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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Why does the headset diconnect every few seconds ?

Have anyone a solution for this? We received the Oculus Rift CV1 last week, and it have been so frustrating to work with, and it is failing all the time.We run on a GTX 1060 (We can be in the HTC VIVE for hours without any failure at all)Every few se...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

No display on my rift

I just got the Rift for XMAS and I set it up but when I put it on the screen was pitch black anyone know of this

DCS Digital Combat Series

Can anyone give me a baby step by baby step how-to on using Rift in Digital Combat Series? I have tried enabling it in the settings inside of DCS, then I have right clicked in Steam and chose Launch Rift Launch in Oculus VR mode and nothing...the sim...

HDMI setup not working

So I got a brand new Oculus for Christmas, and I'm in the process of setting up the Oculus Rift. I've pugged in the USB but when I plug in the HDMI, it says that it is not plugged in. I was wondering if I am doing something wrong or is it my computer...

Sound levels

Is there a way to raise or lower the audio levels?oculus gear vr

Damaged Core - Pending Hardware Issue Error

"You have a pending hardware issue that is preventing you from entering VR. Please check that your headset and sensor are connected.The game will now quit."When launching Damaged Core, after the window for it opens, I get this message and it closes. ...

Vaniu by Level 2
  • 4 replies
  • 0 kudos

Getting ready to put my 9mm to this POS

I won't show this system to my friends nor recommend it for purchase until this issue can be resolved permanently. In fact, avoid it! At least that's how I feel right now. Really frustrated with what I've spent on this with the amount of time screwin...

MiReal by Level 3
  • 18 replies
  • 0 kudos

Network error for Gear VR

I keep trying to down load the software to get the bracelet set up and I keep getting this error message: it says it's "connecting to server" and then goes straight th "error occurred. network error." what do I do????

lauchjo by Level 2
  • 0 replies
  • 0 kudos

Weird problem with oculus and laptop

So, i have a problem that i have not seen anyone else with. Whene my laptop is unplugged my oculus works great however, when plugged in the oculus freaks out and stops working with the screen intermittently turning on and off and flickering and just ...

Log in

I created an account when I first got the GearVR about a year ago. A couple of months ago I uninstalled it from my phone. The other day I reinstalled. It worked fine until I went into the store. There was a game I wanted to purchase but it wouldn't l...

Payment method won't work

I cannot add a payment method all I get is "something went wrong". I have tried reinstalling the store app and everything. Please help...

Oculus home setup won't run

for some reason the Oculus Home setup just won't launch for some reason. I've tried turning my antivirus off and enabling it in the firewall but still no luck, does anyone have any ideas of what the problem is.I am using windows 10. Never had this pr...

Please help me cause Oculus has no customer support!

Yes, I have contacted them with no response.I am getting the IMU latency too high error no matter what I do. I have tried almost every sujestion on the forum I could find. I have checked all the ports of which I have 6 3.0s. It is not consistent. It ...

IARMYI by Level 2
  • 16 replies
  • 0 kudos

Lenses not narrow enough?

Does anyone else have the problem with the lenses not being able to adjust enough to get a clear picture? All discussions on this seem to be over two years old on older models of the rift. The lenses don't seem to turn and come out like in the older ...

DKEN9 by Level 2
  • 7 replies
  • 0 kudos

Window opens up and cn't get rid of it

Hi,All was working great and starting today, a window opens up on system boot and I can't get rid of it.Don't know what is going on, am I the only one with this problem ?? (windows 10 pro)

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

meets graphic cards minimum requirement

My laptop meets all the recommended settings for Oculus Rift except for the graphics card. My graphics card meets the minimum requirement. How much will this effect the Game play, if it will effect it at all. Any feedback will be greatly appreciated,...


I went to the website to download. There is not an auto install feature. Do I need the developer kit to install the goggles.

Guidance on 2nd and 3rd sensor placement.

Is there any official guidance on the best placement for a second sensor.I've experienced significant tracking issues since adding touch.Software guides suggest you place the second sponsor on a desk next to your monitor facing forward. Its obvious t...

l0cut15 by Level 3
  • 5 replies
  • 0 kudos

How to transfer Oculus Account and Games on new phone

I'm getting a new S7 Edge phone since I changed carriers. Will I be able to use my Oculus account and still have my free game bundle on the new phone? If so will I still have my saved games where I left off playing on it?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Game window loses focus and starts stuttering

Whenever I run a game I can play normally for a while but after a minute it's like the window of the game loses focus and starts a weird stuttering. As soon I grab the mouse and click on the window everything run smoothly for a minute or two.Needless...

Heret1c by Level 2
  • 0 replies
  • 0 kudos

Weird usb3 problems

Ok.. I have managed to find a problem with my usb ports. They are intel ports on the z97-a mb. So heres the strange thing thats happening. I have two sensors only. Both sensors are attached to 5m active cables, what is happening is really strange wit...

XlordB by Level 5
  • 1 replies
  • 0 kudos

Payment Method

I managed to add my visa card details to the store yesterday to buy some game but noticed it only asks for card number and expire date no holders address or post code as its greyed outI thought this was very odd asking for so little details anyway in...

Chronos crash on CV1

Good Day Rifters ! I am reaching out to you guys because Chronos crashes after 5-10 min on my PC. It's most probably a local issue but I have tried all the fixes I could think of and I am getting nuts. My Specs : I7 920 2,66GHzMSI GTX970 Gaming 4G8Gb...

VR-Fred by Level 2
  • 2 replies
  • 0 kudos

Need help with WebVR

I must be doing something wrong. i followed the tutorials i could find and nothing is adding up. i downloaded firefox nightly and installed the Vr add on and still it does not detect the oculus on any test sites or elsewhere. I then, tried to focus m...