Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 14034 Views
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I cant do anything

I have a oculus quest 1 and havent played it in a few months and I wanted to play it again when trying to open my games it dosent load at all or loads forever and when I try to buy games or look at the store it just loads and tells me error and when ...

vlll by Honored Guest
  • 256 Views
  • 3 replies
  • 0 kudos

Resolved! Cast sound not working

The 'cast' function doesn't transmit the audio of videos playing in the browser or the audio of built-in applications; it only transfers system sounds in the stream. Microphone audio works! So when I open the 'meta cast' page in the browser, this phe...

Parental Controls are a Joke

Admin account is not locked when my kid picks up the headset. They must switch to kid account themselves, but why would they if they don’t have to.Casting can only happen on Admin account. Parents should be able to cast into child account to monitor ...

Meta Quest 3 right Controller jittery

Booted up my Quest 3 for the first time and both controllers worked fine. When it updated the firmware for both controllers for the first time my right controller started jittering like crazy, as if it's continuously falling. Its inputs (joystick and...

oxytal by Honored Guest
  • 348 Views
  • 4 replies
  • 0 kudos

oculusmirror.exe

oculusmirror.exe just shows a black screen. Headsets on playing a game on steam vr. If I click the oculus mirror window nothing happens. I believe clicking on it should bring up the menu bar. I've watched countless videos and tried every fix I can fi...

Truvoice by Honored Guest
  • 257 Views
  • 3 replies
  • 0 kudos

Resolved! Can front silicone covers increase tempratures?

everyone knows the quest 2 and 3 silicone front covers. And I have one on my quest 2 and I am wondering if a thermally non-conductive material covering the front of the headset can damage the internal components. my biggest concern is the battery bec...

furry1245 by Honored Guest
  • 250 Views
  • 2 replies
  • 0 kudos

Resolved! Is this research study a scam?

Is this may 1-31 1 hour research study a scam? I don’t want to just give out my information to some organization without knowing that other people got it too, so if you got this email too please let me know

Resolved! Quest 3 network speed not consistent, other devices are OK

Hi guys. Does anyone have an idea why only my quest 3 has problems with network speed consistency?Details: I am measuring network speed between Quest 3 and my PC and I noticed that speed is inconsistent, speed graph looks like periodic waves (first p...

1.png 2.png

Problems with logging in on my Quest 2

So I got on VR and went to sign in and it wouldn’t let me sign in. I thought that it was a problem with the controllers not connecting so I powered the oculus off and on again, that didn’t work, I thought ok I will reset the oculus. Oddly enough, the...

Account mistakenly permanently suspended for weeks

My Oculus account was permanently suspended about 3 weeks ago. This message told me to contact Meta support. No reasons given for the ban. No emails from Meta on the subject. I recently bought a 2nd hand Quest Pro from the original owner and played f...

OriBird by Honored Guest
  • 1751 Views
  • 9 replies
  • 0 kudos

Email scam?

Hello there I just got this email and honestly would love to help send in information of my oculus if this is truly from you guys.thank you 

IMG_2660.png

Need Help with a Lost Package and Refund Process

Hey everyone,I’m reaching out because I’m stuck in a frustrating situation with a lost package from the Meta Store and could really use some community wisdom or a nudge from any Meta Store team members here.I made a purchase, but unfortunately, the p...

Can’t entered a payment method

I am trying to buy contractors showdown so I am trying to add my payment but it said sorry can’t add payment method so I was thinking if someone could help me

I cant purchase anything

Hello If anyone can please help me. I’ve been trying to purchase a game or in app purchases but every-time i try it says “request could not be completed until further action” I've tried sending a report but noting works. They don’t contact me at all ...

Account retrieval issues

Hi, Need some inputs with our oculus quest 2. our device is locked with the email of our previous employee and we can't find a way to get into it. it is only giving me a 8-digit code and needs the associated email that is tied into the device. any he...

Quest 2 - Steamlink "Computer Not Found"

I recently bought quest 2 and i'm trying to connect it with steam link and a message "computer not found" keeps popping up each time. Yes, enable remote play is turned on from steam settings.PC Specs - RX 6600 Ryzen 5 5600xComputer is connected by et...

Anonymous by Not applicable
  • 295 Views
  • 2 replies
  • 0 kudos

Quest mistake USB 3 connection as USB 2

I am trying to connect my Quest as Link connection with different cable to my PC, I tried USB-C to USB-C and USB3.1 gen 2 ports with USB 3 to Type C cables but no matter what it always shows a USB 2 connection with slow speed

Screenshot 2024-05-01 152704.png
Marced95 by Honored Guest
  • 215 Views
  • 3 replies
  • 0 kudos

Resolved! Cannot pair left controller/ blinking white light

My left controller suddenly stopped working. I have unpaired and paired, Reset the oculus, and Changed the batteries; it still will not pair. It continues to blink white over and over. Is there a solution for this??? Frustrating!!

souber09 by Honored Guest
  • 40388 Views
  • 36 replies
  • 5 kudos

New to VR

Hello,I am new to the VR world. I bought a Quest 2 yesterday and was greeted with a message in the Oculus app on my PC saying that my PC doesn't meet minimum specs. I tried a link anyway and at least Assetto Corsa seems to work mostly fine and the he...

Resolved! My oculus keeps turning itself off

I put on my headset and see the Meta logo spinning. After that, a gray screen appears for 4 seconds. Then I enter my password, but it lags a bit. Next, a black screen with three dots shows up for about 5 seconds. It says the system utilities aren't w...

Oculus Quest 2 missing Beat Saber from library

So I’ve had beat saber on my quest 2 for 3 years with no problems until today. I went to go on it and for some reason it wasn’t in my library. When I went to the store it said I had to pay $30 to get it. Idk why it randomly deleted itself. I’ve spent...

Truble logging in with my old e-mail

I need help, I bought the Oculus Quest 2 in November 2021, I used it for a while then I left it in a drawer, a few days ago I wanted to use it again but I got a pop-up saying I had to accept the terms of March 27, but I didn't know how, so I set the ...

Team di assistenza.png

all games are below my physical floor

I've just bought a quest 3 and everything worked fine, but suddenly any game iI launch are just below my feet. I've tried setting floor level, clear guardian cache, restart with sticks on the ground... nothing appears to be working. Has anyone encoun...

Adrn_bjd by Honored Guest
  • 480 Views
  • 2 replies
  • 0 kudos

EXPIRED CODE FOR RE4

So i wanted to redeem the code today but i noticed that the code was expired. So i just hated my life in that moment becuase the game reisident evil 4 is a good game. But it is pretty expensive, so i was wondering if i could possibly get the game bec...

xNaik by Honored Guest
  • 149 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels