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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2896 Views
  • 69 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Help

i bought gorn on the quest 2 and i recently got a link, i was told i can download it for free on the oculus link pc app but i cant, it's asking me to download it again

V26 Rift-S No longer working

After the V26 update push, My Rift S will only show the three blinking dots.It worked perfectly before the update.Oculus has sent a refurbished unit to me that does the exact same thing.It has been over a month now.Anyone have a fix for this ?

"USB 3 connection recommended" ?????? :'(

I got this issue that is driving me absolutely nuts and was wondering if anyone can help? I have connected my Oculus Quest 2 to my computer with a usb 3.0 cable (it is NOT the official Oculus Link cable). The cable is a usb 3.0 cable (it has blue con...

My score won't show up in leaderboards...

Hi! I'm sharing Oculus with my wife, and we have a main account that we created together. When the feature to add an additional account was added, I've added a personal account just for me, but what is bothering me that I can no longer compete with m...

Drasta by Honored Guest
  • 325 Views
  • 0 replies
  • 2 kudos

Oculus Rift CV1 - No HDMI Connection

For 5 days I've been trying to get this Oculus Rift CV1 headset HDMI to work with no availI've struggled with the steps and recommendations from Oculus Support but still no luck with their help and other places online. Its been a hassle and a pain to...

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Problems with setting up a password

I'm doing my first ever setup for my new Oculus Rift S and a message keeps popping up on the PC Oculus app asking me to create a password for my Oculus account and it reads as follows "You previously set up your Oculus account using your Facebook acc...

I’m 12 so I have no stable job

I’ve been trying to refund Arizona sunshine and I bought it on March 12th and the refund just got declined and now I’m stuck with a game I do not like and -$40

Katunion by Honored Guest
  • 547 Views
  • 3 replies
  • 0 kudos

Order not tracking

Hey y'allSo I ordered the quest 2 a month back, and the money went through and claimed that the package was being shipped on Feb. 22nd. It's been over a month and the tracking number (the carrier is DHL) is not available. Granted, the address is an A...

DirtKola by Honored Guest
  • 243 Views
  • 1 replies
  • 0 kudos

Lost pin

I have had oculus 2 for 24 hour and I only saw a pin once in the glasses. Now I cant buy anything and I dont get send the link Ive asked for 15 times for reset password. Can I fins my pin anywhere in my account?

minabarn by Honored Guest
  • 213 Views
  • 1 replies
  • 0 kudos

2machines

I bought two machines for my wife and I. How can I play a game that I downloaded. Can she play to or do I need to buy the game for her too.

Rift S won't turn on

Hi.I just bought an Oculus Rift S and I followed the setup instructions. Everything worked perfectly, I put on the headset and I could see the vr environment. When I ajusted the depth with the depth adjustment button, the screen turned black. It had ...

supgreg by Sightseer
  • 1281 Views
  • 2 replies
  • 0 kudos

Multiple things are wrong with my headset

When I try to take a video in the oculus nothing happens.When I try to take a photo in the oculus it gives me an error saying that my photo was not saved.I also purchased Beat Saber from the Oculus app, but cannot install it. When I try to install it...

Changing the Facebook account that is linked to Oculus

Is there anyway of changing to a different Facebook account? I know people make burner accounts (I did) to use the Oculus but I think I actually wanna switch to my real FB account so its easier and just makes more sense to me. Is it not allowed to de...

Black/Grey Screen after selecting a profile picture

Hey guys. So I've noticed that everyone has been having this same issue where after you select a profile picture, it takes you to a black/grey screen. Does anyone know if they'll be fixing this soon? Thank you!

Itz_Stxrz by Honored Guest
  • 480 Views
  • 4 replies
  • 0 kudos

Cant boot up oculus link quest 2

I have the wire connected, I have the software on my pc, i enable oculus link when prompted on my quest 2, i open it up and i get this message "we have an important update for you please remove headset to continue" what do i do

Oculus Quest 2 not booting after first time system update

I just bought my Oculus today and I went through the first time setup steps and it prompted me to do a system update. After the update completed my oculus will no longer boot past the logo and a grey/black screen. I have tried factory resetting it mu...

Oculus app

Has anyone found out how to fix the gray screen or when they are ganna fix it

*They are currently fixing the Grey screen issue*

I just got off chat with a Oculus personnel name Princess. She was so nice . She said that Oculus knows about it and they are on it. She couldn't give me a when, but they are trying. I told her to relay the information to her manager so they can con...

jasegoat by Honored Guest
  • 923 Views
  • 4 replies
  • 4 kudos

Oculus quest app grey screen

I just got my oculus today and I was trying to set up the oculus quest 2 app on my pc and after I sign into facebook and choose my profile pic I am presented with a grey screen can anyone help I feel like I have tried everything

Nuke420 by Honored Guest
  • 2082 Views
  • 13 replies
  • 2 kudos
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