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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
No option for oculus link cable on quest
I have a quest 2 and a PC I have played through the PC before using air link. The first time I try to use the official cable and it charges the quest and says it's connected on my PC oculus app but nothing happens when I use my quest, no option to li...
dont recognise password/email
whenever i wanna login at my oculus quest app and sign in my email adres and password the app says that either the email adres is incorrect or the password. i both changed my email adres and password and still it gives the same error. and it says i n...
App Library
Hi, my son tried a game which he didn’t like and he found a bit scary… we uninstalled it but can’t seem to delete it from the App Library… so he sees the picture every time he tries to use the headset… how can I permanently delete it so it disappears...
Unable to log into my oculus account after Meta account merge
I am on Windows 10, I have an Oculus RiftS and the Oculus PC application. I have just updated my Oculus account to a Meta account. I am no longer able to log into my Oculus account. I keep receiving a message saying that I have the "wrong email and/o...
Microphone on the meta quest 2 not working
The internal microphone on my meta quest 2 is not working. It doesn’t work on voice commands or any apps that I’ve tried. I have tried factory resetting, but nothing changed. Is there anything I can do?
oclus quest2 air-link ui graphic broken
How can I fix it? Factory initialization has already been attempted.
Sairento VR Quest 2 won't load
Hi all,I upgraded to a Quest 2 just recently, and everything has been great so far - with one exception. For some reason, Sairento VR refuses to load... I fire it up, I get a dark screen with the three doors and then I'm kicked back to the Quests' ho...
Referral link credit
Hello, I received a referral link from my son through messenger and when I click it, it takes me to a "log in to continue" page. I click that and then I get the Meta - continue with Facebook option. I click it and the message - For your account secur...
Game not working
I am making a game and I thought it was done but when i put it up on app labs and I got it on my oculus, it wouldn’t open fullsceen! Nothing works Vr sandbox link I made it in unity. Does anyone know what to do?
Resolved! Bootloop after failed automatic update - Factory Reset not working - Quest hard-bricked?
[Maybe I wrote it in the wrong sub-forum. I am adressing the support with my problem.] Hey guys,before anyone asks, I already opened a support ticket 3 days ago and wait for the answer of the Oculus team but I wanna ask for your support and suggestio...
Meta quest 2
My first quest 2 just stopped working one day so I bought another. It is used and has an account on it. It will not let me add my account. It says something went wrong try again later. I’ve gone to meta.com/device and entered the code. It says invali...
Meta quest 2 beat saber
Hello when i play beatsaber now only the first box is normal the rest fading away before they got to me.whats the problem plz help
Link Cable charging but not detecting PC
My Link cable has stopped detecting the PC. It still charges the quest 2 and air link works but not the link cable. It had been working fine and just suddenly stopped working mid game. The USB port still works. Any help would be appreciated Thanks
restart my account
Hello instagram support my account was disabled by mistake i am sure because I didn t violate any rules people reporting me and bullying me so thay report my account is there anyway you can help them get my account back thank you so mach
Referral Credit Not Coming Through
It's been about 9 days since I had activated my oculus quest 2, that I had bought with my friends referral link, and after activating it no referral credit has come through for 9 days.
Can't download Beat Saber (Windows 10)
I'm reinstalling all my VR stuff after a PC upgrade. Beat Saber seams to fail at installing every time I've tried. Windows will pop up and say it 'couldn't download. Please check your connect and try again, or visit Oculus Support.'All other games ha...
Pin
Helpi do not know my PIN number and I have tried many ways to get a new pin and nothing works. I have not received the email from you to change my pin though I have tried about 6 times requesting a change. I can not change the pin myself because I do...
Cant add new account
When i go to my setting and account setting aint there so i cant add another account need help?
"Graphics card not compatible with Quest Link."
I've been playing a bunch of games using PC VR on my Meta Quest 2throughout 2021-2022 but recently i got something new... one day i was connecting to the new steam game "among us VR" when i got a message saying, "Graphics card not compatible with Que...
Quest 2 Link for PCVR works for 15 minutes then deletes my graphics drivers
I’ve had the quest link for 2 years now and it has worked flawlessly with my computer, but for some reason yesterday I was playing PCVR and my screen freezes then went black, I check my pc screen and it is black. When I restarted my pc both my monito...
Didnt get Resident Evil 4 code in Quest 2 Bundle
I purchased the Quest 2 within the promotion frame and only got an email for beat sabre. I looked around and inside the box and have not received any code for Resident Evil 4. If anyone could help me that would be great.
Multiple accounts issue
So my sister and I both have a quest 2. We share an account which my mom didn't know so she changed the name. And now I can't change it back. We both also have the free game gorilla tag. But I get kicked off when we try to play it together. How do I ...
How do I gift and all I already own ti someone else who has an oculus quest 2?
It seems that the area no way to give an app that you already own, which is frustrating and makes no sense. Is there some way I can? I want to gift supernatural to my wife, I own it and we have separate accounts? Any help is appreciated.
Help I
my screen randomly turns around the over direction even when I’m not in games. Does anybody know how to fix this
Both controllers not pairing
Changed batteries in both controllers and now they won’t work or pair ! How do i fix it other then restarting device 10 times ! If i do a factory reset what happens to all the games i paid for ?
Cant Install Beat Saber
I've owned Beat Saber for a while now I was going to update it but it wouldn't work I uninstalled it hoping to reinstall it and it goes to download then stops at 0% then it says sorry we couldn't install beat saber please visit Oculus support for hel...
Meta Quest Games Not Working
Hi,I've had an Oculus Quest 2 for a while now and on the whole it's been great. However there is one lingering problem that I don't know how to fix.If I purchase a meta quest game I'm told that I need to install meta quest to play it. I thought that ...
CANT MIGRATE OCULUS ACCOUNT
First it would not accept my birth date, now It will no longer prompt me to make a meta account. Fix it
sent controller's back with faulty headset
ANYONE had any issues sending faulty oculus and not getting controllers back. meta live chat said that I should not have sent and read back a disclaimer that I should have been informed about in email. Read email back said nothing whatsoever. Feel li...
Unable to travel in horizon worlds
It's been about a week now and I still can't travel in Horizon world. I can't seen to use venues either...is this ever getting fixed?? Should I just cut my loses with this thing? Since the Meta merge the quest has gone to trash. Notification bar not ...
