Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3601 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

A button stays pushed in

My A button on my Oculus Quest 1 controller stays pushed in despite me not pressing it down. Does anyone have a fix?

Paid for game no download

Help please , im new to vr , on sideqeust warplanesww1 said purchase app oculs , so I did £10 99, I will say realised had not plugged pc into head set, the money went through pay pal to oculus Facebook Ireland, but there was no download, checked pc ,...

Spitman27 by Honored Guest
  • 128 Views
  • 0 replies
  • 0 kudos

Oculus headset constantly losing tracking

Ok so this has been getting worse and worse. Whenever I turn on my headset it doesn’t remember my boundaries, ever. I’ve feted them, made multiple in he same spot, everything. Additionally when I’m playing my game after 20-30 minutes the my headset w...

Beat Saber DLC wont load

It shows as purchased in the Oculus store. I can download 1 song, and then the rest of the songs cannot download.If i restart the entire app, then i can choose a new song, none of the other ones will work.I did a clean install. deleted everything in ...

Anonymous by Not applicable
  • 4138 Views
  • 1 replies
  • 0 kudos

Oculus Quest software Issue

Hello I'm having issues with my Oculus Quest. It will not let me access any app or my account information when I click on them with my controllers. I've tried turning it on and back off and updating the system. Any help you can offer would be greatly...

Resolved! How money received for referring friends is discounted

I have the doubt of how the money can be used to refer friends. I think I understand that it cannot be used with games on sale. My question is if for € 30, for example, if I buy something for € 20, is it considered used up, or I have € 10 available f...

Resolved! Error performing query

I've been trying to buy Gorn for over 12 hours now, but I keep getting the same error. I've tried resetting my headset and my phone. I've relogged in from my facebook. I've tried to purchase the game from several devices by I still keep getting the e...

BejB-i- by Honored Guest
  • 8772 Views
  • 4 replies
  • 1 kudos

Quest 2:Power button plus volume up

I have been hearing a lot of things recently about power on plus volume down before the quest 2 boots up but I tried power button plus volume up and it just says no command and I was wondering how to get past that screen and go into recovery mode. Ho...

WeebuSans by Honored Guest
  • 1522 Views
  • 1 replies
  • 0 kudos

The walking dead saints and sinners quest 2 and rift

Hi, I firstly bought the game on quest 2.Then I bought the cable to connect the quest 2 on my computer and I downloaded the rift version.Is it possible to use the quest 2 save on the rift version of the game? Thanks

Clement79 by Honored Guest
  • 251 Views
  • 0 replies
  • 0 kudos

Two alternative reset (recenter position) viewpoint.

Hi at all!I cannot reach some switches / buttons with my "hands" because I am hindered by the desk.I have seen that if I re-center the Oculus by moving the chair back,I can reach them without obstacles, but at the moment I do not have the possibility...

I-OMBR by Honored Guest
  • 346 Views
  • 1 replies
  • 0 kudos

accounts

Is there any way to delete an rift s account or do I have to factory reset and if that is the case how do I do so.

Can’t refund

So my little brother bought population one on my oculus quest 2 and can’t refund it because I’ve bought it before didn’t really like it and refunded it and he bought it again with my card and it won’t let me refund it

Fuseee by Honored Guest
  • 209 Views
  • 0 replies
  • 0 kudos

External graphics card

I can’t connect my oculus to my pc because the graphics card isn’t good enough, would using an external graphics card work?

Anonymous by Not applicable
  • 649 Views
  • 2 replies
  • 0 kudos

Wireless Headphones for Rift S

Hello,I'm looking for wirless over ear headphones with mic, which fit over the headstraps of the Rift S.The corsair Hs70 pro Wirless is an example but I don't know if this one will fit over the Halo band.Does anyone know any good options which will f...

Misterfun by Honored Guest
  • 5289 Views
  • 9 replies
  • 0 kudos

Oculus link with quest1 started lagging after windows update.

Hi guys. I am new in these forums so be gentle :). I `m not using my computer so often, so there was a about 30 days after last play. Now, Couple days ago I started to play beat saber with oculus link and everything was fine. I shutdown my computer a...

J-Guy by Protege
  • 320 Views
  • 1 replies
  • 0 kudos

Refunding

I refunded the virtual desktop but its still waiting and 3 days already passed about that. When im gonna take my money? Its still waiting. It says “ money refund requested “

5F530E0C-2C7B-4245-AD83-2DF84D957324.png
Cemsvo by Honored Guest
  • 161 Views
  • 0 replies
  • 0 kudos

Passed through short cut never works!

Passed through short cut never works!I’ve been trying this every goddamn day I go into my settings and I set the pass through shortcut to non! It has not worked once! Not one single time! There is absolutely no customer support from oculus this is th...

The Climb Won't Launch, every other game works fine.

As title says. When I start The Climb, it goes through the various startup pages with CryEngine and Oculus and hints, then closes after those but before Main Menu, and brings me back to Oculus Home. Every time. I have tried restarting computer, shutt...

The Climb 2 won’t start on my Quest 2

I have a brand new 64gb Oculus Quest 2, not using a PC, and The Climb 2 simply will not start. Any time I boot it up I get the initial title screen, a short blip of audio, and then everything cuts out and goes black. No error message or anything, it ...

JCPatrick by Honored Guest
  • 1871 Views
  • 2 replies
  • 1 kudos

Mic

Anyone found a solution to the Quest 2 mic not working via link... I've tried everything.

OakGam3r by Honored Guest
  • 383 Views
  • 0 replies
  • 0 kudos

Cannot use social features in VR

Whenever I try to check my chats (in vr), I get stuck on a loading screen! However, when I check my chats through the oculus app on my PC, it works just fine and I can chat with my friends. Same goes for parties, friends, literally everything that yo...

h0_ by Sightseer
  • 255 Views
  • 1 replies
  • 0 kudos

refund, rift s, quest

I bought in death on rift s and I also own a quest and not only is it not free on quest but it never once on the store nor in the game (on rift version) did it state anywhere that the quest version is the only one they work on now. wondering if even ...

refunding

I bought in death on rift s and I also own a quest and not only is it not free on quest but it never once on the store nor in the game (on rift version) did it state anywhere that the quest version is the only one they work on now. wondering if even ...

rift libary and quest

I bought Arizona Sunshine on rift, is it possible to switch it on Quest 2 J'ai acheté Arizona Sunshine sur Rift, est-il possible de le mettre dans ma bibliothèque du Quest 2

New phone

We have Samsung gear be glasses and we haven't been using this for a very long time because our phones didn't work. Now I have bought a s6 edge for the occasion and we were thrilled but nothing happens when I install the app and use the glasses. For ...

Oculus Store Voucher

Whenever I receive a notification in the App store that I can get a discount promo code on my next purchase of an app/game they never ever work. This is the second time receiving that message and when entering on purchasing a new game they say can’t ...

Labels