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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beat saber has disappeared from my app library

Today when I turned on my headset, beat saber was missing from my list of apps. On my Meta Quest app, it shows in my library as being recently played but not owned. I have rebooted my headset multiple times but it's still missing. Please give me my c...

Quest 2 not loading into link home

I have been trying to connect my pc to the link but all of a sudden it is not working. I have tried everything, updating drivers, doing the link repair doing the oculus client repair, and about everything else you can think of. What happens is when I...


I just purchased the NFL game and do not like it. Would like a refund. 

Getting ASW to work with F1 22 using OpenComposite

Looking online, it seems like ASW is supposed to work on all games and not just games using Oculus mode. But I can't get it to work with F1 22 using OpenComposite. I've even tried setting PC ASW to "Force 45fps, ASW enabled" but with little luck. How...

rektrex by Level 2
  • 1 replies
  • 0 kudos

Need Help With A Problem

For some reason, Whenever i install beat saber, It gets to the "installing" phase but after a few minutes the game resets and i have to reinstall it all over again. Does anyone know whats happening?

Oculus Storage Problem

Hi there, my oculus quest 2 says it has 5 or so gb of storage left even after deleting 20 gbs worth of items. It says "Other accounts" are taking up 33 gbs. I have one other account and if I log into it and check the storage it says the same thing. I...

Amewdio by Level 2
  • 3 replies
  • 0 kudos

Resolved! One of the multiple can't add payment method issues

Grabbed my brand new Meta Quest 2 fromt the box. The good news is that i was able to add Beat Saber for free as part of the promotions. The bad news is that I can't add any payment options in order to add the song packs. I have tried :1. Web (Chrome,...

Voice chat over Oculus Link too quiet

Party chat being too quiet when using Oculus Link. When I start the party chat from my Quest I can hear them fine, but when it's through Oculus Link the chat is so quiet I can't hear anyone over the game. What can be done about it?

Anonymous by Not applicable
  • 3 replies
  • 3 kudos

I need help with the Oculus app for PC

I downloaded the setup for the oculus PC app(multiple times) and when I go to open it and press yes to the Windows confirmation it shows up an error saying "Unable to start process" Can someone help?


Apps not working

All of a sudden the apps on our headset are either unable to load or say we have not purchased them - what could be wrong?


When I go in an app or game my meta quest 2 shows me a loading screen for a second and turns me the other direction I’m facing.

dremlul by Level 2
  • 1 replies
  • 0 kudos

Resolved! Controller trackings issue

I never had this issue before but this morning I decided to get on the the oculus, couple of minutes later my controller loses tracking i thought it was a normal issue so I decided to take out the battery and put it back in it but didn’t work. I unpa...

PC not recognizing Oculus Quest 2

So, I'm trying to get mods for Blade and Sorcery but in order to do that I have to plug in my Oculus to my PC. I don't have the Link cable so I just use the charger cable that my Oculus came with. It USED to give me the pop up of asking me to allow a...

Error "Sorry, we couldn't add your payment method"

I have been trying to enter my credit card in the Payment Methods section on all devices and continually get the "Sorry, we couldn't add your payment method." I contacted the bank and the payment is not blocked. I am ready to give up...

Trying to dl horizon worlds

I'm in the US...I set up my oculus quest 2 ,2 days ago...its been 50 hours and I still cannot download horizon worlds pretty upset about over 18 and I've waited the 48 hours grrrrrrrrrrrrrr

Authentication not working on Meta app w/ Rift 2

I am able to log in to on my iPhone via the Google web browser but not via Safari or the Meta app. I've been banging my head against the wall for hours trying to sort this out and at this point in time, I am about to give up and return the p...


every time i connect to wifi it pulls up a browser saying that my device has been paused, i tried rebooting it and it is still not working

accounts not linked properly

I have just attempted to link my old oculus account with my Facebook account. I have finally managed to get into the oculus app but none of my previously purchased games are there.It was a very confusing process and there is a good chance I have not ...

last update issue

So to start I haven't used my quest in probably 6 months or so, I believe it was on version 45 and when i turned it on the other day it had to update to version 47, also within this time I set my pc up, it has a Ryzen 5 5600g, ASUS dual gtx 1060 3gb ...

Factory reset issues

Hey guys. I feel like a dope. I did a factory reset and lost all of my games. Please tell me there is a way to find them. Any ideas would be greatly appreciated, and thank you in advance.

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