Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3748 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Clicking "Oculus Link Rift" disconnects Quest from PC

Hi,Hoping someone might be able to help me out.I have the Official Link Cable for my Quest 2 which up until a week or two ago was working brilliantly and without problem. However, now when I enter the settings menu and click on Oculus Link Rift it go...

Quest 2 - Air Link and Cable Link refusing to work properly

Recently I was having issues with cable link whenever I tried to launch Steam VR or any applications that use it (disclaimer: Steam is the only platform I use to play VR games at the moment). Whenever I even try to launch Steam VR with cable link, th...

Casting, sharing problems. quest 2

Why can't I or how can I cast to chromecast via a shared account? I have an admin account with 2 other accounts that I added under it and have selected the option in settings to share apps. Why can't I cast a game to chromecast when I switch accounts...

Anonymous by Not applicable
  • 250 Views
  • 0 replies
  • 1 kudos

Hardware Notification.. Oculus isnt working correctly

I have my PC Oculus app (17.0.0.83.462) and Quest (16.0.0.138.450.210938897) completely up to date and i have all green lights in my oculus app for connection . Every time I try and connect to Rift Beta I get the error.. Hardware Notification Oculus ...

Refund

I need a refund for the game that i was purchased last April 21, 2021. Is it possible to get that refund?

Oculus Quest 2 Headset Battery

Hello, I'm new here and I'm just worried about what will happen to my headset battery in the future. It's not replaceable and by the time that my battery is damaged and it doesn't have a warranty anymore, will Oculus support replace it for a fee? The...

tripoljan by Honored Guest
  • 362 Views
  • 0 replies
  • 0 kudos

I NEED HELP WITH CASTING AUDIO

So I am trying to stream beat saber to my pc for my twitch and there is no audio! I have searched everywhere but I just don't know what the problem is. Will someone please help me?

cant reset pin

im trying to reset my pin and when i send request from email to change it its saying whoops your in wrong place and cant change it

Onward just refuses to download for some reason.

It just won't download. I've tried disconnecting from the wifi and restarting but all I'm getting from it is a little spinning circle. If I look away from this circle for too long it just shows my the download button again. I either need help or a re...

Dracovier by Honored Guest
  • 1099 Views
  • 1 replies
  • 0 kudos

Right controller not showing up.

My right controller andy oculus quest 2 are both connected to the app on my phone, but nothing shows up when I'm wearing my oculus quest 2. Please help.

Iskro7 by Honored Guest
  • 275 Views
  • 1 replies
  • 0 kudos

Rift S sensors not working because usb

Any fix? I have tried the power plan, windows update, drivers update, oculus uninstall and reinstall. I've tried lots of things. Anyone know what's happening and a fix?

Dopim by Honored Guest
  • 176 Views
  • 1 replies
  • 0 kudos

Setup Error: Can't connect

I went to install the software provided from https://www.oculus.com/setup/ I get the error "Can't Connect" a few seconds after clicking "Agree" to the Terms and Conditions. I've searched around for answers but found nothing definitively helpful. CPU:...

ZhouZihan by Honored Guest
  • 302 Views
  • 0 replies
  • 0 kudos

Refund

It's already 8 days today but there is no refund state on my financial statement. Please help me to get my money back. Thank you!

Setup error: "Can't Connect"

Hi all, I just purchased a new Oculus Rift and when I went to install the software provided from https://www.oculus.com/setup/ I get the error "Can't Connect" a few seconds after clicking "Agree" to the Terms and Conditions. I've searched around for ...

ianlamb32 by Honored Guest
  • 622 Views
  • 3 replies
  • 1 kudos

I NEED HELP WITH CASTING

So i am trying to stream beat saber for my twitch and there is not audio! I have serched everywhere but i just dont know what the problem is. Will someone please help me?

Bizzare tracking issue

I've had a strange issue with my quest 2 that started a few days ago. When using the Oculus OS it's perfectly fine, however going into Oculus Link results in a strange issue where the tracking is wrong every other frame.Every other frame the tracking...

Auto sleep bugged?

As of last week i have been having a problem with my headset going into auto sleep while on my head at random and entering auto sleep when off it in random lengths of time despite it being set to 4 hours, anybody having this issue or is it just me an...

Newbie confusion - virtual windows or not vr headset

I've just bought a second hand Rift and I'm getting mighty confused! Some games, Project Cars, sweet Escape, holy Chick, are loading on the pc main screen but with no content in the VR headset at all, just sound. I can choose to see the game by virtu...

b3nb123 by Honored Guest
  • 327 Views
  • 2 replies
  • 0 kudos

elite strap for quest 2 missing

I recently bought an elite strap for my oculus quest 2 and it started to crack. i contacted oculus and I filled out all of the information and shipped it. I got conformation that they have received it, they said they would be ordering me a new one an...

Resolved! V28 on PC & Q2 but Airlink not visible on PC beta tab?

As above, I have V28 software on both my PC and Quest 2.The Quest 2 shows Airlink in the beta settings and I can toggle that on.On the PC side there is no Airlink option in the beta tab (PC software version 28.0.0.222.469). I tried opting in and out ...

Robbo_Cop by Honored Guest
  • 2355 Views
  • 4 replies
  • 0 kudos

Left analog stick defective analog stick

I've had quest for 3 days and the left analog stick is interpreting forward movement as backwards about 30% of the time. I've changed the batteries and tried cleaning it but no luck. I would like to know if I can get a replacement or if there is anot...

Snewbold by Honored Guest
  • 168 Views
  • 0 replies
  • 0 kudos
Labels