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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3324 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Zu wenig Speicher obwohl genügend da

Ich komme leider nicht weiter =(Ich versuche die ganze Zeit meine Oculust Rift zu installieren - habe bereits auch über den Com den Pfad geändert auf C - dennoch zeigt es mir an kein freier Speicher obwohl 900gb frei sind  Ich verzweifel sehr

Trouble Logging In to App

I downloaded the app and signed in via facebook but all I am getting is a spinning wheel. The app is not connecting. I have tried uninstalling & reinstalling the app. I have checked my wifi and bluetooth connections. Please help! Trying to set up the...

Anonymous by Not applicable
  • 586 Views
  • 1 replies
  • 1 kudos

Oculus Rift S - Video will not stay on

The last thing I was doing was playing in the virtual theater Bigscreen Beta app last night. All of a sudden my headset crashed for the first time after almost using it for a year. Had no problem playing on both Steam and the Oculus app.I tried to re...

Payment method error

Ive been trying to add a payment method but every. Time I add my info its says "There was an error trying to add your payment method" (I'm using debit) I've triple checked my info and its 100% correct. I've called the bank and they said everything is...

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Audio Crackling

Hoping someone can help me out as I stuck.Audio through my rift S headset is crackling, I have tested the headset in my friends pc and it works fine.I have tried:disabling other sound devicesupdating all drivers for oculus / graphics cardupdating usb...

Issues with Quest 2 link cable and Steam VR/Rift games

Hi, Just to start off I'm not the most PC inclined, I'm not completely clueless but certainly by no means a tech expert. Anyhow I have Quest 2 and bought a link cable aiming to play some Rift games and possibly do some things with Steam VR. I read up...

What alternatives are there to get attention of Oculus support?

Hi all. I've been emailing Oculus support for an issue related to a broken Elite Headstrap. I sent in a request and they acknowledged replacement but then, nothing. That was about a week and a half ago. Now, support does not even respond to my additi...

RJT2020 by Honored Guest
  • 509 Views
  • 3 replies
  • 0 kudos

Minecraft 'Checking For Updates' Crash??

Ive been trying to find a fix for this and cant seem to find an actual solution. The Problem: Minecraft in VR Crashes on 'Checking for updates' while works still in regular 2d mode.Things I've Tried;Uninstalled both VR client & Microsoft Store Client...

No answer from customer support. What can I do?

Hi, I ordered and paid a Quest 2 but it never came. According to UPS it was returned to sender with no explanation. I sent 3 emails to customer support but they never repplied, after more than a week. What can I do? Is there any other way I can conta...

Anonymous by Not applicable
  • 334 Views
  • 1 replies
  • 0 kudos

Rift CV1 headstrap

Hi to all,I have been looking around for a replacement of the org headstrap for my Rift CV1.. I would like to have a better and easy one for adjusting.. The present is so bad when it comes to switching from one user to and other! Small head big head ...

AbombDK by Explorer
  • 3307 Views
  • 4 replies
  • 0 kudos

Stuck after factory reset

Hi all, I admin a group on facebook and a member is having this problem:hello! can someone help? i opened my quest 2 and i had a signal saying it was corrupted. than i reinstalled and at the end of the tutorial, when they ask to press the oculus butt...

TopSod by Honored Guest
  • 181 Views
  • 0 replies
  • 0 kudos

Cant pay for my order?

I just ordered a Rift S.However shortly after i received an email saying that : "It looks like there was a snag with the payment information you provided. In order to complete your order, please click the "View Order" button below to update your paym...

Anonymous by Not applicable
  • 237 Views
  • 0 replies
  • 0 kudos

why us my oculus stuck on a black screen

i was playing rec room last night when i disconnected due to internet issues and i took off my head set to quickly check my internet when i accidently dropped it i picked it up to see if it was ok and then boom black screen and i cant do anything, i ...

Anonymous by Not applicable
  • 335 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 won't connect to computer.

So I got a VR game on steam and so I downloaded the Oculus app on my windows laptop. I took the issued charger cable and attached a USB C to USB 3 adapter. I plugged in the charger to the headset and the USB 3 to the computer, then I went to try and ...

Need help, losing my mind.

So, i've been extremely excited for my Oculus Quest 2 to arrive in the mail, however, the brand new headset shipped to me was defective straight out of the box. My problem is that I'm in a constant boot loop on my first setup (software update), I've ...

Rift S Not working

Hi Guys Newbie here, Need some help please. I just got a new Rift S but my gameing Laptop is not seeing the head set, the Laptop specs are nvidia geforce rtx 3060, i7 10gen, 32 gb ram, when I start the set up I plug the usb in all fine wait abit till...

Muddystu by Honored Guest
  • 863 Views
  • 7 replies
  • 0 kudos

How do i get support to respond to me?

I have an issue with Linking my Facebook account and I was in the middle of speaking to a rep on Saturday, then someone else answered and said the other person went home for shift change, and then I never heard from them again. Have any suggestions a...

The Rift S situation

Hey, so im about to buy the Rift s and was wondering, since the product is being discontinued, I understand that there wont be any more made and that there will no longer be updates for it. However, my big question is replacement parts, like if one o...

So you're really giving up on the Rift S?

Last year I bought a Rift S, it being my first PC VR headset (I had the PSVR before). Before buying, I've heard rumors about Oculus giving up on the Rift S to focus on the Quest.I wrote to you, asking if those rumors were true, if you were really pla...

Guanfei by Honored Guest
  • 1742 Views
  • 10 replies
  • 0 kudos

Help

Will I lose my games if I create a new Facebook account? 

benwool86 by Honored Guest
  • 191 Views
  • 1 replies
  • 0 kudos

USB update mode killed my headset

my oculus qeust 2 has arrives 2 days ago and now i cant play brcause of a bug, a screen that his title is USB update mode and i can see 5 options inside the headset but non of tham does something even factory resat i have talked to the oculus support...

torminal by Honored Guest
  • 4263 Views
  • 18 replies
  • 0 kudos

Rift S angle issue

Hi,I use the Rift S for sim racing, but both when playing Assetto Corsa and Automobilista 2 I have been having the same issue.I'll preset the reset view button in AMS 2 and I'll be placed outside the car. The lap time info won't be on my left, as it ...

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WBGZ by Honored Guest
  • 428 Views
  • 2 replies
  • 0 kudos

Paid applications and movies

I have the Gear VR device from Samsung. The platform stopped updating due to the cancellation of services. I accidentally deleted the application, tried to reinstall, and the new Oculus app does not support the Gear VR. Prior to this; I was able to e...

robjr72 by Honored Guest
  • 488 Views
  • 0 replies
  • 0 kudos

Payment Method

I cannot buy games if my payment method does not work, I am sent to a browser where I see a sad face saying that I cannot join it, can someone help me?

ironhadel by Honored Guest
  • 290 Views
  • 0 replies
  • 0 kudos

rift s sudden low fps and screen desync

haya, I just recently got a new cable for my rift s because I broke my old one. it was working fine the day I got it but the next day I've been having a big issue. when I'm in game my frame rate will drop randomly to about 10 and there will be some d...

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