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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus will not turn on- or charge

Hi. I need help with my oculus. Earlier I had it charging, and the light was on indicating that it was charging. About 3 hours later when I went to turn it on, nothing happened. Now, the indicator light will not even light up.

I have different quest vr I wanna use how can set it up

I got be quest and I’m trying to use it and I can’t get code to send to phone how can get this new quest to me to work for me

Missing games after Horizon merger

Good evening, my children and I wanted to hop on the quest 2 as the holiday season has approached when we were prompted to update followed by creating a “horizon” profile. Once all was said and done I checked so that we can play beat Sabre to our sur...

Resolved! CAN'T FIND POPULATION : ONE GAME ON MY QUEST 2

Hi, why i can't find population one game in my quest 2 ? Is it restricted to certain country ?

Dots appearing in Guided Meditation app

There are now thousands of dots in the Guided Meditation app. They are very annoying and distracting.

Phone Nunber

Does anyone know of a phone number to call customer support???? My oculus basically crashed and the “support articles” and “support text” is basically useless.

Quest 2 What’s the point of locking apps only locking apps within the current account?

Hi, I have enabled locking individual apps in settings and I have them locked select apps using the 3 dots etc. However the locking only works in my account - it doesn’t apply to my additional accounts, so seems pointless! Sure I could lock the apps ...

Controller Drift in Both Controllers

I have had controller drift for a while now and I thought nothing of it until just recently it started getting unbearable, I continuously spin around and cannot hit any of my shots in multiple of my games, I tried to update the drivers by removing th...

Resolved! Stuck On Meta Logo -> Factory Reset -> Dead (Quest 1)

I hadn't used the Quest 1 headset in a few weeks, but I kept the battery topped off by plugging the air link from time to time. Today I just happened to notice a glint of light coming out of the headset. I peered in and noticed the Meta Logo was bein...

Oculus quest 1 repair

Hello,My dog chewed the plastic pieces on the side of my son's oculus quest 1 that connect the head strap to the system. Is it possible to get replacement parts for his system, or can the system be repaired?Thanks

Resolved! Follow after unblocking

I accidently blocked a friend. I unblocked him and followed him back but he can't follow me now. Is there a way to fix this?

Replacement Device but didn’t receive my controllers back

I returned my device because it was blacked out and I sent my controllers also and I just received my device but didn’t receive my controllers and can’t do anything without them and I need them back ! And it’s sooo hard trying to get in touch with th...

Password

I've forgotten my oculus quest password, I'm trying to link my oculus quest account to a game but I know my username but not password

Air Link Crashing

I have a Quest 2 running off my pc via Oculus Air Link. My problem is when I try to use 120hz through Air Link my headset loads for a few seconds and then sends me straight back to the normal Oculus home. I have a high end Xfinity router wired to Eth...

Device needs factory reset every few months

Every few months my device gets stuck part of the display is black and the device freezes every second the only way to solve it is my factory reset.The factory reset help but the problem returns after a few months

HELP! Can't pair my Oculus to my account after an update.

I downloaded an update on my occulus 2 and then after that it wouldn't pair with my account. I go online and my occulus is no longer paired to my account and can't find a way to add it. I've downloaded the app on my computer and phone to see if that ...

Oculus Home Not Launching When Using Airlink And Quest 2

So it worked fine with my previous computer, however when I installed oculus onto my new computer and hooked my Quest 2 up to the computer it wont launch my oculus home, even if I click on the oculus home button. Instead, it just stays in the black a...

Oculus keeps freezing

Hi,Whenever I use the oculus in the virtual background it keeps freezing. The freezes last for about ten seconds and happen every 20 seconds. I’m not playing with a pc so it must be the headset that is the problem. I have already tried factory resett...

Missing games - Blade & Sorcery Nomad

After one of the updates for the Quest 2 Blade & Sorcery Nomad just disappeared and it is not on my library on the app on my phone and the pc app wont work

Unable To Access Any Purchases After Factory Reset

I purchased 2 games on the mobile app and went to play them and noticed they hadn’t downloaded. I tried to go into the store on my quest 2 the games showed a spinning circle instead of a get button, price, or start button. The spinning circle is uncl...

Wrong email address

I just noticed that I entered yahoo and not gmail for my email address. I updated it on Facebook but still no luck with oculus.

Both controllers

Hello I’ve noticed a ghosting issue on both of my controllers when playing BeatSaber on my quest 2.When I try to slice some cubes it doesn’t work, it doesn’t slice through it even if I slice through it and makes me automatically miss the cube. any he...

Headset charge draining

I bought a meta Quest 2 a week back. It worked perfectly for first 3 days. Now the charge is draining. From fully charged to zero, it goes down in 2 minutes. I can’t even play while plugging it with the charger. Anyone faced similar issue?

Quest 2

My headset keeps turning off by itself while using it. There is no software update available and the auto wake feature is off. How can I fix this?

MSFS2020 Flashes Again

As of the latest Rift S update, I am now getting flashes/spikes both visual and audio at the rate of one per three seconds continuously in all aircraft, day and night. The day before, I would get a flash about once per 5 minutes. The sim has become u...

Referral code

Hey, my friend recently got a oculus quest 2 and I gave them my referral code. They have accepted the referral and they finished setting up their headset but we still haven’t gotten the store credit. I don’t know if we need to add a credit card or s...

Oculus Link not Working

Prior to a few days ago, my laptop ran oculus link swimmingly, yet now it’s not working at all. The oculus desktop app detects my headset+controllers but when I try to launch it from the headset, I get the error “Oculus isn’t working correctly. Click...

Resolved! Right Controller grinding and getting blocked by something.

So my right controller started grinding on something a few months ago, and when it stopped, sometimes something suddenly stops my thumbstick from moving and I had to shake/bump my controller to get it out of the way. There also appeared to be a spot ...

Viewing direction via controller.

Hello,For example at youtube vr 360 videos,Is it possible to control the line of sight with the controller and not with the head movement? regardsThomasD

Replacement Quest 1 Controller

Is it possible to buy replacement Quest 1 controllers? The battery corroded inside my right controller and now it won’t power on. Would really like to avoid having to buy two new controllers 