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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Horizon worlds
Hello I carnt get into horizon worlds its stuck on the blue screen
Question about Nvidia RTX 3050 (Not the mobile GPU)
So I know that the 3050 and 3050ti laptop gpu's aren't recommended for use with Oculus Link, but I have an actual 3050 graphics card not the mobile version and was wondering if Link will work on this?
Ironman download
Hi I have just purchased Ironman and it won’t download keeps on saying retry and not working. Please advise what to do. Thanks
Resolved! mistake made in terms on website, Oculus not honoring $50 promotion they offered.
Oculus made a mistake in describing the terms of the $50 game store credit, and will not honor the offer. I have been going back and forth with support on this, but they keep saying that that was not the offer, and will not allow me to speak to a sup...
shellenv keeps stopping
Hey, My Oculus went into Shellenv Keeps Stopping and I don't know what to do and I don't know how to fix it and i need someone to help me fix the problem or from one of the Meta team I won't be gladly appreciated if someone did thank you.
New motherboard for quest 1 controller
Unfortunately, my left controller problem is much bigger than I expected ;/I want to change whole motherboard to be sure. Where can i look for it to be compatible, who should I ask or from what store that is legit can I buy it?I'd appreciate meta dev...
Refund
Hello I accidentally purchased beat saber and I would like a refund please.
Black mass cross
I just updated the latest update and there is a black mass cross looking thing on my screen that I can't get rid of. I tried turning off my quest but still there. How do I get rid of it? Really Anoyin.
Change Language in Among Us
Someone accidentally picked Japanese when starting Among Us for the first time and I can’t figure out how to change it to English. All the other apps are in English except Among Us. Please help!
Oculas
Pls help my ocultas seems to have stopped working properly. With the headset on it goes by show anything. No hand tracking no control center. If I reboot will I loose all my brought games.
Pre-tax price of Quest Pro in the UK
Hi, I just want to know the pre-tax price of Quest Pro in the UK if anyone can help me please.
Is Rift compatible with microsoft surface - please help?!
Hi, I was wondering if you could offer your expertise snd help me to get the VR headset I purchased to work (as I can’t figure out what the underlying problem is which has prevented it from successfully being set up).I’ve been trying to set it up on ...
UK keyboard tracking
Keyboard tracking for the UK version of Logitech MX Keys is intermittent, and has the incorrect layout. It would be good to fix this (and other international layouts), as Meta doesn't just have US customers!
support complain
Hi Can you please provide me with contact details to some one form support management., My sons Quest was send over and received by you already in July. replacement should to be send to him 2 days after and we are almost 2 months after. you cannot re...
Quest 2 won't cinnect to home wifi
I suddenly can't connect my Quest 2 to my home wifi. I can connect it to other wifi with weaker signals, but not the home wifi with good signal. It just says 'Connected, no internet' when I try. I also tried reinstalling my oculus app and factory res...
My Facebook account is disabled permanently
I didn't know why this happened. I didn't post or comment anything against Facebook. My Facebook id is almost 5 years old. It's too important for me.. how can i enable my id again
Resolved! Meta quest 2 controller replacement wrong return country
Hello i am having issues with a replacemnt on my left quest 2 clntroller. When I try to filll out the serial number amd return formular. It wants to send the replacement controller to sweden instead of Danmark whwre i live and it is locked in the for...
Referal not working
My daughter accepted a request from me for a referral and we have not received the credit. I would appreciate help please.
Meta account name
How do I change my name associated with my Meta account
Quest Link Question with Substance 3d modeler
Hi All,This is probably a silly question, but here goes. I'm using a Quest 2 with a link cable. I can connect to my PC, but I want to use Adobe's Substance 3d modeler from within VR. However, when I select the program, it just shows me the program on...
Airlink does not connect PC to Quest Pro
Hello,I have a pretty new gaming PC with nothing else on it that should meet the minimum requirements. I have installed the Oculus Ap and followed the instructions to use Airlink to connect my Quest Pro. It does not detect the headset in order to pai...
Beat saber on new oculus
Hello! A relative bought oculus quest 2 last year when beat saber was free for nee oculus quest 2's. He then send it to me and it was resetted. Can i get the beatsaber for free somehow
The guardians lines pop up during play
How do I stop the guardian grid popping up during a game?
Tengo problema de pago con tarjeta de credito
Tengo problema con el metodo de pago con tarjeta de credito, el error es : GraphQL server responded with error 1353048 Ayuda por favor!, estoy solo con demos
Accessing files
My pc does not have a usb c port on it, but I was wanting to install bonelab mods. Does anyone know if I can use an adapter or if there is another way around this? Thank you.
movies copied to pc are not showing up
connected Quest 2 to PC, copies movies downloaded as Quest 2 videos but do not show up anywhere on quest 2. not in Skybox, not in Files nor in File Viewer. But on the Quest 2 file viewer it tells me only have 20GB left so they are obviously there but...
Pro controllers can not correctly pair to Quest 2
Hi, I just got my pro controllers and tried to pair them to the headset through the Meta Quest iOS App.The pairing was successful in the App; however, I can't use them in the VR environmentMoreover, a system pop up the message "Controller Update Requ...
stains and black dots traces on screen
ı use my quest and close...not exposed to sunlight...one day later ı opened and ı saw some stains. how can ı send to service for control pls help me...
Pro controllers can’t track
I recently got some quest pro controllers to use with my quest 2 and they are having tracking problems the controllers are visible in vr but aren’t properly in the same position in vr and irl
downloading games slow
Hello! So I am having trouble it says I'm installing a game but it's not downloading anything and it's only a 1gb game I tried downloading another game an that didn't work either I've tried re installing meta app, reebooting headset, and even factory...
