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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 109301 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Problem with debit card

Anyone also having trouble adding a visa debit card to a payment method? How to fix this error?

ZuzaxD by Honored Guest
  • 945 Views
  • 3 replies
  • 0 kudos

only reinstall video driver resolve black screen in vr games

sometimes, while playing with the oculus, the black screen appears for a few instants, as if the pc went "over", in fact I hear the noise of the fans increase .. then if I reinstall the nvidia drivers and restart the pc, the problem goes away for a w...

mattex39 by Honored Guest
  • 480 Views
  • 1 replies
  • 0 kudos

that normal controller drifting issues

The right controller has the drifting problem and I don't know what to do. It's so bad that when I try to crouch by pulling down the thumbstick it just reacts like I'm pulling it up all the time and it just looks weird crouching like that and when I ...

Stick drift

My Quest 1 controllers are having stick drift and I love playing vr so if there is any chance you can get me a new controller or try and help some how it will be very appreciated and my email is jordan9633@icloud.com

Mic Issue

I just picked me up a new oculus quest 2 lastnight, and when I went to join my buddys game I could hear him the whole time but he couldnt ever hear me. I turned the mic off and on in the settings in the game and on the oculus. I also powered down the...

Waltz of the Wizard: Oct 2022 update

In the courtyard, I need the notes to perform the voice activated commands to open the 3rd door but I have used them all and the doors not open. How do I get more notes or get them to respawn?

Horizonal line across bottom of screen

I was in the middle of playing a game and the screen flicked for a second, now there is a redish line across the bottom of the screen. I tried cycle powering the headset, but it still there. Also tried a website for stuck pixels, thinking maybe cycli...

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shnoobins by Honored Guest
  • 561 Views
  • 2 replies
  • 0 kudos

my game wont get cloud saved

a game I have called into the radius wont cloud save anymore the last time it cloud saved was on October 16th and no matter what I try it wont save on the cloud is there anyway I can get it to save on the cloud without having to lose all my progress ...

Meta App

Okay what did I do wrong I was setting up my quest and trying to get it to connect to my oculus app but after it pair it sends to a screen telling me to unlock the headset but when I put in the correct code it turns red and says something went wrong ...

Error Code 4136 | Amazon VR app login issue

i installed Amazon VR app in my occulus 2 headset and upon login getting below error. I am based out of USA and device was also bought in USA. You have logged in using an a/c from a region that is not currently supported by Prime VR. You may be able ...

Quest 2 - Gone dark / no picture at all

Hi there, I suspect this will be more HW than SW issue, but any help will be appreciated.It happened out of nowhere, just started Beat Saber, chose a song, hit the play button, and that's it... darkness. Immediately knew something is seriously wrong ...

Quest 2 - Cannot pair

Hi all. I had a Quest 2 for almost a year. The controller began to drift during play so I took it back to store. They replaced the whole headset including the controllers. I've spent the past 2 days trying to get this Quest 2 headset to pair with pho...

Connect MX KEYS (FR) to Oculus Quest 2

Hi, I try to track my MX keyboard (FR) to my oculus Quest 2.In the menu I chose MX keys - Universal but the keyboard is not visible. Is it possible this only works for the US version of the MX keys? Regards

Can/t reach Service

Everyone is making a good point. Im dealing with same issue. However with both Win 11 and Win 7. I do want to say this, one time after trying the update, I clicked on the app to try again and for some reason it took me to the Oculus website but right...

Jvcrush by Honored Guest
  • 860 Views
  • 4 replies
  • 0 kudos

Deleting Unwanted Videos

I am an app reviewer, so I make a lot of videos. The issue has come that they are taking up massive amounts of room on my device and I need to delete them. I’ve tried everything I can from trying to find the files on the headset (which the ones on my...

Ruby4.20 by Honored Guest
  • 1005 Views
  • 2 replies
  • 0 kudos

After merging Meta account, confirmation process is broken

I just merged my Meta account and need to log back into my oculus app on my pc. Every time I open it, it says, “To confirm your Facebook login, please switch to your default web browser now. The confirmation process may take a few seconds to complete...

SoulFI by Honored Guest
  • 1966 Views
  • 9 replies
  • 1 kudos

Sensor on controller dont work

Just bought quest 2 today, at start got this bug, right controller donw move in area:Then find that we can check sensors with camera:What to do now? Back to shop?)

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MrSunder by Honored Guest
  • 697 Views
  • 2 replies
  • 0 kudos

About not showing information

Hi my headset updated to v46 a week or so ago. Today I noticed the "About" display is missing Network, MAC address and Device information. I tried restarting the headset but there was no change. I do not want to do a factory reset if it can be avoide...

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Can't access my account

So I didn't use my oculus in a while and wanted to play it again. So after two updates on my oculus quest, I can't see my games, apps on my account. Kept saying please try again later. Also I noticed my app doesn't show my oculus anymore. So i'm thin...

Resolved! problem with home2.exe running on cpu

I have a common problem with laptop users that is my VR apps (Oculus, steam VR, ...) are set in settings to low performance and run the graphic core of the CPU instead of my rtx 3060 GPU. I know how to change this, I browse and add a lot of .exe file...

JinsNoe by Explorer
  • 612 Views
  • 1 replies
  • 0 kudos

Account confusion - can't access purchased apps

Hi. I have a problem with my account. I can't work out the exact reason for the problem, but it seems be to do with my account having different login details for Facebook and Oculus (ie different email addresses and passwords). It seems like Meta tre...

Blue dots (most visible in black screen)

I have had the Oculus Quest 2 since Christmas. Recently two blue dots have appeared - in both eyes - most noticeable when on a black screen - very visible on start up. Is this a dead pixel situation? Is there anything I can do about it?

Dedshott by Honored Guest
  • 1293 Views
  • 2 replies
  • 1 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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