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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3733 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How to change Oculus to another driver?

Hey everyone, right now I have the oculus setup in my D drive instead of my C drive. But when I got to run the setup, it fixes my location onto the C drive when instead I want the Oculus Software to download to a different drive. I've looked at anoth...

SP3ZY by Honored Guest
  • 171 Views
  • 0 replies
  • 0 kudos

Resolved! Oculus Rift-S Black Screen

Hi, so I got a Oculus Rift-S for christmas, and I've done the setup and everything, however.Whenever I try to "continue setup in vr", there's just a dark screen. Audio works sometimes, it switches from working to not working.I've skipped the setup, a...

Avenze by Explorer
  • 4673 Views
  • 9 replies
  • 0 kudos

Connection

I've plugged in the display plug, but it's saying I need to connect it to the dedicated graphics card, but the pc has a graphics card, I'm a little confused, any help would be appreciated, thanks

OCULUS RIFT S - PORT RESET FAILED - PLEASE ANSWER

Hello, anybody with port-reset failed issues for oculus rift s after rebooting the machine and having what appear to be device manager issues with their headset, i don't know if it's proven yet however i've raised it with support; "Faulty Cable?I hav...

please if u not listed a game please left a money 39.99$

sir I played a lot of game publisher not be delete why you are delete a game my English not good because I live in Pakistan. sir I paid a 39.99$ .please back my money or back my game I write a two option .please tell me a good answer thanks sir be ha...

zahid001 by Honored Guest
  • 182 Views
  • 1 replies
  • 0 kudos

Acc not launching in VR mode under oculus app

So I have acc installed in steam . I loaded it into oculus and when I click it in the oculus app it loads it in desk top mode .. I can laund in ovoid app if i Laing it in steam . In steam I click ACC it give me 3 options launch desktop , launch seam ...

Playing Oculus through steam,floor too high.

I have a few vr games purchased on Steam(previously had a Vive which i returned) but any attempt to play the results in the in-game floor being too high/view too low.Anyone know what is causing this and how too solve?

addyb73 by Honored Guest
  • 11532 Views
  • 10 replies
  • 0 kudos

Something went wrong

Why cannot I play? Something went wrong???? Well I spent 300 $ and some change for this . So WTH I need answers why I can't access !!!! Seems it happens alot sounds like a class action to me

AmarisJoi by Honored Guest
  • 253 Views
  • 1 replies
  • 0 kudos

Multiple issues with Quest 2 and can't open a ticket.

Hello! So i just got an oculus quest 2 a while ago. Both me and my wife uses the device. My wife is the admin of the device, while im the second user. Even tough on the first day the device was visible for both of us on our mobile phone, on my accoun...

Thaesis by Explorer
  • 331 Views
  • 1 replies
  • 0 kudos

Oculus controller popped

So I was getting off of my be headset and was going to unplug the link cable but I dropped one of the remotes and it look like this  

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obamarock by Honored Guest
  • 198 Views
  • 1 replies
  • 0 kudos

Accessories

Is there anywhere I can buy a set of controllers for the rift s? I can only find left controllers on eBay and Amazon .

Windows 7 can't use rift s

I went to install it and was told that it bizarrely requires Windows 10, making it unusable for anyone with Windows 7

F7 by Protege
  • 7750 Views
  • 24 replies
  • 1 kudos

Help please

I have an s10 after research i bought the gear vr with controller as suggested. I am a bit behind on this technology lol how do I get this work as can't download anything from the oculus app. Any assistance would be much appreciated,Thanks in advance

Resolved! [Rift S Touch] 3/16/2021 - Black Screen Out Of Box

So, I literally just bought a Rift S yesterday, since my PC isn't that powerful, so I know I can't run a Quest 2.The Rift S has the dreaded Black Screen and No DisplayPort issue, even after I plugged in the DP to my integrated GPU after plugging in t...

Oculus Quest 2 Link not working!

I have owned my Quest 2 for close to 3 weeks now. I bought this as an affordable option to use VR in sim racing. And, not once have I been able to do that. I have tried all the usual suggested solutions, spent a fortune on cables, updated everything,...

SH4KE_794 by Honored Guest
  • 484 Views
  • 4 replies
  • 0 kudos

Customer Service

Has anyone else had a terrible experience with Oculus's customer service? I had my Oculus Rift S stolen before I could receive the package, and Oculus has made me jump through multiple hoops just to get them to say they will "look into a refund/repla...

Bfinny by Honored Guest
  • 226 Views
  • 0 replies
  • 0 kudos

White spot appeared on Quest2, a stuck pixel?

Only purchased this on 22 February and already developed a fault! I have already contacted Oculus support. This white spot is very noticeable. So needs repair or replacement. Purchased from Argos in SE London, UK. I have contacted them and they are w...

"the oculus system has lost its connection to the display"

Been unable to get into any of my games or programs with the headset. I get the message: "the oculus system has lost its connection to the display" On the computer screen, and I get nothing but a strobe effect in the headset.Updated the GC DriversDid...

dafada by Honored Guest
  • 279 Views
  • 0 replies
  • 0 kudos

Oculus software not downloading. please help

I have tried to contact oculus support and they have been absolutely no help. I uninstalled the oculus app once before and went to redownload it and it will not download past 138MB/5.17GB. I have disabled anti-virus but nothing changes. any help woul...

Processor is not recognized

I downloaded the compatibility check on my pc and it says that my processor is not recognized. And when i buy a rift s will it affect something or it doesn`t matter.Btw my cpu is i5-8500

ManForLyf by Honored Guest
  • 542 Views
  • 5 replies
  • 0 kudos

Initial Connectivity

I just bought the Quest 2 headset and am trying to set it up.; When I try to connect the headset to the mobile app, it won't connect. It just keeps cycling on the "Looking for Headset" screen. I haven't had a chance to enter the code in, and I've tri...

Is my Oculus Quest 2 screwed? Help

Ok so I was playing Echo Arena, and due to my headset not being tight enough the headset fell off my head backwards and hit the floor after tilting my head back too far. Ever since that happened when I try to set the guardian, the floor height will o...

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