, which shall be expiring tomorrow. I intend to purchase Moss: Book 2, which normally is £29.99. When I apply the above promo code the overall amoun...

Kacgar by Honored Guest
  • 812 Views
  • 1 replies
  • 0 kudos

Dark Layer over games When Using Link Cable

Hello, I've noticed when using The Link Cable for PC games on my Quest 2 there seems to be a dark layer over the games or at the home screen. This doesn't happen when using AirLink. Only when using the Link cable. I've tried multiple cables and the s...

Account change

I just set myself up on an oculus, and bought beat Saber, but want to give the oculus to friends daughter. How do I remove my info so she can add hers instead, and lose the game I just paid for ?

Hollyse by Honored Guest
  • 413 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 Screen Tearing

Hi! I have been using Oculus for almost a year now, a great product, but i have a problem.Not always it's been like that, but there is a small chance that after loading into a game my screen will start tearing and lagging\freezing. It takes many seco...

Won’t load level 6-11

I completed level 5, the big anomaly, and got my arm band, I have all my avatar selection, but it won’t let me go to level 6, street puncher. I don’t know how to progress the story because in the hub at the directory it shows me levels 1-5, and level...

Bought 256 gb got a 128gb in the Box

I purchase my oculu last January Just now notice that I bought 256 and my memory is 128 does anybody else have this problem I would like to know what I can do. Everything on the Box says it's 256 my receipt says it is 256 but it's not my memory is al...

Hawk1720 by Honored Guest
  • 308 Views
  • 1 replies
  • 0 kudos

Cannot find games after factory reset

I am try to help my son find his games on his Oculus after factory reset. We used my facebook account initially to set up the Oculus. We were trying to pair it to his phone with no luck so we did a reset and now all games are gone. We are not having ...

Where is my Software?

Since the change to Meta my Oculus account is not availible. Where is my software which I purchased the last 5 years ago?

HoehA by Honored Guest
  • 368 Views
  • 1 replies
  • 0 kudos

What

What going on ..I can even play my oculus that's after I factory restored and l that good stuff have 3u³<\

DaMan228 by Honored Guest
  • 543 Views
  • 4 replies
  • 0 kudos

Black screen

It started with a black screen that flashed then stays black.rebooted holding power down for several seconds. Can hear it booting up but no picture.tried a factory reboot. Now the light is white and it won’t turn on at all.my VR is fully charged as t...

jacquid40 by Honored Guest
  • 380 Views
  • 1 replies
  • 0 kudos

Cant connect to my headset

I received a defective headset and the new one that arrived I can't connect to my oculus app until I delete my old device. I went to verify my account and I'm not getting and 2 factor authentication. My email works just fine, the Meta app just doesn'...

Black screen after system reset

I did a system reset after being stuck in the camera view. Now I’m downloading everything again but I had to try 3 times just to turn on my device. Then I would get stuck in a black screen if I left the boundary or the device went into sleep mode. I’...

Spazbat by Honored Guest
  • 703 Views
  • 1 replies
  • 0 kudos

Oculus Freezing 1-30 seconds nonstop

Hello, I have been getting this issue constantly where the screen freezes in place and everything becomes unresponsive when I look around, I see black and then a upside down version of the screen that I froze on. This happened with my quest 2 which I...

DukeyLord by Honored Guest
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! I cant do anything

I turn on my oculus and all my games has dissapear and when i open the store says "there's nothing here"

Pink Patterns in Beat Saber

Since updating to Meta from Oculus, my Quest 2 has been having issues. Now I get random pink swirling patterns on the walls and floor of my boundary in. Beat Saber. They wink in and out. This is something I've never seen before and is distracting to ...

Oculus app thinks I'm using Rift. I'm using a quest.

At the top of the Oculus app, it tells me that Oculus isn't compatible with my system's hardware. When I click on the Learn More link it sends me to the Rift and Rift S requirements page. When I try to buy a game it tells me that the hardware that I'...

Conversion to Meta account

Just created a new Meta account so I could connect 3x Quest 2 headsets. First one seemed to take forever and wouldn't connect until factory reset on headset. Got it connected, but my library is empty and the games previously purchased are not there. ...

Pair problem

Hello, I got a problem, I can not pair my oculus quest 2 whit my mobile, i have an IPhone XS …. Can somebody help me please

Broken Straps on Elite Strap with Battery

Straps on my Elite Strap with Battery have cracked and broken with very limited use and always properly stored in the Oculus travel case. Does anyone know how to return for repairs? I love the strap and extra battery power, but I feel the side straps...

Stakeclay by Honored Guest
  • 708 Views
  • 3 replies
  • 1 kudos

Unable to add payment method

Unable to add payment method,with card it ask me for zipcode,i tipe my post code and it's not working,I tried aswell with PayPal stil not working

andreirsk by Honored Guest
  • 1086 Views
  • 7 replies
  • 0 kudos

Resolved! Developer mode not available for activation in oculus app.

I am logged in with my meta account, and have joined an organization, and have activated 2FA.So when I open the Oculus App, and go to Devices -> Developer Mode, why do I see a link to a webpage to enable developer mode, instead of the controls I need...

Chaac1024 by Honored Guest
  • 483 Views
  • 1 replies
  • 0 kudos

Creed Rise to Glory won’t save story data

I just bought Creed and I’ve tried to play the story mode around five times now, every single time I try to play it it resets. I’ve looked at other forums and it seems like a lot of people are having the same problems and even when you allow permissi...

bingus934 by Honored Guest
  • 717 Views
  • 1 replies
  • 0 kudos

new quest is unable to pair

I recently purchased a quest 2 (brand new) when i was setting it up everything was normal until the pair screen i have tried everything and nothing has worked is anyone having this issue or if you have the solution please tell me im desprate

We're having trouble getting oculus to start up.

When I click on the Oculus shortcut to start the software, a message comes up that says: We can't get Oculus to start up. The software on your Oculus may be updating. Please give it another shot after a minute. If the problem keeps happening, call Oc...

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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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