90$ store credit at black Friday

I bought a Headset for my son,s birthday on Christmas/ black Friday when there was an offer for 90$ store voucher but did not get any. When I contact the support person, he said we don't have any proof of such offer. What is the problem with you?, th...

Missing items

How do I contact customer service , is there a phone number ? 

Issues with customer service and referral links

Has anyone else experienced issues regarding purchasing an Oculus from a referral link, being denied the credit, and customer service having the wrong information? I purchased this product from a referral code, gave it to a person as a gift, who acti...

Can't launch application on ipad 12.5.6

Actually the 188.0 version of the app dosent Works on my iPad (12.5.6 ios )Even removing it, re-install it, same thing, it launch i "see" the black screen is here , but nothing more

comment achetée une carte cadeau

je viens d'acheter mon meta quest 2 et je voudrais savoir comment et ou peut on acheter des cartes cadeaux pour quest 2

Project Stardust vr freezes while loading

Hey folks. I'm trying to play Project Stardust in vr. Every time I try to load it, it freezes durning loading. Help!.I can see it on my Quest 2 but freezes and distorts around field of view.

Bricked Rift S

My Oculus Rift S has a problem where it will connect for about 5 seconds, swapping my default audio device to the Rift S headphones, followed by a 2-4 second long beep and a disconnect, this repeats indefinitely. Because firmware updates require the ...

I've lost my headsets email adress.

Hi there, my friend has had a meta quest 2 headset for a while now, however after the horizon account update they have been unable to use the headset, as they have had to log in again. The problem is that the admin account used to set up the headset ...

Initial setup

Brand new meta quest. Charged it up. Started it and the O just fades in and out. Did a factory reset after reading other posts. Still nothing. Unit also will not turn off. Hold down button and it turns off for a second, then turns back on to the fadi...

Camera roll blank when i try to chane profile picture

Unable to travel!

I have had several headsets fail and say “Unable to travel”! I believe for me the comon denominator is a weak WiFi connection. I am trying to use a “hotspot” for my internet connection. I’m curious to know if anyone else have this issue, “unable to t...

Disconnected because of client timeout

When I launch the Gun Raiders game, I repeatedly get a "Disconnected because of client timeout." error and not sure what exactly that means since I can load pages through my oculus and stream YouTube videos with no issues. Please help!

Rift S headset dead

so i bought a used rift s off my buddy and it worked fine for 2 weeks. one day after I finished playing beat saber I put the head set down and get ready for bed and as I'm laying there I heard a loud pop. I got up to see what it was and saw nothing s...

Can’t login back to my original meta account

Hey meta I tryed to log back to my meta quest account in the app but it ask me for 2fa verification code so I put it in from my Authorization app and it says it’s invalid or there was a error I tryed logging in through Facebook instagram and with gma...

Dash encountered a fatal error. Please reload Dash to continue.

I assume people have come across this before but I can't find a fix for it. I'm using a Rift S and keep on getting this when trying to simply use the headset, it worked fine before Christmas but now won't let me get past setting floor level. I've res...

Oculus 2 display cutting off

Hi all. My Oculus 2 display is going dark after about 10 minutes. I can still hear the game for another 20-30 seconds and then the display returns off completely. Power light still shows on, but nothing I do States it back up until I hold power down ...

Horizon Workrooms stuck on passthrough when starting the app

After launching Horizon Workrooms I only see passthrough and nothing else shows up. I'm stuck in seeing my room and no options to proceed. Remote desktop is working and showing my device connected (with yellow dot for some reason).I've tried:1) updat...

Rift (CV1) Grainy Audio or Right side may drop out.Alternative audio solutions?

Hi Oculus Forum.My CV1 has grainy audio and/or depending on how my headset shifts the right ear phone drops out. Based on some looking around the internet the fault may be the cables internally to the headphones. I don't know. How can I have an alter...

Changing email in Meta

Hello, can I somehow change my email in meta account?

alert like a space ship from ear to ear when moving my headset

a couple of days ago my quest 2 started getting a notification sound when I move my head. Ive turned off all notifications put in do not disturb mode and it still happens. I narrowed it down to movement of my head. its almost like it has to do with m...

Video casting not working

When i try to sync a video from my quest 2 to my phone it doesn't work

Cant link Oculus quest 1 to pc please help

I recently got one and there was already an issue with the software but i fixed it after a long time of trying. Now i cant link my headset because air link wont work for an unknown reason and my pc's usb 3.0 port doesnt work. Please help me

My facebook account was disabled

Dear meta My facebook account is disable by mistake from your side because I fallow all terms and conditions than after my facebook account was disable so please review again and give me back my account r_enable please

Oculus quest2 WILL NOT PAIR

I have tried to pair headset several times and it will not pair. I even dated my first initial meta account and set up new account to no avail. Meta app sees the headset as it request code that is displayed on screen via headset. Once code is put in ...

Purchased Golf + by won’t install

Hi , just setting up my new Quest 2 and bought a few games which all installed ok, however golf + is saying it was unable to install. Any ideas on how to resolve this?Thanks James

Left controller not working

Left controller is not working on my quest.it shows that I have battery on my controller when I put a battery in but when I move my controller around it doesn’t work at all. I unpaired and then paired it again - I can feel the controller vibrate as i...

No option to log into my horizons account on quest 2 that I already have.

I setup my sister's meta horizons account on her quest 2 for her a while back, and it was working fine until suddenly my library stopped loading, I couldnt change anything in settings, nothing works. I couldnt log into the previously created meta hor...

RE4

I cannot access the game. I cannot set up parental permissions. Everytime I try it tells me I can't do it. Is there a number I can talk to a live person. These forums are very frustrating

Can't play my oculus. Can't log in.

Hello,When I turn on my Oculus it asks to either login in with facebook or my oculus account. Trying the oculus account, I put in my password then it says i need to update the oculus quest 2 by going to settings etc. But I can't access settings since...

Stylist tips

I found these in my oculus pro package and they're called styles tips does anyone know what they're for and where they go the diagram appears to show you putting them in the base handle of the controllers