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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Quest 3 freezing on the no tracking screen
I have tried everything rebooting it replacing battery's I have also tried disconnecting the controllers and reconnecting the controllers and none of them have worked and I can't use the headset because the controllers don't connect and keep buzzing ...
Can't finish setup on mobile app
Hello,I'm trying to access the developer mode on a quest 3s and when I'm looking for it in the app, I have 2 options: continue setup or factory reset.And I suppose that I can't access dev mode without finishing the setup.But when I do I have systemat...
Hello, please help Oculus headset settings are not showing
Hello, please help Oculus headset settings are not showing. When I go to the title settings to activate Developer options from the application, it just says continue installation.Title appears to be Activated but does not enter settings I have a deve...
purchased games for child account
I’m a parent managing a child account. My child is the Oculus user. She wants to play Beat Saber so I purchased it from the store and gave her permission to use it, but in her headset it just says “Request sent.” I’m sure I must be missing a step, bu...
complaint
After months I have been communicating with you via email and all the agents are asking me to do the same steps over and over again. My problem is that I cannot pair the glasses with my desktop computer via cable.
Facebok
My Account was Hacked by someone else and caused my account to be suspended. Was stated a Instagram Account. Says to log into my account to appeal. I cannot do that because that is not me. I'm a retired 70-year-old NASA Supervisor and Security Screen...
Bad graphics, Blurry AA, can't see things in the distance, any fix?
Hi, so after having the quest 3 for a day and not changing any settings i was wondering why the AA and views at a distance above 10m are all blurry? I have just read this is an issue known about and was wondering if any one knew of the fix? Thanks fo...
Disconnecting
My quest 2 keeps disconnecting from gorilla tag lobbies every few minutes and I don’t know what to do
Golf + Allow voice chat in Multiplayer again
I’m Golf +, I selected not to allow voice chat in multiplayer mode. I want to enable it now. How do I do that. I can’t find it.
Facebook hacked and nothing is working
Someone hacked into my Facebook yesterday, changed the email, password and phone number. They deleted my recovery email as well. I found a Facebook "phone number" and they tried to steal 5K from me!! This hacker has changed my profile, cover photo, d...
Meta Quest 3 referral code not working
I used a referral code from a friend to create my meta account and bind my new quest 3. But neither of us see the credit applied. Now that I've bound the device and downloaded the app his link only opens the home page in the horizons app.
Quest 3 Microphone not working
We got the oculus 3 for Christmas, but our son didn’t really begin to use it until the end of Feb/early March. By the end of May, the microphone wasn’t working. We have tried cleaning it with air in a can, and resetting the microphone and headset. I ...
Refunded App - Update notification in Horizon app
I have refunded 2 games. In the Horizon app in Mobile Phone i always get the notification to update these apps.How i will get rid of this notification.
PTC V74 Why cant i copy and paste in the browser?
i use 1password and now the browser refuses to paste anything in the login fields ugh
PTC v74 - Pro controller connection/reconnection bug
Per title, quest pro controllers rarely re-connect to my Quest 3 upon waking from sleep. Restarting the controllers sometimes fixes the issue, and controllers will usually reconnect after being restarted enough times.
My personal Facebook account was disabled by mistake
Request to Reactivate My Disabled Facebook AccountDear Meta Support Team,My name is Najiib Hussein, and my Facebook account was recently disabled without a valid reason. I believe this action was taken due to false reports submitted maliciously by an...
Facebook hacked by using meta
My facebook was hacked by someone. Now he is binding the account with a meta account. Now I want to recover my facebook fully. My id link-https://www.facebook.com/share/15vRcEKech/ Would you please help me to unbind or delete this meta account from f...
Queast 2 wont charge or turn on.
I haven't been able to use my VR set for 2 months now. We've kept it plugged and bought a new charger set for it. It won't turn on or charge. I have also tried to factory reset it and nothing happens. It literally just sits on the charger and doesn't...
Unlinking
Hi! So, I’m gonna use this account for a guest account, but don’t want people to mess with instagram or anything and wanted a new meta account to connect to the oculus so I don’t lose any of my games. Is there a way I can unlink my oculus account fro...
Resolved! Mein Instagram Account mit Meta Verified wurde gehackt und ich bekomme keine antwort von Meta!!!
Hallo,Ich wende mich an Sie, da mein Instagram-Konto gehackt wurde.Leider musste ich feststellen, dass ich keinen Zugriff mehr auf mein Konto habe und dass die mit meinem Konto verknüpfte E-Mail-Adresse sowie auch das Passwort geändert wurden. Ich ha...
Resolved! Quest pro controllers works fine in main menu but unable connecting in games
The controllers are paired and works fine in initial main menu. After entered into the game, controllers cannot moving, the right handside menu button is the only working one to back to main menu.Power is 100% charged. Every game including meta horiz...
Updated Quest 2 & 3 set up error SOLVED
Updated Quest 2 & 3 set up error SOLVED I posted this topic prior but the information is not as details and I have the actual photo of what I was referring to. If your unit will not complete set up without error. Even after resetting device or androi...
Can't cange age on family account.
Hi I recently created a family account for Meta and i was asked to update age on the account (REDACTED) However i did something wrong and put the wrong age to 2015 instead of 2012. Now almost everything is blocked and a hassle and he cant speak to hi...
QUEST 2 & 3 set up error SOLVED
After 3 days of trying to solve set up error on the app. Resetting on device and phone wasn't the issue. Going INSIDE your registry META account and clicking reset device within the account solved the set up error you keep seeing on the phone or tabl...
Meta Quest 3S Tracking Issue – Incorrect Front Direction When Setting Boundary
Hello everyone,I am working on integrating VR and AR by creating a passthrough window. However, I’ve encountered a persistent issue with my Meta Quest 3S:Whenever I set the boundary, the system recognizes the front direction incorrectly, which is dif...
In app purchases
Hey everyone maybe I can get some help herePic of notification. This issue has been going on for 4 days now and support hasn't been able to help. I mainly play poker vr and every time I try to make an in app purchase it says unable to complete the or...
Software Restrictions for the Rift S simply because they want us to buy new? Sounds Like Apple...
its now 2025 for this late reply. Ive had my rift S for 6ish years now. And at the point of the discontinuation of the Rift S you should all know it was treated like the Apple case forcing consumers to upgrade via Software restrictions. Meaning the R...
cant send a message to community support
Trying to get help with an issue regarding a wrongfully disabled account. The account is for an animal rescue business and was permanently disabled despite not even being used, the business is now about to be launched and we are without social channe...
Resolved! Quest Pro Controller Not Connecting
Last year I got both left and right quest pro controllers for Christmas, later in 2024 I broke the left one. Then this Christmas I got a replacement, a fresh new left controller. Then just a couple of minutes ago. I hit something and it stops working...
Resolved! Urgent Request to Address False Account Suspensions Due to Impersonation Claims and Submission Issue
I am copying and pasting this post from a member called Enes from the developer thread because her post is bang on and clearly being ignored as with all other meta complaint avenues in this scenario. I tried to comment there but I'm typically either ...
