Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3469 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus quest 2 face covering

Im very confused on how to get the free oculus quest 2 face covering because i would like one because my face is uncomfortable for when i play on my oculus

RzWizard by Honored Guest
  • 426 Views
  • 1 replies
  • 0 kudos

No audio with Facebook streaming

I've been seeing that this is an issue for some people but can't seem to find out why this is happening. When I try to stream games such as population one or onward to facebook directly from my quest 2, the audio cuts out completely once you join a l...

Forum no longer works

Last couple of times I logged into the forums, I've clicked on community and can't see the categories anymore. I click on community and it does nothing, it just keeps me on that silly screen where you see a scrolling list of the latest posts. I can't...

RedRizla by Honored Visionary
  • 607 Views
  • 1 replies
  • 0 kudos

I bought a game and did not get it

Hello yesterday day I bought a game ( The walking dead saints and sinners ) for my Oculus quest 2 and i it did not give me the game and the app took my money. Yesterday I tried all day to get my money back or the game but when support checked it said...

Boouge by Honored Guest
  • 193 Views
  • 0 replies
  • 0 kudos

Software issues

Anyone else getting this issue?I was finally able to remove all the software of my pc this morning, but now I am having issues with actually installing the file from the webpage.(won't let me save it or get started)

Capture.PNG

Glasses Wearers Beware. The Quest 2 is not suitible

Glasses wearers beware! Your device will be ruined through normal use!within week my glasses and quest 2 are wrecked because the glasses spacer dosnt work! After 2 you can hardly see a thing. It will ruin you glasses as well. You cant help but move t...

9eb2qt70lch7.jpg bnxlh8qdlfbu.jpg 218o6uzo83r5.jpg
Ajbolle by Explorer
  • 10483 Views
  • 9 replies
  • 1 kudos

Floor height boundary issue

I’ve seen a few people post about this issue on Reddit with no fix. Had my quest about 4 days. Initially everything was working fine. Now when I try to set the floor boundary it won’t go to the floor. It’s about a foot too high. also when I move the ...

Richhybbz by Honored Guest
  • 812 Views
  • 3 replies
  • 2 kudos

My new vr keeps restarting itself over and over

I got my first vr today and its the oculus rift. I was setting it up and it was going fine and working.i accidently flipped the power switch while setting up the USBs again after i wanted to have some more time on it and now when i try to launch it u...

How can i delete the connected Oculus Go at my App

Hey guys,i have a little problem and i hope you can help me. I finished the setup for the Oculus Go for a friend with my smartphone.Now he will connect with the Oculus Go and he get the message that the Go is already connected to a device.How can i d...

repps0n by Honored Guest
  • 5222 Views
  • 7 replies
  • 1 kudos

Oculus Rift CV1 cable

Does anyone know where I could get a spare headset cable as I only have one left. I still have a 2-year warranty on it as well and Oculus are unable to supply or let me buy one. Many thanks

Wrong shipping address

Hey, I ordered myself a oculus quest 2 yesterday and am realizing today I put the wrong address and that’s it’s being shipped to the house across from mine. I need a way to Change the shipping address to the correct one

Help

I’m seeing this box with this info in it in my background and it won’t go away. Please help! How can I get it to go away?It’s a box:Charge controlStatus: chargingDisable charge limitQuit

oculus quest 2 right trigger seems to stick on

i just got my oculus quest 2 on 3/17/21. i noticed the right finger trigger seems to get stuck on when use it (selector beam stays blue color) if i press hard and release a few times it turns white. i not sure if its a firmware problem or controller ...

Quest 2 mic not working via link

Exact same issue: https://forums.oculusvr.com/t5/Support/Oculus-Link-Microphone-not-working/td-p/834892/page/3 I have tried out everything in the thread above and nothing is working. Can I please get help

Quest Oculus thinks I'm over 10 feet tall.

I got the new updates for Beat Saber, but the game thinks the floor is about 2 feet below my feet. The guardian is set correct (reset multiple times) and even reboot. It just started today after the new update. How can I get this adjusted corrected. ...

NanoGuy64 by Honored Guest
  • 392 Views
  • 0 replies
  • 1 kudos

Oculus Facial Cover Does not Ship To My Country

Good morning/afternoon Team, I just received my email from Support on how to order the replacement facial cover/ Unfortunately I will not be able to order based on the website as my country is Romania. The country is not listed in the Deliver To sect...

dftfox by Honored Guest
  • 271 Views
  • 0 replies
  • 1 kudos

SPUD! Rift CV1

So on my old PC build I managed to sort my mura out so it was still there but a lot better than it was when I first installed. Back in those days I think we were getting the wrong SPUD files for our devices. Now back in those days and up until the mi...

coope1999 by Honored Guest
  • 499 Views
  • 1 replies
  • 0 kudos

GPU support

Hello, I have the Gigabyte GeForce GTX1050 Ti 4GB D5 and I wanna know if oculus quest 2 supports that. At the hardware board I cannot find anything so I am asking here. (Oculus quest 2 link)

Refund problem

Hi, I wanted to ask for help if someone has happened, I bought a rift s at the beginning of February which unfortunately I asked for a return as I did not find it suitable for the games I use.They authorized me an RME and on 02/19/2021 the support ce...

Sharing

Hi when I'm tryna share a picture or video to messenger when I search my freinds up nothing comes up and when I share it to my news feed I cant see it either

Trouble with controller capacitive touch

Recently my right touch controller for the quest 2 keeps thinking my thumb is resting on the button A. I have bashed my controller a couple of times but I have seen a video of someone throwing one across the room and it was absolutely fine (this coul...

Cyberhen by Honored Guest
  • 1052 Views
  • 2 replies
  • 0 kudos

Screenshot Failed in Adobe Medium Oculus Quest 2

So I am having the same issue as the other guy before but there is no solid resolve to fix this issue. I searched everywhere on the net and cannot find a definitive answer. it is very annoying, to be honest. There are no special characters on my comp...

k70du0yvxwd6.png

Slow and Buggy Oculus Quest 1

Since I have bought my Oculus Quest one back in May 2020 I have around 32gig left of my 128gig. However with this being still a fair amount of gig free I am still experiencing issues with the downloads of updates to any of my games ! I have really fa...

Burnsy_31 by Honored Guest
  • 477 Views
  • 0 replies
  • 1 kudos

Oculus Quest 2- Oculus Link, Just in Time Incorporated

Just in time incorporated only goes to black screen. Tried reinstalling software and nothing works. I have an I7 and also a RTX 2070 on the HP Omen. Its the only game that goes black when in use. All software on the pc is updated and also the graphic...

mark23sd by Honored Guest
  • 540 Views
  • 0 replies
  • 0 kudos

The menü of the oculus go is not loading

When I turn my oculus go on it loads but the menü is not loading it stays dark.I have put it back on factory settings but that has not changed anything.It seems the oculus cant find the data for the menü.I have also tried to fix this with the handyap...

Matulla by Honored Guest
  • 461 Views
  • 2 replies
  • 0 kudos
Labels