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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
cant send a message to community support
Trying to get help with an issue regarding a wrongfully disabled account. The account is for an animal rescue business and was permanently disabled despite not even being used, the business is now about to be launched and we are without social channe...
Resolved! Quest Pro Controller Not Connecting
Last year I got both left and right quest pro controllers for Christmas, later in 2024 I broke the left one. Then this Christmas I got a replacement, a fresh new left controller. Then just a couple of minutes ago. I hit something and it stops working...
Resolved! Urgent Request to Address False Account Suspensions Due to Impersonation Claims and Submission Issue
I am copying and pasting this post from a member called Enes from the developer thread because her post is bang on and clearly being ignored as with all other meta complaint avenues in this scenario. I tried to comment there but I'm typically either ...
Resolved! Unable to private message
OMG, I tried to raise an issue with using the referral code, and used the private message, Its my first PM, and I get the error "You have reached the limit for number of private messages that you can send for now. Please try again later.", Its so bro...
Meta Quest 3 and received the Batman Arkham Shadow
Hi everyone, I'm new to using the Meta Quest 3. I recently bought a Meta Quest 3 and received the Batman Arkham Shadow game as a gift. However, I'm placing another order from a different store, and they told me that the Meta Quest 3 from Japan/Korea ...
Quest 2 Settings Crashing
Settings crashes when trying to calibrate the controller sticks, yesterday it was working fine. anyone knows a fix or am i gonna wait for an update?
LIVE and PTC V72 - Quest 3 doesn't charge when it's turned off if it's connected to a PC via cable
After this new PTC release, the Quest 3 I have doesn't want to charge anymore if it's turned off completely while it's still connected to my PC USB-C port. The Battery icon does show up but after checking, the percentage is not going up but instead l...
Unable to Make purchases with Existing or New Payment Methid
Hello, as the Subject Line says, I am unable to make purchases from the Meta Store using an existing or new payment method. The existing method has worked fine previously and nothing has changed with that credit card. I receive an email message stati...
I'm confused.
Some people have a square-like Universal Menu, and the UI background has a blue-ish hue as seen here:I have a Quest 3 running Horizon OS v74(European), and my Universal Menu is pill-shaped, and the UI is grey:What's going on with that?Is there some s...
Fusionner compte Meta
Bonjour, j’ai créé un compte meta lors de l’achat du meta quest 3, sauf que je souhaiterais le fusionner avec mon compte facebook déjà existant ! Est ce que cela est possible ? Est-il possible de transférer toutes mes données (informations, achats......
Guardians Frontline is locking up after initial calibrating combat suit
I have played game about 8 months & came back last week to see it was updated. Quest 2 opened it and stopped at “calibrating combat suit don’t move.’ Nothing happens after that. I bought a Quest 3 new & installed but the same thing happens. Any sugge...
Sketchy refund system.
I bought too many games that I'm not likely to play, about 10 titles which I decided I wanted refunded. I refunded 5 ( cause it wouldn't let me refund them all ) but I thought that was ok and I could refund the others later. Well what do you know, my...
Purple light when trying to go into usb update mode??
I was trying to do a side load update but then no command with side led purple I was holding the volume down button and the power button how did I get this it’s weird I was scared and walked away from my headset when I got this error message and aske...
5 digit code.
my headset is stuck on a screen that says " update 1 of 2 complete" .. How can I get out of that to get the code to enter on my phone ?
Headset settings "continue setup"
I'm trying to enable developer mode on a recently purchased Meta Quest 3, however in the Headset Settings, under in the Metal Horizon app, the only options are Continue Setup and Factory Reset.as far as I'm aware the headset is already setup and work...
Can't provide account details
I got a notification that says to provide account details or my account will be suspended and i click it, theres nothing on the page other than "continue" or 'not now" i click continue and it takes me to the language options website and theres no opt...
Quest 3 Tracking issues with Quest Pro controllers
Hi, I'm using Quest Pro controllers with the Quest 3, and when it works, it works amazingly well. However, it very frequently loses tracking when I take the headset off for any extended period (5 minutes, for instance). When I put the headset on agai...
Resolved! Why is app sharing not working with my Supervised Child's Account
I set my 10 year-old with a Supervised Child Account on our Quest 2. My account is the admin account on that device and I have confirmed and double confirmed that app sharing is turned on. I have a copy of BAM in my main account and I can play it in ...
Instagram Account Disabled For No Reason
Hello please help me regarding my concern on getting all of my accounts unbanned My account got banned again for no reason, I have been banned multiple times and I don’t think the ban was fair. I haven’t done anything wrong these are the accounts tha...
Instagram account
My personal instagram account was recently permanently suspended for supposedly violating community guidelines, but I have not done anything to violate said guidelines, as I rarely post on this account besides the occasional story. It is very frustra...
Insta account hacked
My insta account has been hacked and hacker has added his meta account. So even if after selfie video verification I'm getting in, I'm not able to remove his Meta account or remove my account as it's asking for his password. What should I do?
Instagram account hacked
Four days ago minutes before 16:02 (CET) I used my Instagram account @roxanne__mua from the mobile app in my Android phone to delete some posts I sent me by DM from another account.Then, I read my emails and at 16:02 I received one from security@mail...
Trying to buy pack for hoopzers vr
My kids wants the in-game pack for hoopzers vr basketball game, When you click to purchase it in game it sends a parent notification for perm to buy. I get on my account and authorize it. I then get on her vr and click her notification that I gave th...
how to get the free batman game
I recently purchased a quest 3 (my second one) that was supposed to come the new batman game but it is not in my library. Is there something special I need to do to unlock this game?
Requesting a refund
Hello,I purchased beat saber on my meta quest 3s on March 1st, And am looking to get a refund. I know I have less than 2 hours played on the game, and it hasn't been 14 days at this point. For some reason when I look at my Meta Link account purchase ...
Gym class not launching and sending me to home screen
Hello there!Just got a new quest 2 after my old one started having problems but one problem both the new and old headset shared is that gym class vr refuses to launch. I click on the the application, wait for the loading screen to finish, and then am...
ACCOUNT SUSPENSION
I need help about my account it has been 3weeks now and no one is capable of solving it. everyday the give me different agents and they ask me same question over and over and over and over. no ending cycle!!! i only have 50+ days to appeal for my acc...
Resolved! Meta Quest 3 for someone with ALS
My friend Steve has ALS and has suffered with this for 5 years. I decided to take over my Meta Quest 3 and you have never seen him light up more. He has no control over his hands anymore, so eye tracing is his only option. Is this an option on this v...
