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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 109172 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Temp Fix for losing Guardian Issue

As you know, the guardian having to be reset is quite the frustrating thing. It's been an issue probably since the 20's-something version of Oculus Quest 2. No matter the lighting, etc, I would constantly lose the guardian. After searching the net I ...

Update so I Basically locked out of my quest 2

So I basically found out I am locked out of my quest because I bought the headset second (from OfferUp) and bought the controllers (from meta). The headset works I can technically pair but can’t because it hasn’t been updated and it can’t update unle...

Multi-lines like Saturn the planet

 Hard reset didn't fix this I was able to screen cast through my mobile device AppDrained the battery, recharged and nothing Any suggestions?

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IvanVam by Explorer
  • 830 Views
  • 4 replies
  • 0 kudos

usb 3.0 repeated disconnect issue

this issue started after 1 session of stable connection using usb 3.0 with the same cable, and same port. However, after taking a break and coming back later, my pc refuses to stay connected to the quest when using 3.0 ports. My usb cable (which has ...

integrated graphics

hello everyone. i have an asus n56jn laptop with:GTX 840mi7 4700hq8gb ram4x usb 3.0i know it doest meet the requirements.but when i follow the setup of the rift, it doesnt connect my hdmi.i think the software takes my integrated graphics because when...

Can’t

I can’t go to my apps . I have a android that is laying down hurt on oculus screen. Can anyone help

kat5.2022 by Honored Guest
  • 399 Views
  • 1 replies
  • 1 kudos

Quest 2 Elite Strap cracked

Hi, I bought one of these from your store in Feb '21, and it now has a crack on each side of the strap towards the rear. What do I do to get it replaced under warranty? Thanks.

No sync button in files on my oculus 2 headset

I tried to sync my first recorded videos to my phone but when I go to files I do not have a sync button. I am connected on the same Wi-Fi and my phone is connected to the headset. There is no sync button. Please help!

kohtz by Honored Guest
  • 7725 Views
  • 21 replies
  • 1 kudos

Graphics card compatibility

I am looking to buy a laptop that I would be able to connect to my Quest 2 device and want to check to see if anyone has had any issues with the graphics card intended to purchase. The graphics card in question is the Nvidia GeForce RTX 3070 Ti, 8GB,...

BarelyACE by Honored Guest
  • 2573 Views
  • 4 replies
  • 1 kudos

not working headset

my headset said it was connected on the oculus app but on my laptop and phone says its not connected and when it does say its connected it stays on the same screen animation of the controllers having to pull out those black things which i had already...

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Account recovery

Is there a way I can recover my meta account I accidentally deleted? Going to the support centre online is useless. Our headset failed to connect with this account since the switch to meta. I managed to create a new meta account with a different emai...

Quest 2 not working for 4 weeks - need help.

Hi All, My Quest 2 has been great for nearly 2 years. 4 weeks ago, the headset and controllers updated and it all wen horribly wrong from there. After that update a number of things happened. The headset to be paired with a Meta account. I moved migr...

Resolved! Xbox Elite controller stopped connecting

After the most recent updatesystem 44041400838600000version 44.0.0.179.377.401350066runtime 44.0.0.179.379.401350480My Xbox Elite Controller series 2 has stopped connecting. It was working perfectly since owning the Quest 2 and will connect to my Mac...

DrDubya by Explorer
  • 7479 Views
  • 2 replies
  • 0 kudos

Can't download Horizon Worlds

Hello, I am unable to download Horizon Worlds. Every time I visit the page on my Quest 2, I get the wishlist button. If I visit it on my phone, I get "Coming soon". I live in the United States and I am 23.

Still can't download Horizon Worlds

I'm 23, live in the US, yet when I visit the page for Horizon Worlds on the meta quest app, it says "coming soon". It's been saying that for months now, and this is sort of frustrating. What is happening? Why can't I download the game?

“Software Update Required”

 This issue has been apparent for a few weeks now? Is there a solution yet that I am unaware of? Please help! I bought this headset and haven’t even been able to use it once!! I have a few hundred dollar paperweight sitting in my room!!

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BotrTex by Explorer
  • 818 Views
  • 3 replies
  • 1 kudos

Quest 2 Link Looping

I am having issues with my quest 2 constantly looping at the meta horizons account link. I have already set up a meta account, I've tried linking it almost 10 times already, and have also tried restarting. Twice. Any help or suggestions would be grea...

Rift S Controller

So I decided to pick up my VR headset with the release of Bonelab coming out in 2 days, but when I go to any games, I have trouble moving my left joystick forward. Like it's not impossible, but I have to force it forward a lot and even then it normal...

Lost all my games

I have the Rift S and i lost all my games when i uninstall/reinstall Windows 11. I tought they would all have stayed in my account but they are all gone. What can i do?

MightyVR by Honored Guest
  • 1370 Views
  • 2 replies
  • 0 kudos

Joystick caps broke

Anyone know of a brand that will fit the quest 2 controllers the plastic caps that go over the joystick can't seem to find any online

kendren by Honored Guest
  • 219 Views
  • 0 replies
  • 0 kudos

Paranormal Game Pack description wrong

Your cust serv told me to post here as well. The Paranormal Game pack you are currently selling for $23 has the wrong description. It states the pack comes with Exorcist VR and Paranormal Activity. However, it actually consists of Exorcist and the Af...

Room camera keeps showing up

For some reason everytime I try to play any game on my quest 2 I move or do anything that you would normally do and then it will switch from showing my my game to showing me my room. It doesn't loose tracking but it completely messes up my game and m...

ur_mom101 by Honored Guest
  • 2225 Views
  • 2 replies
  • 0 kudos

Gorilla tag won’t work

It worked perfectly fine then we got a new hotspot and then it stopped working then we got an another different one and it still doesn’t work but all my other games do. It’s really annoying

nocesma by Honored Guest
  • 2330 Views
  • 3 replies
  • 0 kudos

Security Question and another Problem

Hello, I am living in germany and I bought an Oculus Quest 2.It turned out that the product was already used and was once bought and used in Italy.Nevertheless meanwhile it is allowed to buy the Quest in other countries and use it in germany and the ...

Burst77 by Honored Guest
  • 754 Views
  • 3 replies
  • 1 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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